CDW delivers high-performance commercial services and solutions across both the private and public sector. With extensive experience in the public sector and a position on all relevant frameworks, we help customers minimise risk, working consultatively with them to maximise quality of service delivery and deliver real value against savings targets. Operat...
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As a key member of the payroll team, this role focuses on providing a professional and first-class administrative service to the business. This role is directly responsible for all aspects of Payroll Administration. The role will also require some involvement in project work. Typical duties will include:
- Maintain and improving the level of service provided through managing Payroll inbox, onboarding coworkers, processing employment changes, handling the process for coworkers exiting the business, providing administration for co-workers looking to change details.
- Supporting the continuous improvement of Payroll activities
- Actively contributing to the successful completion of Projects or improvement plans
- Accurately input and maintain employee information on systems.
- Provide accurate and timely management information and reports.
- Carry out data cleansing as required.
- Administer and be the lead on agreed work streams within Payroll processes
- Shared responsibility of the Payroll Inbox
- Provide a professional first point of contact for coworkers requiring support.
- Provide the Team with admin support as required which may include minute taking at meetings.
- Maintenance of accurate co-worker records
Knowledge & Experience
- Previous experience of a high-volume administration role is essential for this role
- Excellent IT skills in all Microsoft Office Systems
- Excellent communication skills
- Excellent Administrative Skills
Personal Attributes
- Builds and maintains relationships with internal and external customers
- Ability to prioritise and multitask
- Flexible in approach
- Excellent interpersonal skills and the ability to work with all levels of the organisation
- Organised, methodical approach
- Detail conscious
- Confidentiality and integrity are crucial
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Description
Bring your career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. With revenues of over £1 billion, CDW UK is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally.
What you’ll do:
- Quotations on both standard and non-standard products
- Placing orders via our sales tools
- Managing Outlook mailboxes, both co-worker and customer specific
- Dealing with initial customer queries or issues
- Product returns
- Product information, including manufacturer data sheets and specification checking
- Reporting, including Back Order and ad-hoc customer requirements
- Changes to products and prices within ServiceTrack catalogues
- Work with key vendors and partners as required to develop
- opportunities and relationships in existing clients
- Liaise with internal departments, including Customer Services, Credit and Purchasing
- Develop and maintain portfolio product knowledge as defined by the
- Account Director
- Understand vendor promotions and special bid processes
- Understand deal registration process
- Assist with holiday cover and training of co-workers
What you need to succeed:
Must-have:
- PC literacy (Word, Excel, Outlook, Web Browser) with fast & accurate keyboard skills, able to create and apply formulas
- Understanding the importance of accurate reporting
- Understanding of the IT industry sales channel
- Strong analytical, and problem-solving skills
- Use of internal tools for account management and order processing (Microsoft Navision, CRM)
- Experience working in a commercial environment preferred
- Previous administration experience in a similar role preferred
- Industry product and service knowledge preferred
Nice to have:
- Excellent interpersonal & communication skills
- Ability to build a rapport with customers, partners and internal co-workers
- Strong time management and prioritisation skills
- Ability to change and prioritise tasks constantly throughout the
- day/week/month
- Drive and ambition
- Strong attention to detail
- Natural business acumen and ability to assimilate numbers/financials quickly
- Ambitious to grow a successful career within CDW
- Commercially minded
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Description
Bring your career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. With revenues of over £1 billion, CDW UK is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally.
To administer an assigned portion of the Sales Ledgers to generate maximum cash flow, minimise bad debts and provide a high standard of Customer service. You will be supporting the day-to-day activities of the Collections Team and providing support to the Collections Managers; specific Responsibilities/Best Practice
What we need:
- Maintain Customer accounts within the designated credit limit and aged debt profile
- Ensure all sums are paid on outstanding accounts to terms
- Attend regular meetings with sales and other departments to minimise customer disputes
- Process any credit held orders and contact sales/customers where necessary
- Record and action all queries and disputed invoices
- Prepare accounts for review by Management when required
- Process journal adjustments as necessary
- Ensure documentation / filing kept up to date and accurate
- Assist with new customer on-boarding onto portals
- Refer any accounts where problems exist at an early stage and prepare accounts for litigation
- Visit customers when necessary to ensure the smooth running of the account
- Ensure maximum efficiency of the Sales Ledger by liaising with other departments within CDW
- Cover holiday periods and assist with any departmental needs as and when necessary
- Work closely with Collections Managers to support initiatives and projects for process improvement
- Management of the team cash sheets to maintain the accuracy of sales ledger for collection purposes
- Own the onboarding and training of new staff members and assist with training of existing team members
- Specialise in a field to support the collections’ function.
