Senior Customer Care & Order Operation Manager - Africa at Medtronic

A Day in the Life

• Managing daily activities of Customer Care & Order Operations in the Africa region.
• Building and maintaining collaborations and networks with the region’s commercial teams.
• Maintaining a regional identity across all Africa team members, located in South Africa and Egypt.
• Managing all escalations with the right level of engagement to solve the difficulties at hand. 
• Hiring the best talent and developing the existing members of the Customer Care team.
• Collaborating closely with your peer Customer Care Managers in the region to share best practices, alignment, and teamwork.  

Must Haves

• 5+ years’ experience in functional leadership/people management with 20+ employees in a matrix organization.
• Remote people management experience. 
• Knowledge of order management processes.
• Excellent business acumen and great stakeholder management skills.
• Excellent analytical and data-driven decision-making abilities. 

Nice to Haves

• SAP ERP knowledge.
• Project management/process improvement certifications.