Senior Change Specialist at African Bank

About the job
MAIN PURPOSE OF THE JOB:

• To drive large-scale organizational change, ensuring that initiatives are aligned with the company’s strategic direction and support transformation initiatives of the bank. Responsible for planning, executing, embedding, conducing change impact assessments, readiness evaluations, identifying potential risks and resistance and ensuring smooth changes across business units while minimizing disruption.
• Required to partner with business units, and stakeholders to support business projects and develop and implement change strategies that enhance operational efficiency, regulatory compliance, and customer experience.

KEY PERFORMANCE INPUTS: 

Change management 

• Apply a structured change management approach and methodology for the people side change caused by projects and change efforts
• Implement a change management strategy based on a situational awareness of the detail the change and the groups being impacted by the change
• Identify potential people-side risks and anticipated points of resistance and develop spec plans to mitigate or address the concerns
• Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner
• Implement a set of actionable and targeted change management plans – including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan
• Support the execution of plans by employee-facing managers and business leaders
• Be an active and visible coach to managers who are change sponsors
• Manage measurement systems to track adoption, utilization and proficiency of individual changes
• Identify resistance and performance gaps, and work to develop and implement corrective actions
• Enable reinforcement mechanisms and celebrations of success
• Work with project teams to integrate change management activities into the overall project plan
• Work with Communication, Learning & Development, HC Business Partners and Business leaders
• Work with Project Teams in the formulation of particular plans and activities to support project implementation
• Evaluate the effectiveness of change management practices and recommend improvements for future projects
• Stay up to date with best practices and emerging trends in change management

Project and Risk Management

• Ensure the end-to-end change management activities for key projects, ensuring on-time and successful delivery
• Develop and implement a stakeholder communication plan to ensure alignment and engagement
• Facilitate collaboration between cross-functional teams to ensure smooth implementation
• Manage resistance to change by addressing concerns, gathering feedback, and making necessary adjustments
• Leverage project management methodologies (Agile, Lean, PRINCE2, or PMP) to ensure structured execution
• Identify risks and barriers to change adoption and implement mitigation strategies
• Align change initiatives with regulatory requirements, compliance policies, and risk management frameworks

Data analysis and reporting

• Analyse data from employee engagement surveys to assess the overall satisfaction, morale, and engagement levels of employees within the bank
• Analyse data related to organizational change initiatives, such as employee feedback, resistance to change, and adoption rates of new processes or technologies
• Prepare reports on change management initiatives, including change readiness assessments, implementation progress, and employee feedback
• Submit monthly reports and adhoc reports as and when required to provide insights to senior management
• Generate reports comparing bank’s performance, practices, and outcomes against industry peers and best practices

Stakeholder Management & Collaboration

• Build strong relationships with business leaders and key decision-makers to secure buy-in
• Use data-driven insights to influence stakeholders and justify change investments
• Address competing interests and facilitate consensus-building among stakeholders with conflicting priorities
• Establish governance frameworks to define roles, responsibilities, and decision-making authority
• Conduct regular progress reviews and ensure accountability at all levels

Treating Customers Fairly and Compliance

• Create and maintain productive relationships with internal and external clients by providing advice and assistance
• Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company policies, legislation and regulations
• Keep the client informed about progress through written communication, telephone communications, and/or face-to-face meetings
• Build a positive image by exceeding client expectations at all times
• Treat internal and external customers fairly at all times

REQUIREMENTS 

Minimum Education 

• Bachelor's degree in human resources/ industrial psychology/business administration/ Organizational Change or equivalent qualification
• Certifications: Prosci/ PMP

Minimum Experience 

• Minimum 5+ years' experience in organizational change management, digital transformation, system migrations, or operational process improvements within the banking or financial services industry