Jobs at Schauenburg Systems

• Providing comprehensive technical services for the efficient and safe operation of electronic technology for health, safety and productivity in the mining sector.

Minimum Requirements

• N4 Electronic/Electrical
• 2-4 years’ experience in electronics (hardware and software) and IT (hardware, networks and software).
• Knowledge of company product.
• Good computer skills (Microsoft package).
• Valid driver’s license.
• Own Vehicle.
• Schauenburg Systems is dedicated to providing equal employment opportunities. We strongly encourage EE candidates and individuals with disabilities to submit their applications.

Responsibilities

Technical

• Installation, repairing, certification and technical support of electronic products and systems to the highest technical and safety standards on the specified mine/s.
• Set up and tests units to meet specified requirements.
• Quality checks all work as per company quality policy.
• Troubleshoot problems to determine root cause of issue and recommend a corrective action or escalate problem to senior level.
• Maintenance of the electronic equipment and software, to ensure it is according to company standards and client scope of work.
• Reporting and recording further maintenance requirements.
• Assist with new Projects.
• Operates hand tools and small power tools and understand their use and function.

Housekeeping

• Any other reasonable duties given to you by your direct supervisor / Manager.

Support

• Liaise with other technical employees, and customers on the site to support in ensuring quality and safety of work and that contractual obligations are met.
• Keep supervisor updated of all unresolved and/or potential problems that would negatively affect the customer or our company.
• Feedback on a regular basis to Technical coordinator and Supervisor.
• Provides support to the Senior Technician and Supervisor on assignments, and works in other departments and/or miscellaneous assignments as instructed.
• Developing of customer relations.
• Completion of required documentation, reports and paperwork for the mine, customers and Technical coordinator / Supervisor.

HEALTH AND SAFETY

• Adhere to all customer safety regulations at all times.
• Adhere to specific risk assessment before commencing daily tasks.
• Ensure medical and inductions are valid

PERSONAL ATTRIBUTES

• Ability and willingness to communicate.
• Detail orientated working style.
• Dedication and commitment to problem perseverance.
• Self-discipline.
• Respect for Team Leaders, Customers and Superiors.
• A humble attitude about knowledge limitations.
• The ability to learn from experience and from informal/formal instructions.
• The ability to think logically and creatively.
• The ability to apply knowledge to new situations.
• A demonstrated independent interest in technology.
• Ability to adapt to change.

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Job Purpose

• Drives the required certifications and approvals necessary for Schauenburg Systems to deliver products to their intended markets. Supports and coaches Engineering Project managers, System Engineers and Product Managers in the requirements and best methods to achieve international certifications and approvals. Contribute to the overall engineering activities related to the delegated tasks, draft and present for review relevant engineering documentation in accordance with delegated tasks.

Minimum Requirements

• Bachelor’s degree or equivalent in electronic / computer engineering
• 3-5 years’ experience in the electronic, engineering field
• Hardware and software R&D experience
• Experience in formal testing, certification and approval techniques (non-negotiable)
• Experience in working in a multi-disciplinary environment (advantages)
• Schauenburg Systems is dedicated to providing equal employment opportunities. We strongly encourage EE candidates and individuals with disabilities to submit their applications.

Responsibilities

Certification Management

• Contribute and actively participate in all certification activities (meetings, discussions, activities, laboratory testing, specifications, report submission, documentation generation, etc)
• Actively participate in and contribute towards engineering reviews, including documentation reviews and project reviews.
• Ensure that all products are aligned to achieve local and international certification
• Ensure that all products are aligned to achieve local and international certification
• Provide recommendations for the certification and approval process.

Elicitation

• Identify certification and approval standards, stakeholders, testing laboratories and approval authorities.
• Ensure that we have the current certification and approval standards and are aware of pending changes to these standards.

Requirement, architecture and design validation

• Actively participate in reviews of requirements, architectures and designs
• Comply with established standards and best operating practice
• Identify related problems before resources are committed to addressing designs and architectures

Architecture and design validation

• Actively participate in reviews of requirements, architectures and designs
• Comply with established standards and best operating practice
• Identify related problems before resources are committed to addressing designs and architectures

Testing

• Perform appropriate engineering and environmental testing
• Manage the submission of products to testing and approval.
• Facilitate the testing and approval of products, systems and sub-systems.
• Ensure traceability is maintained
• Maintain test records

Configuration

• All documentation to be configured in accordance with internal configuration management policies and procedures
• Issue tracking to be conducted in accordance with established standards and procedures
• Preservation of the integrity and traceability of approval and certification throughout the system life cycle

Budget and project inputs

• Provide inputs required for certification and approval scoping (work breakdown, resourcing and coordination)
• Provide cost and duration inputs for certification and approval
• Identify assumptions and potential risks to be considered during testing and approval
• Manage the issues and risks involved with certification and approval
• Identify opportunities for improving the efficiency and effectiveness of certification and approval
• Support for internal clients

Provide cooperation and support for:

• Engineering Project management
• System engineers
• Design engineers
• External technology partners /sub-contractors
• Facilitate liaising with customers concerning the appropriate certification and approval methods.

