Senior Home Lending Specialist - Keysborough at Commonwealth Bank

About the job

• You are looking for the next step in your lending career
• We are delivering customised service to meet the needs of our personal and small business customers
• Together we will support our customers to make the right financial decisions and achieve their dreams, targets and aspirations

Do work that matters

• We’re looking for someone who puts the customer at the heart of everything they do.
• Your main focus in this role is to make our customer’s lives easier. Whether a customer is buying their first or second home, investing in a property, refinancing, building or renovating, you will be there to deliver the right solutions at the right time. As an experienced lender you will know how to ask the right questions to deliver appropriate lending solutions and build trust, confidence and advocacy in every interaction.
• Based at the Keysborough Branch, the key to your success in this role will be your ability to thrive on creating long-lasting relationships. You’ll work face to face with customers to lead lending conversations with confidence, putting your solid understanding of our products, processes and policies to good use by proactively identifying your customers’ financial needs. As a confident networker you'll use your communications skills to develop and maintain strong working relationships with your branch peers.
• You will also be a stickler for detail, ensuring applications are compliant and all checks have been done. The service you provide will be exceptional, giving you the confidence to ask for external referrals from your existing satisfied customers.

See yourself in our team

You’ll be joining our Customer Service Network - a hardworking team who deliver customised service to meet the needs of our personal and small business customers. Our focus is to help people and business move forward, to progress. We support our customers to make the right financial decisions and achieve their dreams, targets and aspirations.

We’re Interested In Hearing From People Who Have

• Current experience in a lending environment and an existing knowledge of Home Lending products and responsible lending legislation
• A proven track record of delivering exceptional customer service and establishing and maintaining rewarding relationships
• The ability to identify and anticipate customers’ financial needs
• The ability to see the big picture for customers and provide them with holistic solutions

If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.