Senior Desktop Engineer - Bryanston at Tiger Brands

• The Senior Desktop Engineer is a senior, hands‑on EUC specialist responsible for the stability, standardisation, and on‑site delivery of end‑user workspace services.
• The role provides advanced 2nd/3rd line desktop support, executes workstation build and IMACD activities, and delivers site‑level operational support including printing, meeting rooms, endpoint compliance, and CMDB accuracy.
• It also performs network and server room upkeep and provides local hands‑and‑feet support to Network Engineers to accelerate fault resolution and device replacement.

WHAT YOU WILL DO:

Desktop & Endpoint Engineering

• Act as 2nd/3rd line escalation for desktop and endpoint incidents and requests.
• Maintain and restore devices to the approved standard configuration following incidents or rebuilds.
• Support OS upgrades, OEM driver and firmware updates, and endpoint compliance activities.
• Perform preventative maintenance during support interactions and reduce repeat incidents.

Workstation Build, IMACD & Data Handling

• Execute physical and logical workstation installs and replacements.
• Deliver IMACD activities (install, move, add, change, decommission) as part of BAU.
• Perform user data transfers during device replacement and rebuilds.
• Enforce data storage policy and correct network drive mappings before risky activities.

Printing, Meeting Rooms & Peripheral Support

• Provide 1st line printing support (including label printers and MFP user support) and coordinate vendor escalations.
• Deliver 1st line meeting room and AV/VC support, including proactive checks where required.
• Provide first line support for handheld scanning devices where deployed.

Connectivity, Mobility & VDI (Endpoint Side)

• Support workstation related connectivity (Wi Fi, VPN, broadband up to wall socket level).
• Support VDI / thin client environments from an endpoint perspective.
• Endpoint Security – Hands & Feet
• Ensure endpoint protection is present during builds, reinstalls, and imaging.
• Provide hands and feet support for workstation security issues (AV failures, encryption, WMI repair) where remote remediation fails.

CMDB & Documentation

• Update CMDB records during commissioning, decommissioning, and incident restoration (including required scan inputs).
• Maintain site level documentation and runbooks to support auditability and repeatability.

Network & Server Room Support

• Perform basic upkeep and inspections of network and server rooms at assigned sites.
• Provide local hands and feet support to Network Engineers, including:
• On site troubleshooting assistance
• Replacement of switches, routers, and Wi Fi devices
• Physical checks, racking, patching, and post swap validation

WHAT YOU WILL BRING TO THE TABLE:

Key attributes and competencies

• Strong hands‑on expertise in enterprise desktop and endpoint environments.
• Proven experience with workstation builds, IMACD, and user data migration.
• Practical understanding of site infrastructure operations and network device handling.
• Ability to operate independently as a site senior EUC authority.
• High operational discipline, strong documentation skills, and customer focus.
• Windows OS, Microsoft 365, Active Directory, Group Policy
• Endpoint management tooling (SCCM, Intune, MDM)
• Hardware support (laptops, docking stations, peripherals)
• Networking fundamentals (DNS, DHCP, VPN, Wi‑Fi)

Solid practical knowledge of:

• Windows desktop operating systems
• Enterprise endpoint environments
• Site infrastructure basics (network rooms, cabling, power)

Experience and Qualifications

• Relevant IT Diploma or Degree (preferred).
• Microsoft desktop / endpoint certifications
• Microsoft (MD‑102, MS‑102, legacy MCSA)
• ITIL Foundation
• Endpoint or mobility certifications (optional but preferred)