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With African Bank, you can save, insure and borrow. We understand the importance of financial freedom. We are committed to helping you kick-start positive change in your life by bringing you a range of financial products that offer assistance, security, and comfort. We commit to making a difference to you and aim to provide value, more than our customers ...
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MAIN PURPOSE OF THE JOB
- To promote and sell the Bank’s product bouquet to clients through sales activities in a responsible manner. Responsible for sourcing and developing new contacts/prospects and sales leads through the Bank’s internal leads campaigns and your own referrals.
Key Performance Inputs/ Activities
Sales Focus
- Achieve customer growth, revenue and collections targets as defined by the bank
- Meet and exceed individual activity metrics for all product lines
- Meet, exceed and effectively execute on all Sales &Customer targets as set by the Bank
- Effectively execute the Banks sales strategy in respect of Product & Value-Added Services (Up Selling, Cross Selling & Capital Take Up)
- Outbound calling to target both existing and prospective customers
- Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiative sand customer queries
- Establish, develop and maintain business relationships with existing and prospective customers to generate new business
- Participates in cross selling bank products.
- Maintain detailed tracking of pipeline management and of prospect data and activities
- Set up in person visits, appointments and presentations, following up telephonically where necessary
- Conduct a professional financial needs analysis to make a needs-based analysis that may lead to a sale
- Scheduling customer feedback for obtaining documents and progress updates
- Adhere to Supervision requirements set out by Line Manager for all financial products
- May prepare weekly, monthly and quarterly reporting and present results to management
- Ensure effective Cash Management as and when required with approved authorization
- Ensure effective CAM Management as and when required with approved authorization
- Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
- Ensure accountability for your own results
Marketing Focus
- Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
- Identifying referral opportunities in and around the branch
- Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
- Participates in events that demonstrate support for the community and increase business opportunities for the Bank
- Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures
Risk & Compliance Focus
- Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilizing all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
- Comply with all policies/procedures related to all customer interactions and engagements
- Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
- Ensure the reporting of certain incidents and instances required in terms of regulatory requirements (AML)
- Ensure the reporting of all fraudulent behavior incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
- Ensure effective execution of a “zero-defect” prerogative in terms of the Deal Quality Error Rate
- Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
- Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank (Own)
Customer Service
- Ensure compliance with the Banks Customer Service Standard and relevant legislation
- Ensure compliance with TCF principles
- Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
- Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
- Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers
Training & Development
- Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
- Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
- Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank
Operational Activities
- Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate., branch security, robbery, fire drill procedures and health and safety procedures and SOP’s.
- Perform other admin related duties as may be required by Management and Leadership structures of African Bank.
Minimum Education
- NQF level 6 FSCA aligned/business related qualification with RE5 being preferential
Minimum Experience
- 2 years sales and client service experience and Full Rep in all Product Categories
go to method of application »
MAIN PURPOSE OF THE JOB
- To promote and sell the Bank’s product bouquet to clients through sales activities in a responsible manner. Responsible for sourcing and developing new contacts/prospects and sales leads through the Bank’s internal leads campaigns and your own referrals.
Key Performance Inputs/ Activities
Sales Focus
- Achieve customer growth, revenue and collections targets as defined by the bank
- Meet and exceed individual activity metrics for all product lines
- Meet, exceed and effectively execute on all Sales &Customer targets as set by the Bank
- Effectively execute the Banks sales strategy in respect of Product & Value-Added Services (Up Selling, Cross Selling & Capital Take Up)
- Outbound calling to target both existing and prospective customers
- Convert all sales opportunities received through inbound customer requests, outbound calling, lead generation initiative sand customer queries
- Establish, develop and maintain business relationships with existing and prospective customers to generate new business
- Participates in cross selling bank products.
