Senior Key Account Manager - National at Frogfoot Networks (Pty) Ltd

Purpose of the Role

• The Senior Key Account Manager is responsible for driving revenue growth through the management and expansion of strategic customer accounts within the telecommunications industry.
• The role focuses on building and maintaining long-term customer relationships, identifying new business opportunities, and delivering tailored telecommunications solutions that align with customer needs and business objectives.
• The incumbent will serve as the primary relationship owner for key accounts, ensuring customer satisfaction, revenue growth, operational excellence, and the achievement of annual sales targets.

Key Responsibilities

Strategic Sales & Account Management

• Develop and execute strategic account plans, sales forecasts, and pipeline management strategies.
• Identify and pursue new business opportunities within existing and prospective client accounts.
• Drive upselling and cross-selling opportunities across Frogfoot’s products and services.
• Understand customer business strategies and align Frogfoot solutions accordingly.
• Lead the full sales cycle from opportunity identification through to contract closure.
• Manage quote, proposal, bid, and order processes to completion.

Customer Relationship Management

• Build and maintain strong relationships with key stakeholders, including executive-level customers.
• Act as the primary point of contact for allocated strategic accounts.
• Facilitate regular customer engagement sessions, strategic reviews, and planning meetings.
• Promote the Frogfoot brand through professional and customer-centric engagement.
• Ensure customer needs and concerns are addressed effectively and timeously.

Revenue Growth & Sales Targets

• Achieve allocated sales and revenue targets.
• Build and maintain a sustainable sales pipeline.
• Protect and grow existing revenue streams while increasing market share.
• Drive long-term wholesale and volume-based opportunities.
• Monitor sales performance and pipeline variance against targets.

Collaboration & Operational Support

• Collaborate with internal teams, including Solutions Architects and operational departments, to deliver customer solutions.
• Coordinate pre-sales and post-sales support activities.
• Support the preparation and management of contractual agreements.
• Represent customer interests internally to ensure service excellence.

Reporting & Budget Management

• Provide accurate sales forecasting, pipeline reporting, and business intelligence.
• Ensure CRM systems and sales tracking platforms are updated accurately.
• Develop and manage sales and expense budgets aligned to business objectives.
• Participate in weekly sales and operational meetings.

General Responsibilities

• Support strategic business initiatives and projects as required.
• Continuously enhance product, technology, and industry knowledge.

What You’ll Need to Know to Succeed in this Role

• Strong understanding of telecommunications and wholesale connectivity solutions.
• Sound knowledge of strategic account management and solution-based selling.
• Understanding of sales forecasting, pipeline management, and revenue growth strategies.
• Knowledge of customer relationship management principles and stakeholder engagement.
• Ability to interpret customer business needs and align suitable solutions.
• Understanding of contract management, bid processes, and commercial negotiations.
• Proficiency in Microsoft Office and CRM platforms.

Qualifications & Experience

• Grade 12 (Essential).
• Relevant tertiary qualification (Desirable).
• Minimum 5 years’ sales experience.
• Minimum 3 years’ wholesale telecommunications experience.

Skills That Will Help You Succeed

• Strategic sales and account management
• Relationship building and networking
• Communication and presentation skills
• Negotiation and influencing skills
• Commercial and entrepreneurial thinking
• Planning and organisational ability
• Problem-solving and analytical thinking
• Customer-centric approach
• Ability to work under pressure and meet deadlines
• Financial and business acumen
• Report writing and forecasting
• Adaptability and resilience.

Qualities We Value at Frogfoot

At Frogfoot, we value individuals who:

• Build trusted and professional relationships.
• Demonstrate accountability and ownership.
• Collaborate effectively across teams.
• Deliver exceptional customer experiences.
• Show initiative and strategic thinking.
• Uphold integrity and professionalism.
• Adapt positively to change and challenges.
• Continuously seek improvement and innovation.
• Drive results while living the Frogfoot values.

Closing Date 20 May 2026