Senior IT Systems Engineer at Netsurit

Responsibilities:

Windows Server OS Management:

• Administer and manage Windows Server 2012, 2016, 2019, and 2022 environments.
• Perform regular patching using SCCM/Adaptiva and remediate failed updates.

Service Desk Operations:

• Administer ServiceNow (SNOW) for daily incident updates.
• Accept, assign, and manage incidents, tasks, and changes.

Monitoring and Reporting:

• Utilize UIM Monitoring Tool (Grafana) for server metrics and utilization.
• Use Azure Log Analytics and PowerBI for generating reports.

Virtualization:

• Administer and optimize VMWare environments.
• Manage OVM environments.

Physical Server Access:

• Access and manage Dell (iDRAC) and HP (iLO) servers.

Documentation:

• Update Standard Operating Procedures (SOP) documentation on Confluence.

PowerShell Scripting:

• Run scripts and one-liner commands for various administrative tasks.

Troubleshooting:

• Resolve issues related to offline servers, failing patches, resource over-utilization, DHCP, DNS, blocked ports, and server/directory access.

Vulnerability Remediation:

• Address VMWare tools and security risks (e.g., Sweet32) as requested by the business.

Standby Duties:

• Participate in a standby rotation (usually one week per month).

Collaboration:

• Manage tasks on Jira and log support tickets with Microsoft.
• Collaborate with other teams (Virtualization, Backup/Storage, AD, CSO, etc.).

Qualifications:

• Proven experience as a Systems Administrator or similar role.
• Strong knowledge of Windows Server OS (2012, 2016, 2019, 2022).
• Experience with SCCM/Adaptiva for patch management.
• Proficiency in ServiceNow (SNOW) administration.
• Familiarity with UIM Monitoring Tool (Grafana), Azure Log Analytics, and PowerBI.
• Hands-on experience with VMWare and OVM environments.
• Knowledge of Dell (iDRAC) and HP (iLO) server management.
• Proficiency in PowerShell scripting.
• Strong troubleshooting skills.
• Experience with vulnerability remediation.
• Excellent documentation skills.
• Ability to work in a team and collaborate with various departments.
• Willingness to participate in standby duties.