Senior Credit Operations Specialist at Lulalend

OVERALL PURPOSE

• This is a fantastic opportunity for an experienced Credit Operations Specialist looking to work in a growing fintech business. The successful candidate will be responsible for managing all credit and collections processes and operational aspects of one of our fast-growing credit products. The candidate will be responsible for setting up new structures and processes, ensuring they are followed, and improving existing processes as necessary. The ideal candidate will have a strong attention to detail, be process-oriented, and have a track record of implementing successful operational processes.

Responsibilities include but are not limited to:

• Implement and manage credit operational processes with the Merchant Cash Advance product, including but not limited to, underwriting, credit approvals, disbursements, with a strong focus on collections
• Ensure all credit operations are performed with the highest level of accuracy and efficiency with a focus on ensuring book performance remains optimal
• Act as an interface between the Credit & Collections Department, the Business Development, and the Legal teams
• Establish a thorough knowledge of the product and ensure strategic initiatives are properly coordinated and scheduled
• Develop and improve processes for collections, risk management and fraud prevention
• Ensure compliance with regulations and internal policies
• Monitor, analyse and reporting of credit risk trends and make recommendations for process improvements
• Work closely with cross-functional teams to develop and implement strategies to optimise credit product performance
• Working closely with the Credit leaders on issue escalation, ensure customer problems are tracked, resolved and followed-up on
• Provide leadership and guidance to the credit and collections team
• Establish and maintain relationships with internal and external partners
• Assist in the planning and execution of a variety of tasks and initiatives that may include risk mitigation, efficiency, and customer experience
• Assist with ad-hoc projects as needed

THE COMPETENCIES WE’RE AFTER

• Excellent problem-solving skills
• Highly organised and structured with strong attention to detail
• Excellent influencing skills
• Resilience
• Fun-loving, team-player - you enjoy helping your team members out, and will step up to assist even when your work is done
• Start-up mentality - you understand we are all in this together

THE SKILLS AND EXPERIENCE WE’RE LOOKING FOR

• Matric certificate or equivalent
• Bachelor's degree in business, finance, or a related field
• 3+ years of experience in credit operations, risk management, or a related field
• Strong knowledge of collections, credit underwriting and risk management principles
• Experience developing and implementing operational processes
• Strong attention to detail and ability to manage multiple tasks simultaneously
• Excellent analytical, problem-solving, and communication skills
• Passionate about delivering customer experience above and beyond customer expectations
• Proven ability to lead and manage a team