Senior Fines Administrator - Silver Lakes at WeBuyCars

Duties & Responsibilities

• Process and direct bulk fines received from service providers
• Process and direct private fines received via email from various inhouse departments
• Communication regarding processes, queries / grievances to complainants
• Request and/or Retrieve fines from Service Provider and other platforms to assist proses and upload on Drive for various departments to access
• Daily record keeping of Pvt fines 
• Distribute Proof of payment's of paid fines to relevant in-house clients and departments
• Follow up on all outstanding requests with Service provider
• Communicate with inhouse departments retrieving information and documents to resolve issues and limit our liability with regards to fines
• Monthly audit and processing of Service Provider invoice

Skills

• Fully bilingual in English and Afrikaans
• Excellent communication skills
• Excellent customer service skills
• Excellent telephone etiquette
• Stress tolerance
• Excellent computer skills
• Adapt to immediate process changes
• Spot and communicate potential issues
• Teamwork orientated 

Further Requirements

• 30 years and older in age
• Must reside in Pretoria East area (will be working from the Silver Lakes branch)
• Experience in the motor industry will be advantageous 
• Must have own reliable transport
• Minimum education: Grade 12
• No criminal record
• Available 2 January 2025