Senior Collections Associate at CDW

Description

Bring your career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. With revenues of over £1 billion, CDW UK is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally.

To administer an assigned portion of the Sales Ledgers to generate maximum cash flow, minimise bad debts and provide a high standard of Customer service. You will be supporting the day-to-day activities of the Collections Team and providing support to the Collections Managers; specific Responsibilities/Best Practice

What we need:

• Maintain Customer accounts within the designated credit limit and aged debt profile
• Ensure all sums are paid on outstanding accounts to terms
• Attend regular meetings with sales and other departments to minimise customer disputes
• Process any credit held orders and contact sales/customers where necessary
• Record and action all queries and disputed invoices
• Prepare accounts for review by Management when required
• Process journal adjustments as necessary
• Ensure documentation / filing kept up to date and accurate
• Assist with new customer on-boarding onto portals
• Refer any accounts where problems exist at an early stage and prepare accounts for litigation
• Visit customers when necessary to ensure the smooth running of the account
• Ensure maximum efficiency of the Sales Ledger by liaising with other departments within CDW
• Cover holiday periods and assist with any departmental needs as and when necessary
• Work closely with Collections Managers to support initiatives and projects for process improvement
• Management of the team cash sheets to maintain the accuracy of sales ledger for collection purposes
• Own the onboarding and training of new staff members and assist with training of existing team members
• Specialise in a field to support the collections’ function.

What you need to succeed 

• Senior level experience of Credit Control processes
• Working in a team environment, within a fast-moving industry
• Close working relationship with key stakeholders
• Appreciation of the role of Credit in Industry
• Competent IT skills, Excel
• Experience of Dynamics and GETPAID preferable
• Good Communication Skills – Written and Verbal
• Good Organisational Skills and Time Management
• Good Interpersonal Skills
• Ability to work under pressure
• Professional Attitude