Senior IT Support Technician at IGrow Wealth Investments

• IGrow Wealth Investments Group of companies,proudly positioned South Africa’s #1 Investment company, is seeking a  Senior IT Support Technician to join our team in Midrand, Gauteng.
• If you enjoy solving complex problems, improving systems, and being the go-to IT expert—this role is for you.

To qualify for this position, you need:

• Matric.
• Minimum 3-5 years relevant IT support experience in a senior or hands-on support role.
• CompTIA A+ certification.
• CompTIA Network+ (N+) certification.
• Any relevant IT diploma, degree, or additional technical certifications will be advantageous.
• Microsoft 365, Google Workspace, networking, MikroTik, VPN, or 3CX certifications will be advantageous.
• Strong support experience in Office 365, Google Workspace, and 3CX.
• Good understanding of desktop support, operating systems, user account administration, and email troubleshooting.
• Solid network hardware skills including management of MikroTik devices, AP Controller environments, and VPNs.
• Strong troubleshooting, communication, and user support skills.
• Ability to work independently and manage priorities effectively.
• Experience with firewall, router, switching, and wireless infrastructure.
• Server, cloud, cybersecurity, scripting, or automation experience will be advantageous.

Duties and responsibilities include, but not limited to:

• Provide senior-level IT support to users across the business.
• Support and administer Office 365, Google Workspace, and 3CX user environments.
• Troubleshoot hardware, software, email, printer, connectivity, and general end-user issues.
• Manage user accounts, permissions, passwords, onboarding, and offboarding.
• Configure, maintain, and troubleshoot network hardware including MikroTik devices, AP controllers, and VPN connectivity.
• Monitor and maintain network stability, Wi-Fi performance, and secure remote access.
• Liaise with vendors and escalate more complex issues where required.
• Maintain IT documentation, asset registers, and support records.