Senior Engineer - Process Engineer.Commercial Operations SA at MTN

Responsibilities
The role includes:

• Lead and drive end-to-end process engineering and optimisation initiatives across MTN SA.
• Apply Lean, Six Sigma, and industrial engineering methodologies to improve process efficiency and reduce waste.
• Identify, assess, and implement process automation opportunities to streamline operations and enhance delivery.
• Establish and maintain process documentation, standards, KPIs, and governance to support consistency and quality.
• Collaborate with cross-functional teams to embed process improvements, drive behavioural change, and ensure adoption.
• Develop and maintain a central repository of optimised processes and automation blueprints.
• Ensure continuous improvement by monitoring process performance and driving iterative enhancements.

Detailed Descriptions:

Process Design, Analysis, and Optimisation

• Conduct detailed process mapping, time-and-motion studies, and root cause analysis to identify inefficiencies.
• Reengineer high-impact business processes to eliminate non-value-adding activities and align to MTN’s strategic objectives.
• Facilitate design workshops with stakeholders to validate future state processes and ensure feasibility.
• Define process KPIs and measurement frameworks for ongoing performance tracking.

Process Automation and Enablement

• Identify repetitive, manual processes suitable for automation and evaluate feasibility.
• Collaborate with RPA/AI teams to convert optimised processes into automated workflows.
• Define success criteria and ROI metrics for automated solutions.
• Support business readiness for newly automated processes.

Standards, Templates, and Governance

• Develop and maintain standard operating procedures (SOPs), templates, and process governance documents.
• Ensure process documentation is consistently applied across business units and aligned to MTN SA framework.
• Monitor adherence to process standards and address deviations.

Delivery Capability Enablement

• Contribute to the capability uplift of process engineering resources by defining required competencies and skill sets.
• Support training efforts in Lean, Six Sigma and Data Analysis
• Share knowledge and best practices across engineering and delivery communities.

Process Portfolio and Prioritisation

• Maintain an enterprise process optimisation backlog with prioritisation criteria based on value, risk, and feasibility.
• Evaluate process improvement and automation opportunities submitted by business units.
• Engage with demand managers and IS to allocate shared resources and manage capacity effectively.

Stakeholder Engagement and Change Management

• Collaborate with internal and external stakeholders to ensure alignment and successful adoption of improved processes.
• Present process improvement recommendations and automation strategies to senior leadership.

Continuous Improvement and Monitoring

• Support in tracking process performance post-implementation using defined KPIs.
• Conduct benefit realisation reviews and adjust processes based on feedback and data insights.
• Foster a culture of continuous improvement through lessons learned and process maturity assessments.

Qualifications
Education:

• Bachelor’s degree/BTech in industrial engineering, Chemical Engineering, or a related field.
• Master’s degree is advantageous.
• Relevant certifications (e.g., Lean Six Sigma, BA) are preferred.

Certification in:

• Lean Six Sigma Green Belt or higher is advantageous.
• SAFe certification is advantageous.
• Business Analysis Certificate is advantageous
• Robotic Process Automation (RPA) tools (e.g., UiPath, Blue Prism) certification is advantageous.

Experience:

• Minimum of 5–8 years’ work experience, including:
• Minimum 5 years’ experience in process engineering, process improvement, or industrial engineering within a large organisation.
• Proven experience in applying Lean and Six Sigma methodologies to improve process efficiency and reduce waste.
• Experience identifying, designing process automation solutions (RPA, workflow automation, etc.).
• Prior involvement in Agile delivery environments and working knowledge of Agile frameworks (e.g., SAFe).
• Knowledge of project management fundamentals and experience managing projects is essential.
• Strong stakeholder engagement, process documentation, and performance measurement skills.
• Telecommunications or technology industry experience is advantageous.

Apply Before: 07/02/2025