- Maintain detailed tracking of pipeline management and of prospect data and activities
- Set up in person visits, appointments and presentations, following up telephonically where necessary
- Conduct a professional financial needs analysis to make a needs-based analysis that may lead to a sale
- Scheduling customer feedback for obtaining documents and progress updates
- Adhere to Supervision requirements set out by Line Manager for all financial products
- May prepare weekly, monthly and quarterly reporting and present results to management
- Ensure effective Cash Management as and when required with approved authorization
- Ensure effective CAM Management as and when required with approved authorization
- Ensure effective management of Credit Card Administration & Fulfilment as and when required with approved authorization
- Ensure accountability for your own results
Marketing Focus
- Keep abreast of products and services, competitive activities, advertising and promotional trends in and around your branch
- Identifying referral opportunities in and around the branch
- Assists the branch in meeting goals by generating new business through marketing activities, promotions, telemarketing and targeted customer initiatives
- Participates in events that demonstrate support for the community and increase business opportunities for the Bank
- Ensure all marketing endeavours, activities and initiatives adhere to appropriate policies and procedures
Risk & Compliance Focus
- Ensure deal quality is a premium by reviewing and completing product applications with the customer timeously and accurately utilizing all the necessary Bank tools and training to mitigate risk (Biometrics & Fraudulent Indicator Identification)
- Comply with all policies/procedures related to all customer interactions and engagements
- Ensure compliance with all regulatory requirements and the Banks compliance policies related to these requirements
- Ensure the reporting of certain incidents and instances required in terms of regulatory requirements (AML)
- Ensure the reporting of all fraudulent behavior incidents and fraudulent indicator instances via the correct fraud and dishonesty reporting channels
- Ensure effective execution of a “zero-defect” prerogative in terms of the Deal Quality Error Rate
- Ensure effective execution of a “zero defect” prerogative in terms of the Capturing of Income & Expenses Error Rate
- Ensure compliance with FAIS journey inclusive of RE qualification parameters and guidelines as set by the Bank (Own)
Customer Service
- Ensure compliance with the Banks Customer Service Standard and relevant legislation
- Ensure compliance with TCF principles
- Ensure accountability for your own behaviours while helping team members to enhance their ability to engage with the Banks customers
- Ensure you satisfy all the Banks customer’s financial needs and help them succeed financially
- Ensure accountability for application quality and turnaround times, query resolutions and solution creation for the Banks Customers
Training & Development
- Responsible for ensuring you receive on-going sales/service development training for deficiencies as highlighted in your developmental/coaching plans
- Responsible for participation in and successful completion of all product and services training and developmental initiatives that have a bearing on your on-going value proposition to the Banks customers
- Responsible for 100% participation in and successful completion of risk and compliance training initiatives that have a bearing on your on-going value proposition to the Banks customers and additional regulatory, statutory and compliance obligations of the Bank
Operational Activities
- Responsible for ensuring compliance with all security and safety procedures within the branch including opening and closing procedures, camera surveillance where appropriate., branch security, robbery, fire drill procedures and health and safety procedures and SOP’s.
- Perform other admin related duties as may be required by Management and Leadership structures of African Bank.
Minimum Education
- NQF level 6 FSCA aligned/business related qualification with RE5 being preferential
Minimum Experience
- 2 years sales and client service experience and Full Rep in all Product Categories
go to method of application »
About the job
MAIN PURPOSE OF THE JOB:
- To drive large-scale organizational change, ensuring that initiatives are aligned with the company’s strategic direction and support transformation initiatives of the bank. Responsible for planning, executing, embedding, conducing change impact assessments, readiness evaluations, identifying potential risks and resistance and ensuring smooth changes across business units while minimizing disruption.
- Required to partner with business units, and stakeholders to support business projects and develop and implement change strategies that enhance operational efficiency, regulatory compliance, and customer experience.
KEY PERFORMANCE INPUTS:
Change management
- Apply a structured change management approach and methodology for the people side change caused by projects and change efforts
- Implement a change management strategy based on a situational awareness of the detail the change and the groups being impacted by the change
- Identify potential people-side risks and anticipated points of resistance and develop spec plans to mitigate or address the concerns
- Conduct readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner
- Implement a set of actionable and targeted change management plans – including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan
- Support the execution of plans by employee-facing managers and business leaders
- Be an active and visible coach to managers who are change sponsors
- Manage measurement systems to track adoption, utilization and proficiency of individual changes
- Identify resistance and performance gaps, and work to develop and implement corrective actions
- Enable reinforcement mechanisms and celebrations of success
- Work with project teams to integrate change management activities into the overall project plan
- Work with Communication, Learning & Development, HC Business Partners and Business leaders
- Work with Project Teams in the formulation of particular plans and activities to support project implementation
- Evaluate the effectiveness of change management practices and recommend improvements for future projects
- Stay up to date with best practices and emerging trends in change management
Project and Risk Management
- Ensure the end-to-end change management activities for key projects, ensuring on-time and successful delivery
- Develop and implement a stakeholder communication plan to ensure alignment and engagement
- Facilitate collaboration between cross-functional teams to ensure smooth implementation
- Manage resistance to change by addressing concerns, gathering feedback, and making necessary adjustments
- Leverage project management methodologies (Agile, Lean, PRINCE2, or PMP) to ensure structured execution
- Identify risks and barriers to change adoption and implement mitigation strategies
- Align change initiatives with regulatory requirements, compliance policies, and risk management frameworks
Data analysis and reporting
- Analyse data from employee engagement surveys to assess the overall satisfaction, morale, and engagement levels of employees within the bank
- Analyse data related to organizational change initiatives, such as employee feedback, resistance to change, and adoption rates of new processes or technologies
- Prepare reports on change management initiatives, including change readiness assessments, implementation progress, and employee feedback
- Submit monthly reports and adhoc reports as and when required to provide insights to senior management
- Generate reports comparing bank’s performance, practices, and outcomes against industry peers and best practices
Stakeholder Management & Collaboration
