Senior End User Support Techniciam at Aspen Pharma Group

Overview

To support users, equipment, applications, and technologies to maintain high levels of productivity.

Responsibilities

Operational Activities

• Installation and maintenance of end user computing devices.
• Managing and migrating user data, profiles, and applications.
• Installation and troubleshooting of additional applications.
• Provide ongoing support for video conference equipment and projectors and other office collaboration technologies.
• Hardware and software asset management.
• Troubleshoot and perform repairs on problematic end user hardware equipment.
• Troubleshoot and perform repairs on networks, cabling, and VPN connections.
• Provide backup to Network support on access layer changes.
• Manage incidents and requests on call management system.
• Assist user with queries relating to basic computer skills and competencies
• Support system engineers in managing infrastructure services lie endpoint protection and patching.
• Assist production with endpoint devices running manufacturing and Lab equipment.

People Management

• Develop, review and update SOP’s and work instructions in line with the evolution of business unit processes.
• Conduct training, coaching and performance reviews.
• Implement process improvements to reduce lead-times and eliminate non-value-adding activities.
• Collaborate with all stakeholders to generate alternatives and find solutions.
• Familiarise yourself with at all times act in accordance with the company policies and procedures

GMP

• Complete all records and reports timeously and accurately as described in the relevant SOP’s, protocols and associated documentation.
• Comply with GMP/GLP requirements as outlined by company SOP’s and written instructions in all tasks and activities
• Ensure that products are produced, tested and stored according to the required SOP’s and documentation

Health, Safety and Environmental Standards

• Carry out any duty or requirement imposed on the company by the OHS Act and in accordance with your specific SHE appointment
• Report any unsafe or unhealthy situations to SHE representative or Line Manager
• Report any incident to the SHE representative or Line Manager which may affect your health or cause injury

Job Requirements

Background/experience

• Matric/Grade 12/N3 or equivalent
• MCSE certificate an advantage
• CCNA certificate an advantage
• ITIL certificate an advantage
• A+ Certificate an advantage
• N+ Certificate an advantage

Specific Job Skills

• Extensive product knowledge of MS Office and Windows
• Knowledge of troubleshooting End user applications
• Experience in working with ServiceDesk systems
• Ability to do 1st line network support
• Experience with Imaging and management software

Competencies

Interrogating Information

• Making Decisions
• Taking Action
• Managing Performance
• Planning and Organising