Support for external clients

• Provide cooperation and support for:
• External technology partners /sub-contractors
• Facilitate liaising with customers concerning the appropriate certification and approval methods.

Required Competences

• Knowledge of the local land internal testing, certification and approval process and methods relating to:
• Gas instrumentation
• Collison avoidance systems
• Light current mining elections
• Vehicle control systems.
• Experienced with support ticketing systems and life cycle management.
• Well versed in communication techniques and technologies.
• Strong written and oral communications skills.

Bonus Skills

• Demonstrated leadership skills and the ability to other engineers effectively.
• Intrinsic Safety experience beneficial
• Familiar with certification procedures at SABS, MSHA, ATEx, ANZEx, IECEx, MOSH, CE, FCC, ICASA
• Experience in heavy engineering or mining environments

Competencies (Skills, Knowledge, Attributes) Required:

• Self-motivated and self-starter
• The ability to create and maintain strong working relationships with colleagues and customers
• Strong problem-solving and analytical skills
• Must have the ability and mind-set to think from a developer’s point of view.
• Efficiently manage time and prioritize tasks to meet project deadlines and maintain productivity in a fast-paced environment. Communicate concerns or challenges with any of the project timelines to your peers, line manager or project manager
• Communicate concerns or challenges with any of the project deliverables to your peers, line manager or project manager.
• Willingness to keep up to date with developments in new technology
• Willingness to travel.
• Must be flexible and able to handle multiple simultaneous tasks
• Embrace the fact that the quality of your work could have serious implications leading to loss of life, injury or commercial impact for our end users

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Main Objective of the Role

• The Senior Internal Sales Administrator is responsible for overseeing and coordinating internal sales and administrative processes across Schauenburg Systems and PTY. This role ensures efficient order processing, customer support, reporting, and the smooth operation of sales and administrative functions while supervising internal sales and administrative staff.

Key Responsibilities
Sales & Order Processing

• Prepare and process quotations, sales orders, and purchase orders in line with company policies.
• Maintain and update back-order reports, ensuring accurate tracking of outstanding orders.
• Manage invoicing and sales forecasting for monthly, quarterly, and annual reports.
• Coordinate and follow up on customer orders, payments, and proof of deliveries (PODs).
• Assist in project management of larger orders and ensure smooth execution.
• Maintain and update the customer relationship management (CRM) system.
• Request shipping estimations and coordinate logistics for shipments.
• Integrate AI and smart solutions into the internal sales team to streamline sales, quoting, and customer experiences.

Customer Relations & Support

• Handle and resolve internal and external customer queries efficiently.
• Assist in maintaining customer feedback and satisfaction reports.
• Manage assigned client accounts, ensuring timely responses and order fulfillment.

Administrative & Supervisory Responsibilities

• Oversee the daily tasks of internal sales and administrative staff, ensuring quality standards are met.
• Provide guidance to staff in handling errors, problems, and customer complaints.
• Conduct performance evaluations and work scheduling for the internal sales team.
• Assist in compiling and updating workflow processes and work instructions.
• Ensure compliance with internal audits and implement corrective actions where needed.

Finance & Reporting

• Assist in loading requisitions, expense claims, and month-end reconciliations.
• Prepare monthly and quarterly sales reports, including market intelligence reports.
• Assist with the compilation of tender documents when required.
• Maintain and update the Master Price List in Accpac/Syspro.

Minimum Requirements

• Diploma in Administration, Sales, or related field.
• 5 years’ experience in internal sales and administrative supervision.
• Strong knowledge of financial and administrative systems (Microsoft Office, Accpac/Syspro).

Competencies (Skills, Knowledge & Attributes)

• Excellent communication and interpersonal skills.
• Strong organizational and leadership skills.
• High attention to detail and accuracy.
• Ability to work under pressure and meet deadlines.
• Proactive problem-solving and decision-making skills.
• Confidentiality and professionalism in handling sensitive data.

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• Providing comprehensive technical services for the efficient and safe operation of electronic technology for health, safety, and productivity in the mining sector.

MINIMUM REQUIREMENTS
EDUCATION

• Matric Certificate
• CompTIA A+ Certificate (Or Equivalent Cert.)
• CompTIA Linux+ (Or Equivalent Cert.)
• Microsoft 365 Fundamentals Certificate or Relevant Experience

EXPERIENCE

• 1-2 years of hands-on experience in supporting and maintaining computer software and hardware, with a strong understanding of troubleshooting and resolving technical issues.
• 1-2 years of experience working with and supporting Linux-based operating systems, including system administration, configuration, and performance optimization.
• Solid understanding of Containerized Systems and relevant platforms and technologies, such as Kubernetes, Longhorn, OpenSearch, Kafka, and similar tools.
• Experience in deploying, managing, and troubleshooting containerized applications is highly preferred.
• Schauenburg Systems is dedicated to providing equal employment opportunities. We strongly encourage EE candidates and individuals with disabilities to submit their applications.

