Senior Customer Advocate at Boldr

Description
A Senior Customer Advocate interacts with clients’ customers to provide them with information to address inquiries regarding products and services. In addition, you deal with and help resolve any customer complaints as well as upsell the clients’ products and brand. Usually, Senior Customer Advocates gather their information and interact with customers via email/chat messages.

• Answer client queries with enthusiasm, empathy, courtesy, humour and an open mind
• Provide excellent customer service in a timely manner
• Comfortably work with data
• Upsell client products and brand through fun, engaging conversations

Requirements

• 2 to 3 years of customer service experience (may it be email, phone, or chat support)
• Shopify experience a must have
• Advanced knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
• 30- 40 words per minute typing speed, not negotiable
• Excellent verbal and written communication skills
• Strong and effective phone contact handling skills
• Ability to accept feedback gracefully and with an open mind
• Advanced understanding of common Customer Experience best practices
• An ability to understand and communicate complex ideas to customers, both verbally and in written form
• Customer orientation and ability to adapt/respond to different types of characters
• Aptitude to quickly learn and navigate new technology, systems, and applications
• Ability to recognize themes and patterns on customer concerns and identify optimization across processes and tools
• A passion for home cooking and kitchen products

Benefits

• Salary + Benefits