Senior Group Manager - Operations at WNS Global Services SA

Job Description

• The main purpose of this position as part of the senior management is to lead a team with specialist function.
• You are customer & client facing & strive to deliver excellent customer experience.
• You are accountable for designing, implementing & tracking a portfolio of improvement projects for your functional area.

Key Responsibilities·

• Lead a team of operational leaders·
• Deliver contractual and commercial performance through cost and profitability management· Create a high-performing, highly-engaged team through modeling desired WNS leadership behaviours, effective coaching, performance management and recognition·
• Build excellent relationships both internally and externally at all levels·
• Ensure compliance to all relevant process and regulatory standards·
• Control and minimise costs·
• Drive continuous improvement and create value by delivering excellent customer experience

Knowledge, Skills and Attributes: ·

• Leadership·
• Change management·
• Effective coaching skills·
• Commercial acumen·
• Planning and organizational skills·
• MS Office at an advanced level

Qualifications

• Grade 12/Matric·
• Proven track record of 5 years’ experience as senior operations manager·
• Experience in a contact center/BPO environment·

Additional Information

UK Shifts