Senior IT Technician - Cape Town at Believe Resourcing Group

About the Role: 

As a Senior IT Field Services Technician, you will play a critical role in providing on-site technical support to clients. You will be responsible for diagnosing and resolving complex IT issues, performing regular maintenance, and ensuring the seamless operation of client IT infrastructure. Your expertise and excellent customer service skills will contribute to our clients reputation for excellence.

Requirements:

• Minimum six years of experience as an IT Field Services Technician or similar role;
• Strong knowledge of computer hardware, software, and networking;
• Proficiency in Windows and macOS operating systems;
• Experience with Microsoft Office 365, Active Directory, and other common IT applications;
• Excellent problem-solving skills and attention to detail;
• Strong communication and interpersonal skills;
• Ability to work independently and manage multiple tasks simultaneously;
• Valid drivers license and reliable transportation;
• Experience with virtualization technologies (e.g., VMware, Hyper-V);
• Familiarity with cybersecurity best practices and tools.

Preferred Qualifications:

• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).

Key Responsibilities:

• Provide on-site technical support for hardware and software issues;
• Install, configure, and troubleshoot IT equipment, including desktops, laptops, printers, and networking devices;
• Perform regular maintenance and updates to ensure optimal performance of client systems;
• Assist with network setup and management, including switches, routers, and firewalls;
• Collaborate with remote support teams to resolve escalated issues efficiently;
• Maintain accurate documentation of client systems and service activities;
• Deliver exceptional customer service and build strong client relationships;
• Stay up-to-date with the latest industry trends and technologies.