Senior Engineer - Senior Process Engineer at MTN

JOB DESCRIPTION
Mission

• Responsible for the delivery of process innovation and continuous improvement initiatives for MTN Business Mobile
• Key Owner of the Mobile Digitisation strategy across the value chain, working with Business Owners and the ePMO+ IS Stakeholders
• Play an important role in helping to foster a culture of sustainable change through the creation and embedding of LEAN methodology
• Support the development and maintenance of the business capabilities in line with organisational strategy
• Conduct continuous assessments to improve process effectiveness across functional areas that drive the Mobile value chain. 
• Support the definition of processes, procedures, policies (PPPs) end to end to mitigate risks, support growth and back office efficiency.
• Quantitive / analytical approaches is a necessary part of the job to contextualise and analyse the business problems.
• Manage a team of processs engineers / business analyst / optimisation specialist to drive the business improvement initiaitives
• Adopt a structured approach to maintain quality of delivery and manage risks of programmes and projects

Key Performance Areas: 
Core Focus:

• Identify and deliver service improvement activity across the business through employing process improvement methodologies and the application of innovative thinking
• Work with key business stakeholders and ‘LEAN champions’, to build a continuous improvement environment to support an ongoing programme of change
• Lead and facilitate LEAN/process improvement based workshops to drive ideas and solutions
• Support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working (through organic process improvements or digital innovation)
• Identify trends and process variations as part of establishing a continuous improvement monitoring system
• Assist in the development and implementation of a ‘best-in-class’ continuous improvement strategy
• Take ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls
• Elicit requirements and drive process change using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis
• Work with other team members and business services departments to devise new support material based on the revised processes, to include training, reporting and systems enhancements
• Actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance
• Ensure the business impact and project objectives/dependencies are identified, reported on and managed at all times
• Manage a portfolio of projects that run across domains to drive the efficiency / digital innovation outcomes
• Complete post implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects

Key Requirements:

• Strong analytical, project and product management skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of Partners, senior managers, and subject matter experts
• Experience of hands-on implementation of continuous improvement programs and Lean solutions
• Experience of the whole project life cycle, able to operate in the initial conceptual design stage, in the depths of system testing, and at each stage in between

Manage the Process Engineering / Business Analyst / Optimisation Specialist team

• Lead and oversee the work and production of deliverables by the Process team
• Manage the appraisal process for the Process team
• Manage the performance of the Process team against defined expectations and measures
• Manage the career development of the Process team by giving ongoing performance and developmental feedback
• Report on team performance

Measurement & Optimisation

• Define & implement end to end process measurements 
• Provide reporting on selected end to end processes
• Define process improvement plans & implement, measure & report
• Collate inputs from benchmark analysis and integrate those findings into business process design

Job Requirements

Education:

• Minimum of 5-year degree in relevant discipline, e.g. Information Technology, Engineering, Computer Science 

Experience:

• Minimum of 8 years’ experience -
• Hands-on experience in a continuous improvement analytical environment (lean / six sigma / value stream mapping)
• Proven experience of delivering on process reengineering projects (which includes 1 or more digital based solution eg. RPA)
• Past experience in applying customer experience principles / design thinking approaches
• Proficient in the use of Microsoft Office, including Project, Visio, Word, Excel, and PowerPoint 
• Experience using Agile methodology
• Working in software or systems development
• Experience in supervising/managing others
• Working in a medium - to - large organization
• Experience in a telecommunications ICT environment 
• Working knowledge on Siebel environment (advantageous)