Senior Contract Manager - JHB at WastePlan

Job Summary
To manage the commercial sites that are assigned to him / her relating to staff, equipment, client liaison and financial performance. Ensure effective control and management of the sites. Provide guidance and training to less experienced Contract Managers in terms of site requirements, process flow, the use of internal systems and developing staff. Assist by acting in the Operations Manager position, as and when required to do so.

Responsibilities

Operational management

• Assist Contract Managers with new site start-ups
• Assist the Operations Manager with the financial budgets of all sites (for Contract Managers reporting to him / her)
• Assist the Operations Manager with procurement, maintenance and utilization of all equipment needed for each site, as per the procurement procedure
• Ensure that the service level agreement of each client is implemented and maintained
• Continuous development of strategic planning to improve efficiency and profitability
• Responsible for the financial implications with the procurement of stock, consumables and material as ordered by Contract Managers
• Oversee, with the Contract Managers, all sites level of cleanliness, productivity and operational activity

Monthly and weekly reports

• KPI reports for all Contract Managers need to be checked and approved monthly
• Site inspection reports must be checked to ensure that all Contract Managers complete the required number of inspections per site
• Ad-hoc billing must be confirmed monthly, to ensure we bill all clients timeously
• Ensure that the manifest is used to book all collections

Transportation

• Resolve daily issues in conjunction with the Regional Transport Manager and escalate issues to the Operations Manager if needed
• Communicate with service providers and escalate any issues to Operations Manager if needed

Client relations

• Strategically manage client relationships to ensure customer satisfaction, by addressing problems immediately as they arise
• Attend to proposals from clients and improvement of service levels (via site visits / regular phone calls to clients / emails)
• Visit sites once or twice per week to manage and improve the progress, productivity, efficiency and profitability of each site
• Meet with clients monthly to address previous and new issues, providing feedback on improvement and reporting aspects of interest (meeting minutes required)
• Written communication / feedback regarding client relationships to be provided to the Operations Manager

Personnel management

• Complete induction and training of all staff as per company policy and procedure
• Training of newly appointed Contract Managers
• Responsible for appointment of staff, to comply with the SLA of each site as per company policy and procedures
• Resignations: adhere to the company rules and regulations
• Manage appointments / working permits / asylum document of foreigners according to company policy and procedures
• Manage absenteeism daily by informing the Operations Manager and / or appoint or place relief staff where needed
• Train and develop staff to ensure maximum productivity and profit
• Address grievances of staff as per the grievance policy of the company
• Disciplinary actions: executed as per the company disciplinary policies and procedures
• Produce a weekly report of working hours, absenteeism and leave, as preparation for payroll and to ensure that all numbers are accurate
• Conduct monthly meetings with all Contract Managers that you are responsible for
• Ensure all Contract Managers conduct their site inspections weekly
• Follow up with Contract Managers to ensure that all data related issues have been addressed
• Conduct KPI checks with all Contract Managers

Administration responsibilities

• Daily reports on: absenteeism / problems / relieve staff / IOD's / damages / non-collections / complaints
• Weekly reports on: site visits / staff leave / IOD’s / operational feedback
• Monthly reports on:
  • Site inspections
  • KPI report to check profitability (before the 10th of every month)
  • Appointments and resignations report (before the 27th of every month)
  • Commercial asset register (update before the 1st of every month)
  • Month-end payroll report (needs to be completed as per the monthly deadline)
  • Industrial relations (IR) reports with disciplinary actions taken or to be taken
• Provide the correct information to the data department, for the latter to set up new accounts on the reporting platform and verify all company information
• Scan and upload all client and employee documentation on Insync

SHEQ responsibilities

• Ensure that staff have the correct PPE as per the company policy and site requirements
• Ensure that staff is trained regarding SHEQ regulations, policies and procedures per site
• Ensure that each site’s SHEQ file is updated and correct
• Ensure that all staff have been trained on sites where dangerous equipment / goods and products are used
• Manage incidents and accidents as per company policy and procedures
• Responsible for ensuring that all sites comply with the SHEQ policies of the company and the client
• Responsible for upholding the SHEQ initiatives as set out in the company SHEQ policy

Requirements

• Minimum Grade 12, tertiary qualification is an advantage
• Experience in the waste management or recycling industry
• Valid driver’s license
• Mid-level management skills
• 7 years working experience
• Computer literate