Senior Field Service Engineer at ABB

Your role and responsibilities

• In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customer to identify opportunities in the installed base, to improve system performance and operational performance.
• The work model for the role is: Onsite

You will be mainly accountable for:

• Contributing to customer satisfaction by planning and executing service work as per customer order and expectations.
• Ensuring customer retention by delivering superior customer experience and effectively communicating service work timeline and expectations.
• Taking actions to identify new service business opportunities for ABB, in close cooperation with customer and other ABB teams.
• Coaching technicians and engineers and supervising complex site activities.
• Works with customer to identify opportunities in the installed base, to improve system performance and operational performance.
• Works with the customer (while on-site) to identify opportunities for improving the customers operations and eliminating pain points.
• Utilizes the local practices to notify the account team about the opportunities.
• Plans and prepares site work for larger project team and manages related subcontractors at site.
• Performs complex field service tasks, identifies technical issues, and performs analysis through remote or on-site activity in service categories and products for which they are certified to perform.
• Utilizes all relevant tools.
• Prepares material lists needed for service activity and ensures that all materials, parts, and equipment are available and of appropriate quality for service activities.
• Plans and executes work on a first-time right approach with customers, and ensures the job is done on time and as per quality standards.
• Identifies improvement needs and potential solutions for them in the ways of working and the products in question and drives improvement actions in their own area of responsibility.
• Troubleshoots equipment/systems/process failures, requests proactive corrective actions, and makes recommendations to avoid such issues in the future.
• Prepares all documents and customer reports to be signed by the customer representative.
• Acts as a technical consultant in their own specific area of expertise.

Qualifications for the role

• B-Tech Degree or Diploma in Electrical Engineering
• 4-5 Years experience in field service work.
• Collaborative and good communication
• Occupational Health and Safety (OHS)
• Regulation and legal compliance
• Technical support and services
• ABB 800xA and Melody experience.
• Quality Management
• General Sales Practices