Senior Infrastructure Engineer: Cloud at Clickatell

Purpose  

• We are looking for a pacesetting Senior Cloud Infrastructure Engineer, accountable for assisting the SysOps team lead in planning, organizing, controlling, and management of all platforms and implementation of related infrastructure strategy. We seek an experienced individual to help us manage and develop our cloud infrastructure. Reporting to the Technical Manager: Infrastructure, this role works closely with our technology teams to provide the support necessary to allow for rapid code deployment and high levels of system uptime.  

We Do The Right Things 

Responsibilities of the Role 

• Formulate divisional policies and processes, strategic planning, resource coordination and operational execution of projects and assisting in procurement process. 
• Install/configure, operate, maintain, and monitor Clickatell’s software environments and related infrastructure with a focus on high availability, stability and security. 
• Conduct technical research and development to enable continuing innovation within the infrastructure environments.  
• Audit and analyse logs and other system data for troubleshooting and preliminary root cause determination, data backup management, change control management for code deployment and configuration modifications.  
• Ensure network, hardware, operating systems, software applications and any related procedures adhere to organizational values, enabling staff, customers, and partners.  
• Provide technical liaison services with enterprise customers and vendors as required.  
• Service, maintain, commission and support global platforms, with a view towards high availability. 
• Lead the Systems Administration Community of Practices (COP) where a forum is created to share knowledge and promote learning. 

We Are On A Learning Journey 

Requirements of the Role 

• Related IT qualification or 5+ years in a system administrative position 
• Red Hat Enterprise Linux certified (RHCE or better) or other appropriate Linux/Unix certification (preferred) 

Work experience: 

• Minimum of 4 years working with Unix or derivative 
• Minimum of 4 years working with troubleshooting hardware and/or software 
• Minimum of 3 years programming or scripting experience (preferred) 
• Virtualisation and cloud environments such as Amazon Web Services (AWS) or similar 
• Experience with Linux-based operating systems (Essential) 
• Perl, python, ruby and/or PHP scripting experience (Preferred) 
• Proven experience in and with a large, ISP-type environment and infrastructure (Essential) 
• Perl, python, ruby and/or PHP scripting experience(Preferred) 
• Working in or with a large, ISP-type environment and infrastructure (preferred) 

Working in production environments of the below is preferred: 

• SAN storage solutions 
• Software package building and release management with software tools such as Puppet, Chef or Salt 
• Network/OS clustering 

Knowledge and Abilities:  

• Networking, from Ethernet to IP 
• Operating systems, from bare steel to network services 
• IP networks, including but not limited to working knowledge of DHCP, DNS, SMTP, FTP, HTTP 
• Containerisation (Docker/Kubernetes) knowledge (preferred) 
• Use of CD/CI tools (Anisible/Puppet/Terraform) (preferred) 
• Monitoring and alerting experience with Open-Source technologies like Icinga/Nagios, Nagvis, Logstash, Elasticsearch, Graphite and Kibana (preferred) 
• Ability to commute to the data centre in the rare circumstance where emergency onsite support is required at the data centre