TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology.
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Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As an Sr. Analyst, you’ll be a part of bringing humanity to business. #experienceTTEC
What You’ll Do
We are seeking a detailed process-oriented Sr. Analyst to join our P&C Global Services (P&C GS) organization, supporting the EMEA region. The ideal candidate will act as a liaison between P&C GS, Payroll and Operations Delivery, ensuring seamless communication and process alignment. This role requires strong problem-solving skills, data analysis capabilities, and excellent communication abilities to support business needs and drive strategic initiatives.
During a Typical Day, You’ll
Collaborate with stakeholders in People and Culture, Payroll and Operations across the EMEA region to help gather, document, and analyze business requirements.
Identify areas for process improvements within P&C GS & Payroll and recommend solutions to enhance efficiency and productivity.
Develop and maintain detailed business process documentation, workflows, and use cases.
Perform data analysis and provide insights to support decision-making within P&C GS and Payroll functions.
Work closely with the Business Solutions teams and development strategies to ensure technical solutions align with business needs.
Assist in testing, quality assurance, and user acceptance testing (UAT) of new solutions related to P&C GS and Payroll.
Prepare reports, presentations, and dashboards to communicate findings and recommendations to leadership.
Monitor project progress and provide updates to stakeholders and P&C GS leadership.
Stay up to date with industry trends and best practices for payroll processes.
Serve as primary point of contact for payroll questions and concerns in the region and ensure collaboration across multiple teams.
Help facilitate the payroll process and administrative tasks where neede
What You Bring to the Role
Comprehensive knowledge and experience in EMEA payroll practices, including regulatory requirements and compliance standards
Self-starter with strong ability to work independently with minimum oversight
A proactive and solutions-oriented mindset, with the ability to anticipate business needs.
Strong organizational skills and the ability to manage competing priorities effectively.
A collaborative approach to working with cross-functional teams and stakeholders.
Experience working in a matrixed organization supporting the EMEA region.
Adaptability to evolving business requirements and technological advancements.
A keen eye for detail, ensuring accuracy and completeness in business analysis and documentation.
Results oriented, demonstrated achievement of exceeding expectations
Strong oral and written communication skills; able to communicate effectively via email, telephone (Teams)
Proficiency with MS Office tools like Excel, Visio, etc.
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