Senior IT Operations Specialist Company Name Ovations Technologies (Pty) Ltd at Ovations Technologies

Ovations Technologies requires the services of a Senior IT OPS Specialist/Manager to manage a team of technical subject matter experts and team leaders in support of stated objectives. To deliver frontline team results through cloud software.

Job Specification:

• Achieve client satisfaction objectives in support of strengthened business cloud IT collaboration.
•  Build sound professional relationships by understanding and consistently meeting client needs in support of improved delivery capabilities.
•  Build sounds relationships with team, manager, peers.
•  Deliver results in support of increased delivery capacity. Support increased delivery capacity.
•  Ensure proper financing of the function.
•  Manage and control budget for cost centre.
•  Provide a flexible, low cost cloud IT operating platform.
•  Circumvent penalties imposed by third party agencies.
•  Ensure self and team improve efficiency and productivity month on month in line with departmental strategic plans.
•  Ensure transformational targets are met.
•  Contribute to team effectiveness by participating in the recruitment and selection of senior staff.
•  Contribute to a culture of transformation by participating in the culture building initiatives, business strategy, and CSI.
•  Stay abreast of developments in field of expertise, ensuring personal and professional growth.
•  Understand and embrace the clients vision and values, leading by example. Ensure issues raised in culture survey are addressed and results are improved.
•  Deliver a worldclass service by ensuring a client centric culture.
•  Achieve operational excellence and support the implementation of business optimisation improvement.
•  Add value to the business by encouraging team to generate innovative ideas and by sharing knowledge. Improve team efficiency and effectiveness year on year.
•  Achieve business performance targets within required risk and compliance parameters.
•  Support improved delivery capacity and capabilities.
•  Ensure the effective and efficient implementation and operation of area in support of standardised delivery processes. Improve service delivery in support of strengthened business cloud IT collaboration.
•  Meet all agreed risk and compliance targets. Manage performance of staff by implementing performance agreements and ensuring a clear vision.
•  Mentor and coach staff on identified performance gaps.
•  Create environment of teamwork, keeping staff informed and encouraging participation in decision making processes and by motivating staff to perform and contribute to the success of the business.
•  Identify talent pool through conducting career conversations and utilising the talent grid principles and developing talent retention programmes.
•  Manage the onboarding process of new employees.

Job Requirements:

•  Essential Qualifications - NQF Level:
•  Matric / Grade 12 / National Senior Certificate

Preferred Qualification:

• Role Relevant Tertiary Qualification

Type of Exposure:

•  Client and Relationship Results
•  Developed and Implemented Communications Strategy
•  Improved Human Resources Business Processes
•  Improved processes and culture
•  Managed Transformation & Innovation
•  Managed Management and Process Results
•  Managed Relationships
•  Managed Self and Team
•  Managed budget
•  Managed stakeholder relationships

Minimum Experience Level:

•  8 years IT Operations Experience
•  5-7 years Cloud relevant experience

Technical / Professional Knowledge:

•  Organisational systems
•  Principles of project management
•  Relevant regulatory knowledge
•  Service level agreements
•  Staff resource planning
•  Business writing skills
•  Management information and reporting principles, tools and mechanisms
•  Relevant system knowledge
•  Client Service Management
•  Daily Operations task planning