What you need to succeed
- Senior level experience of Credit Control processes
- Working in a team environment, within a fast-moving industry
- Close working relationship with key stakeholders
- Appreciation of the role of Credit in Industry
- Competent IT skills, Excel
- Experience of Dynamics and GETPAID preferable
- Good Communication Skills – Written and Verbal
- Good Organisational Skills and Time Management
- Good Interpersonal Skills
- Ability to work under pressure
- Professional Attitude
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Description
Bring your career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. With revenues of over £1 billion, CDW UK is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally.
What you’ll do:
- Chasing of all overdue Purchase Orders on a daily basis
- Proactive resourcing of outstanding purchase orders
- Use of Supplier back order reports and order acknowledgments to ensure our system is updated with as much information as possible
- Liaise with Sales Team to communicate any issues arising with their orders
- Cancel and amend orders as necessary, including initiating returns procedures
- Provide departmental mailbox management when required
- Take ownership of queries and follow through to completion
- Develop relationships with all key Suppliers to enable improved ETA accuracy we provide to our sellers / customers
- Provide cover for other members of the department as necessary and perform other tasks if requested
What you need to succeed:
Must-have:
- Excellent administration skills
- Excellent interpersonal and communication skills
- Demonstrates the ability to work well under pressure
- Highly motivated with ability to work under own initiative, making decisions to benefit CDW (UK) Ltd
- Demonstrates attention to detail, time management and organizational skills
- Excellent problem solving skills
Nice to have:
- Motivated and driven
- Ability to be proactive with proactive thinking
- Self-starter and ability to work on own initiative
- Positive, enthusiastic and supportive individual
- Effective communication skills
- Ability to take ownership of and progress queries to resolution
- Excellent interpersonal & communication skills
- Demonstrated attention to detail
- Ambitious to grow successful career within CDW
- Passionate, professional, with a ‘can-do’ attitude at all times
go to method of application »
Description
Bring your career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. With revenues of over £1 billion, CDW UK is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally.
As Manager is a professional responsible for overseeing the service operations and process creation for CDW. They manage a team of associates and ensure that clients receive excellent service and support. They are responsible for developing and implementing company strategies to meet the needs of the clients while aligning with the goals of the company.
What you’ll do:
- Developing and implementing service policies and procedures
- Hiring, training, and supervising a team of associates
- Evaluating the performance of the team and providing feedback and coaching
- Creating and implementing strategies to improve client quality and satisfaction.
- Analysing client data to identify trends and make recommendations for improvement.
- Resolving escalated complaints and issues
- Collaborating with other departments within the company to ensure a seamless client experience.
- Managing budgets and resources.
What you need to succeed:
Must-have:
- Leadership: A manager must be able to lead, motivate and manage a team of to achieve their goals and objectives.
- Communication: Excellent communication skills are critical for a manager, as they must communicate effectively with customers, team members, and other departments within the company.
- Problem-solving: Managers must be able to analyse complex customer issues, identify the root cause, and implement effective solutions to resolve them.
- Customer focus: A successful Manager must be customer-focused and able to understand the needs and expectations of the customers and develop strategies to meet those needs.
- Strategic thinking: Managers must have a strategic mindset and be able to develop long-term customer service strategies that align with the company's goals and objectives.
- Team management: A Manager must be able to manage a team of customer service representatives effectively, providing training, support, and feedback to ensure that they perform their duties at a high level.
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Main Purpose of Job:
- Chasing of all overdue Purchase Orders on a daily basis
- Proactive resourcing of outstanding purchase orders
- Use of Supplier back order reports and order acknowledgments to ensure our system is updated with as much information as possible
- Liaise with Sales Team to communicate any issues arising with their orders
- Cancel and amend orders as necessary, including initiating returns procedures
- Provide departmental mailbox management when required
- Take ownership of queries and follow through to completion
- Develop relationships with all key Suppliers to enable improved ETA accuracy we provide to our sellers / customers
- Provide cover for other members of the department as necessary and perform other tasks if requested
Knowledge & Experience
- Excellent administration skills
- Excellent interpersonal and communication skills
- Demonstrates the ability to work well under pressure
- Highly motivated with ability to work under own initiative, making decisions to benefit CDW (UK) Ltd
- Demonstrates attention to detail, time management and organizational skills
- Excellent problem solving skills
Personal Attributes
- Motivated and driven
- Ability to be proactive with proactive thinking
- Self-starter and ability to work on own initiative
- Positive, enthusiastic and supportive individual
- Effective communication skills
- Ability to take ownership of and progress queries to resolution
- Excellent interpersonal & communication skills
- Demonstrated attention to detail
- Ambitious to grow successful career within CDW
- Passionate, professional, with a ‘can-do’ attitude at all times
go to method of application »
Description
Bring your career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. With revenues of over £1 billion, CDW UK is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally.