- Build strong relationships with business leaders and key decision-makers to secure buy-in
- Use data-driven insights to influence stakeholders and justify change investments
- Address competing interests and facilitate consensus-building among stakeholders with conflicting priorities
- Establish governance frameworks to define roles, responsibilities, and decision-making authority
- Conduct regular progress reviews and ensure accountability at all levels
Treating Customers Fairly and Compliance
- Create and maintain productive relationships with internal and external clients by providing advice and assistance
- Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company policies, legislation and regulations
- Keep the client informed about progress through written communication, telephone communications, and/or face-to-face meetings
- Build a positive image by exceeding client expectations at all times
- Treat internal and external customers fairly at all times
REQUIREMENTS
Minimum Education
- Bachelor's degree in human resources/ industrial psychology/business administration/ Organizational Change or equivalent qualification
- Certifications: Prosci/ PMP
Minimum Experience
- Minimum 5+ years' experience in organizational change management, digital transformation, system migrations, or operational process improvements within the banking or financial services industry
go to method of application »
MAIN PURPOSE OF THE JOB
- To design and implement programs to cultivate and enhance leadership skills across various levels within the bank. Oversee the delivery of mentorship initiatives aimed at fostering a strong leadership pipeline. Strategically partner with internal and external subject matter experts, business partners and vendors to create and design new content, tools and learning solutions that meet the overall objectives of the bank
KEY PERFORMANCE INPUTS
Management of resources
- Manage and develop subordinate(s): Performance management in terms of contracting, reviews and poor performers, Training and development, Employee relations
- Manage people efficiencies through leave management, headcount budget, fixed term contracts, staff movements, secondments, staff utilization
- Take appropriate disciplinary measures as required
- Facilitate induction of new staff within one month of joining the organization
Strategic planning
- Develop and execute a strategic vision for leadership development aligned with overall objectives of the bank
- Conduct comprehensive assessments to identify leadership development needs, ensuring programs address specific gaps
- Benchmark leadership development practices against competitors and peers to maintain a competitive edge
- Develop a long-term vision for leadership development, considering the future need of the bank and anticipating the financial landscape
- Take into account the organizational culture and values in developing strategies, ensuring cultural alignment with the context of the bank
- Explore innovative approaches and leverage technology to enhance leadership development programs
Program design and implementation
- Design, implement and oversee leadership development programs, incorporating various learning methodologies to cater to diverse leadership styles and preferences
- Provide thought leadership to design and develop processes, systems, policies, and tools to implement programs effectively
- Develop metrics and KPI’s to assess the effectiveness of leadership development programs and refine strategies based on results
- Collaborate with senior executives and HC to gather insights and perspectives on leadership requirements
- Tailor program elements to address the diverse needs of leaders at various levels within the bank
- Integrate experiential learning methods, such as case studies, simulations and real-world projects to enhance practical leadership skills
- Leverage technology platforms and tools for virtual learning, e-learning modules and interactive sessions
- Integrate assessment tools such as 360-degree feedback, personality assessments and leadership competency assessments to provide personalized development insights for leaders
- Align leadership development activities with succession planning efforts, ensuring a seamless transition of leadership within the bank
- Align all leadership development to the bank’s Leadership Compact
Strategic business partnering
- Work closely with senior executives to understand organizational priorities and gain support for leadership development
- Establish partnerships with various business units to tailor leadership development initiatives based on specific needs
- Partner with compliance and legal teams to ensure that leadership development activities align with regulatory requirements and industry standards
- Integrate leadership development strategies into overall organizational change initiates, ensuring leaders are equipped to navigate change successfully
- Communicate the value of leadership development to business leaders by attending monthly Manco meetings and presenting insights
- Adopt and agile and adaptive approach to leadership development, allowing for quick adjustments based on market dynamics
Provider/vendor management
- Identify and select external training vendors with expertise in banking and relevant learning methodologies
- Negotiate contracts, including terms, pricing and deliverables of selected training vendors
- Monitor and ensure the quality of training content provided by external vendors
- Establish and manage the relationships between the bank and service providers, including Service Level Agreements
- Ensure all provider selection protocol are adhered to and training programs comply with regulatory requirements and align with internal policies
- Conduct monthly progress meetings with provider to ensure ongoing improvement and manage provider ROI and reporting
- Collaborate with service providers to ensure that external training content is tailored to meet the specific needs and objectives of the bank
Reporting
- Regularly report on the success and impact of leadership development initiatives to senior management and demonstrating the return on investment
- Measure and report the effectiveness of leadership programs, including participant satisfaction, skill acquisition and behavioral changes observed in leaders
- Report on the utilization of budget allocated for leadership development, ensuring accountability in financial management
- Track and report on the completion rates and participation levels in various leadership programs and assessing the engagement and commitment of leaders
- Report on the status of leadership pipeline, indicating the readiness and availability of leaders to step into key roles in the bank
- Submit monthly reports and ad hoc reports to senior management as required
Treating Customers Fairly and Compliance
- Create and maintain productive relationships with internal and external clients by providing advice and assistance
- Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company policies, legislation and regulations
- Keep the client informed about progress through written communication, telephone communications, and/or face-to-face meetings
- Build a positive image by exceeding client expectations at all times
- Treat internal and external customers fairly at all times
MINIMUM EDUCATION
- Master’s degree in human resources/ industrial psychology/ leadership development/ business administration or equivalent qualification
MINIMUM EXPERIENCE
- Minimum 8+ years working human resources experience with exposure to talent management and leadership development experience within the banking industry or similar industry
- Minimum 5+ years management experience
go to method of application »
About the job
MAIN PURPOSE OF THE JOB
- To assist in shaping the bank’s structure to enhance efficiency, agility, and regulatory compliance. Responsible for designing and implementing organizational frameworks that align with business objectives, optimise workforce capabilities, and improve operational effectiveness.