RESPONSIBILITIES

I.T Technical

• Installing and configuring IT hardware and software components to ensure optimal functionality.
• Troubleshooting and resolving hardware and software issues.
• Conducting tests and evaluations of new software and hardware to ensure compatibility and performance.
• Performing regular maintenance and backup operations to ensure system reliability and data protection

I.T Support

• Provide first-line software support to both external and internal customers for Schauenburg Systems application software.
• Handle software support requests via web interface, email, or mobile, ensuring prompt, courteous, and knowledgeable responses.
• Ensure all support tickets are updated with relevant information and notes in a professional, comprehensive, and timely manner.
• Respond to customer requests for assistance in accordance with service level agreements, aiming to meet or exceed expectations for initial contact and resolution.
• Effectively balance and prioritize new support cases while continuing to address existing open cases assigned to you.
• Demonstrate professionalism and respect for customers, vendors, and colleagues, fostering a responsible and courteous work environment.
• Collaborate with team members across communication platforms to share knowledge, request assistance, and contribute to improving our service delivery.
• Perform quality assurance checks for application changes, software fixes, and updates, in line with company policies.
• Maintain clean and organized work practices according to company guidelines.
• Perform any other reasonable duties as assigned by your direct supervisor or manager.

Communication and Escalation

• Maintaining high levels of customer satisfaction and retention through proactive communication, management of client activity, and using good judgement in determining when to collaborate with a co-worker and when to escalate a case.
• Provide constructive feedback on a regular basis to technical coordinators and site Supervisors.
• Provides support to higher level support technicians, supervisors and management on assignments and works in other departments and/or miscellaneous assignments as instructed.
• Liaise with other technical employees, and customers on the site to support in ensuring quality and safety of work and that contractual obligations are met.
• Keep supervisor updated of all unresolved and/or potential problems that would negatively affect the customer or company.

Health and Safety

• Always adhere to all customer safety regulations.
• Adhere to specific risk assessments before commencing daily tasks.
• Ensure medical and inductions are valid.

Competencies (Skills, Knowledge, Attributes) Required:

• Experience in computer hardware/software maintenance and support.
• Company Product Knowledge
• Excellent written and verbal communication skills.
• Good interpersonal skills.
• Proficient with Microsoft Office 365.
• Attention to detail.
• Good problem-solving skills.

go to method of application »

• Providing comprehensive technical services for the efficient and safe operation of electronic technology for health, safety and productivity in the mining sector.

Minimum Requirements

• N4 Electronic/Electrical
• 2-4 years’ experience in electronics (hardware and software) and IT (hardware, networks and software).
• Knowledge of company product.
• Good computer skills (Microsoft package).
• Valid driver’s license.
• Own Vehicle.
• Schauenburg Systems is dedicated to providing equal employment opportunities. We strongly encourage EE candidates and individuals with disabilities to submit their applications.

Responsibilities

Technical

• Installation, repairing, certification and technical support of electronic products and systems to the highest technical and safety standards on the specified mine/s.
• Set up and tests units to meet specified requirements.
• Quality checks all work as per company quality policy.
• Troubleshoot problems to determine root cause of issue and recommend a corrective action or escalate problem to senior level.
• Maintenance of the electronic equipment and software, to ensure it is according to company standards and client scope of work.
• Reporting and recording further maintenance requirements.
• Assist with new Projects.
• Operates hand tools and small power tools and understand their use and function.

Housekeeping

• Any other reasonable duties given to you by your direct supervisor / Manager.

Support

• Liaise with other technical employees, and customers on the site to support in ensuring quality and safety of work and that contractual obligations are met.
• Keep supervisor updated of all unresolved and/or potential problems that would negatively affect the customer or our company.
• Feedback on a regular basis to Technical coordinator and Supervisor.
• Provides support to the Senior Technician and Supervisor on assignments, and works in other departments and/or miscellaneous assignments as instructed.
• Developing of customer relations.
• Completion of required documentation, reports and paperwork for the mine, customers and Technical coordinator / Supervisor.

HEALTH AND SAFETY

• Adhere to all customer safety regulations at all times.
• Adhere to specific risk assessment before commencing daily tasks.
• Ensure medical and inductions are valid

PERSONAL ATTRIBUTES

• Ability and willingness to communicate.
• Detail orientated working style.
• Dedication and commitment to problem perseverance.
• Self-discipline.
• Respect for Team Leaders, Customers and Superiors.
• A humble attitude about knowledge limitations.
• The ability to learn from experience and from informal/formal instructions.
• The ability to think logically and creatively.
• The ability to apply knowledge to new situations.
• A demonstrated independent interest in technology.
• Ability to adapt to change.