Senior Financial Assistant (P000214) Re-advertisement at North West University

Job description

KEY RESPONSIBILITIES:

Registration period and open days

• Actively involved in handling high-volume inquiries, fee quotations, and related tasks.
• Actively involved during open days.

Debt collection

• Follow up and collect historic debt.
• Handling deferments and credit classifications for bursary groups.
• Follow up and debt collection for bursary groups and self-paying students.
• Communication with debtors via SMS, email, and telephone.
• Attend to handle inquiries from students, parents, and bursars. 

Office administration

• Review undertakings.
• Review bursary letters.
• Sending out statements to bursars.
• Assist with providing fee quotations on request.
• Identify students for possible bursaries at the request of the Central Bursary Office.

Debit orders

• Handle RealPay debit order applications.
• Load debit orders on RealPay platform.
• Follow up on all debit orders.
• Report monthly regarding successful and failed debit orders.

Handover process

• Review student accounts for accuracy before handing over. 
• Preparation of student accounts for the handover of bad debt.
• Prepare documentation for attorneys.
• Handling of inquiries related to handover transactions.
• Follow-up and handling of payments made to handed-over accounts.

Ad Hoc tasks

• Effective and timely execution of ad hoc tasks that might surface in the line of duty in support of departmental objectives.

Occupational Health and Safety (OHS)

• Uphold and maintain general occupational health and safety (OHS) standards and practices.

Minimum requirements

• Grade 12 with maths, maths literacy, or accounting as subjects (NQF level 4).
• Advanced Certificate (NQF level 5).
• A minimum of two (2) years’ experience in finance and/or accounting.
• A minimum of two (2) years’ experience in debt collection and/or debtors management.

ADDED ADVANTAGE:

• Undergraduate qualification with finance or accounting subjects (NQF level 7).

KEY FUNCTIONAL/ TECHNICAL COMPETENCIES:

• Accuracy and attention to detail.
• Computer literate (Excel, Word, Outlook).
• Problem-solving skills.
• Numerical skills.
• Be able to work under pressurel.
• Communication and people skills.
• Knowledge of debt collection practices and legal procedures.

BEHAVIOURAL COMPETENCIES

• Must be able to function independently and as part of a team.
• Must demonstrate professional experience in customer services
• Organizational capability and multicultural customer service mindset.
• Must be punctual

REMUNERATION:

• The annual total remuneration package will be commensurate with the level of appointment as advertised and in line with the NWU policy guidelines.

CLOSING DATE: 28 August 2026