An Associate is a professional who interacts with customers on behalf of CDW. They are responsible for providing support, handling inquiries and complaints, and ensuring client satisfaction. Their primary goal is to build strong relationships with CDW Client and help them navigate any issues they may encounter with the company's products or services.
What you’ll do:
- Responding to and resolving client inquiries in a timely manner.
- Providing information about the company's products or services
- Updating customer accounts and records
- Understanding the life cycle of the CDW engagement process and where these responsibilities sit.
- Conducting follow-up calls to gather feedback from customers.
- Escalating complex issues to higher-level support staff
- Collaborating with other departments within the company to ensure a seamless customer experience.
What you need to succeed:
Must-have:
- 3+ years of customer service experience
- Excellent communication and interpersonal skills
- Strong leadership and mentoring abilities
- Ability to analyse and interpret data
- Familiarity with CRM software and customer service metrics
- Ability to work under pressure and meet deadlines
- Attention to detail
go to method of application »
Description
Bring your career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. With revenues of over £1 billion, CDW UK is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally.
As a Desktop Support Technician, you will be responsible for maintaining and supporting the accounts held by CDW by assisting in account management and administration. Developing the full potential of these accounts by working both internally and externally on new business solutions for the clients. You will require an aptitude for working with applications/systems to undertake analysis, diagnoses, and resolution to user issues.
What you’ll do:
- Strong Infrastructure and Active Directory including SAN fundamentals.
- Microsoft Windows system administration and network management skills
- Network configuration including LAN & WAN, Wi
- Understanding of Backup technologies.
- Windows server system administration MS
- Excellent understanding of Mail environments
- Understanding of TCP/IP connectivity
- Firewall concepts/Security management and reporting
- Backup management
- Anti-virus configurations
- VPN knowledge beneficial
- Upgrades / Technology: Proactively research and implement new software /hardware.
- General maintenance (hardware/software) of Datacentre
- Remote assistance: offsite support to all users
- Communicate at all levels both internal and external.
- Document infrastructure, design details, username, passwords.
- Carry out capacity planning and availability management on the infrastructure and inform stakeholders of risks and change requirements.
- Review new solutions and communicate ideas through to management. E.g... Backup solution nearing capacity, research new solutions and keep management informed.
- Perform any duty assigned to you by management.
What you need to succeed:
Must-have:
- Strong Communication Skills
- Strong Customer Facing Skills
- Strong Troubleshooting Skills and technical aptitude.
- Minimum directly related experience of 5years.
- Driver’s License, reliable vehicle, current auto insurance policy with a Good Driving Record
- Degree or Equivalent Technical Professional Certifications
Nice to have:
Engineers must possess a range of essential qualities to excel in their roles. They should demonstrate adeptness in managing the stress that comes with handling multiple tasks simultaneously. Attention to detail is crucial for engineers to ensure precision and accuracy in their work. Whether working independently or collaboratively, outstanding engineers exhibit equal competence in both scenarios. They should have a solid grasp of technology, a willingness to engage in self-study, and the ability to introduce new solutions for discussion. Effective communication skills are essential for CDW engineers, as their ability to help clients understand complex matters relies on clear and concise communication. Lastly, engineers should maintain an even-tempered disposition and avoid becoming easily frustrated, allowing them to approach challenges with patience and find optimal solutions.
go to method of application »
Description
Bring your career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your job and future. With revenues of over £1 billion, CDW UK is a leading supplier of IT solutions and services to a broad range of commercial and public sector customers globally.
What you’ll do
A Cape Town office based role with potential for some homeworking where the successful candidate will interact with people in the local office but will have most work interactions remotely using Microsoft Office for instant messaging, video calling and emails.
Responsibilities
There are a growing number of tasks and activities that the business is identifying that can be carried out by a Finance Administration Assistant. Appropriate supervision and training will be given for bespoke internal systems.
Example Activities:
These include but may not be limited to:
- Log in to and enter information on client portals relating to invoices
- Enter information on internal systems
- Check billing and other information and query apparent errors
- Receive and process invoices for payment and update invoice details accordingly
- Accurately enter data into corresponding fields within various software programs
- Identify and correct data entry errors using appropriate quality control methods
- Prepare relevant reports as needed
- Provide general data entry and administration support as needed.
What you need to succeed:
Must-have:
- High School Diploma and some Tertiary qualification such as a bookkeeping qualification or other business diploma.
- 2 years of data entry experience or related office experience.
- Proficient with Microsoft Office, particularly Excel, Outlook, and Teams.
- Competent computer skills to be able to navigate websites and to use and switch between programs and websites; and
- Data entry into a computer quickly and accurately.
Nice to have:
- Good communication skills in person, over video calls, by email and instant messaging. · Attention to detail.
- Ability to think logically and follow instructions.
- Confident to raise issues when seeing error and to challenge processes as required; and Numerate
Method of Application
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