Senior Internal Sales Administrator at Schauenburg Systems

Main Objective of the Role

• The Senior Internal Sales Administrator is responsible for overseeing and coordinating internal sales and administrative processes across Schauenburg Systems and PTY. This role ensures efficient order processing, customer support, reporting, and the smooth operation of sales and administrative functions while supervising internal sales and administrative staff.

Key Responsibilities
Sales & Order Processing

• Prepare and process quotations, sales orders, and purchase orders in line with company policies.
• Maintain and update back-order reports, ensuring accurate tracking of outstanding orders.
• Manage invoicing and sales forecasting for monthly, quarterly, and annual reports.
• Coordinate and follow up on customer orders, payments, and proof of deliveries (PODs).
• Assist in project management of larger orders and ensure smooth execution.
• Maintain and update the customer relationship management (CRM) system.
• Request shipping estimations and coordinate logistics for shipments.
• Integrate AI and smart solutions into the internal sales team to streamline sales, quoting, and customer experiences.

Customer Relations & Support

• Handle and resolve internal and external customer queries efficiently.
• Assist in maintaining customer feedback and satisfaction reports.
• Manage assigned client accounts, ensuring timely responses and order fulfillment.

Administrative & Supervisory Responsibilities

• Oversee the daily tasks of internal sales and administrative staff, ensuring quality standards are met.
• Provide guidance to staff in handling errors, problems, and customer complaints.
• Conduct performance evaluations and work scheduling for the internal sales team.
• Assist in compiling and updating workflow processes and work instructions.
• Ensure compliance with internal audits and implement corrective actions where needed.

Finance & Reporting

• Assist in loading requisitions, expense claims, and month-end reconciliations.
• Prepare monthly and quarterly sales reports, including market intelligence reports.
• Assist with the compilation of tender documents when required.
• Maintain and update the Master Price List in Accpac/Syspro.

Minimum Requirements

• Diploma in Administration, Sales, or related field.
• 5 years’ experience in internal sales and administrative supervision.
• Strong knowledge of financial and administrative systems (Microsoft Office, Accpac/Syspro).

Competencies (Skills, Knowledge & Attributes)

• Excellent communication and interpersonal skills.
• Strong organizational and leadership skills.
• High attention to detail and accuracy.
• Ability to work under pressure and meet deadlines.
• Proactive problem-solving and decision-making skills.
• Confidentiality and professionalism in handling sensitive data.