- Required to analyse business needs, governance models, and workforce structures and ensure the bank remains competitive, adaptable, and well-positioned for future growth. Collaborate with business leaders, HR, and teams to drive transformation, streamline processes, and foster a high-performance culture.
KEY PERFORMANCE INPUTS
Treating customers fairly and compliance
- Create and maintain productive relationships with internal and external clients by providing advice and assistance
- Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company policies, legislation and regulations
- Keep the client informed about progress through written communication, telephone communications, and/or face-to-face meetings
- Build a positive image by exceeding client expectations at all times
- Treat internal and external customers fairly at all times
Organisational Design
- Develop and implement organisational structures that support business strategy
- Execute and take joint accountability for the implementation of an institutional operating model to drive the bank’s strategy realisation and transformation
- Research and design an architectural model in shaping the desired organisational model based on best practices
- Ensure that structures are fit for purpose through continuous improvement and evaluations using relevant methodologies
- Manage organisation effectiveness, team development, and restructuring interventions
- Conduct benchmarking against industry best practices and competitor structures
- Establish clear reporting lines, decision-making frameworks, and governance models
- Define roles, competencies, and key performance indicators (KPIs) for each position
- Ensure clarity in job descriptions to support talent acquisition and workforce planning
- Ensure monthly reporting on sign-off structures as and when changes occur
Job Architecture
- Identify and categorize job families (e.g., Retail Banking, Corporate Banking, Risk & Compliance, IT, Operations)
- Refine job architectures, define role governance, and maintain job matrices to ensure internal equity and compliance with policies
- Partner with Rewards teams to grade positions
- Align roles, hierarchies, and workflows for operational effectiveness
- Facilitate training for managers and HR Business Partners on job creation and organisational design principles
- Maintain documentation (e.g., org charts, process maps) for transparency and traceability
- Standardize job titles, levels, and responsibilities across business units
- Develop a roadmap for transitioning to the new organizational structure
- Communicate structural changes effectively to all stakeholders
- Establish mechanisms for ongoing monitoring and adaptation
Operating Model Redesign & Transformation
- Assess the need for organizational transformation based on business strategy, regulations, and market trends
- Develop new organizational structures to improve efficiency and accountability
- Optimize reporting lines, decision-making frameworks, and business unit interactions
- Ensure that restructuring supports innovation, digital transformation, and regulatory requirements
- Support talent strategies to manage workforce transitions during restructuring
- Support role realignment, redeployment, and succession planning
- Implement governance frameworks to monitor the impact of changes on business functions
- Adjust organizational structures and processes based on post-implementation assessments
- Define the change management roadmap, including scope, objectives, and success metrics during restructures and business transformations
- Align transformation initiatives with business priorities, risk management, and workforce needs
Stakeholder Engagement and Collaboration
- Work with business leaders and HC teams to align structures with strategic goals
- Engage various business units and teams for cross-functional alignment
- Present data-driven recommendations for structural changes and efficiency improvements
- Ensure smooth implementation of structural changes without disrupting daily operations
- Develop communication strategies to explain organisational changes to employees
- Conduct stakeholder workshops and training sessions
- Build strategic relationships with industry thought leaders
MINIMUM EDUCATION
- Bachelor's degree in human resources/ industrial psychology/business administration or equivalent qualification
MINIMUM EXPERIENCE
- Minimum 5+ years management experience in human resources with exposure to organisational design and development within the banking or financial services industry
Method of Application
Use the link(s) below to apply on company website.
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