Purpose of the Role
- The Senior Key Account Manager is responsible for driving revenue growth through the management and expansion of strategic customer accounts within the telecommunications industry.
- The role focuses on building and maintaining long-term customer relationships, identifying new business opportunities, and delivering tailored telecommunications solutions that align with customer needs and business objectives.
- The incumbent will serve as the primary relationship owner for key accounts, ensuring customer satisfaction, revenue growth, operational excellence, and the achievement of annual sales targets.
Key Responsibilities
Strategic Sales & Account Management
- Develop and execute strategic account plans, sales forecasts, and pipeline management strategies.
- Identify and pursue new business opportunities within existing and prospective client accounts.
- Drive upselling and cross-selling opportunities across Frogfoot’s products and services.
- Understand customer business strategies and align Frogfoot solutions accordingly.
- Lead the full sales cycle from opportunity identification through to contract closure.
- Manage quote, proposal, bid, and order processes to completion.
Customer Relationship Management
- Build and maintain strong relationships with key stakeholders, including executive-level customers.
- Act as the primary point of contact for allocated strategic accounts.
- Facilitate regular customer engagement sessions, strategic reviews, and planning meetings.
- Promote the Frogfoot brand through professional and customer-centric engagement.
- Ensure customer needs and concerns are addressed effectively and timeously.
Revenue Growth & Sales Targets
- Achieve allocated sales and revenue targets.
- Build and maintain a sustainable sales pipeline.
- Protect and grow existing revenue streams while increasing market share.
- Drive long-term wholesale and volume-based opportunities.
- Monitor sales performance and pipeline variance against targets.
Collaboration & Operational Support
- Collaborate with internal teams, including Solutions Architects and operational departments, to deliver customer solutions.
- Coordinate pre-sales and post-sales support activities.
- Support the preparation and management of contractual agreements.
- Represent customer interests internally to ensure service excellence.
Reporting & Budget Management
- Provide accurate sales forecasting, pipeline reporting, and business intelligence.
- Ensure CRM systems and sales tracking platforms are updated accurately.
- Develop and manage sales and expense budgets aligned to business objectives.
- Participate in weekly sales and operational meetings.
General Responsibilities
- Support strategic business initiatives and projects as required.
- Continuously enhance product, technology, and industry knowledge.
What You’ll Need to Know to Succeed in this Role
- Strong understanding of telecommunications and wholesale connectivity solutions.
- Sound knowledge of strategic account management and solution-based selling.
- Understanding of sales forecasting, pipeline management, and revenue growth strategies.
- Knowledge of customer relationship management principles and stakeholder engagement.
- Ability to interpret customer business needs and align suitable solutions.
- Understanding of contract management, bid processes, and commercial negotiations.
- Proficiency in Microsoft Office and CRM platforms.
Qualifications & Experience
- Grade 12 (Essential).
- Relevant tertiary qualification (Desirable).
- Minimum 5 years’ sales experience.
- Minimum 3 years’ wholesale telecommunications experience.
Skills That Will Help You Succeed
- Strategic sales and account management
- Relationship building and networking
- Communication and presentation skills
- Negotiation and influencing skills
- Commercial and entrepreneurial thinking
- Planning and organisational ability
- Problem-solving and analytical thinking
- Customer-centric approach
- Ability to work under pressure and meet deadlines
- Financial and business acumen
- Report writing and forecasting
- Adaptability and resilience.
Qualities We Value at Frogfoot
At Frogfoot, we value individuals who:
- Build trusted and professional relationships.
- Demonstrate accountability and ownership.
- Collaborate effectively across teams.
- Deliver exceptional customer experiences.
- Show initiative and strategic thinking.
- Uphold integrity and professionalism.
- Adapt positively to change and challenges.
- Continuously seek improvement and innovation.
- Drive results while living the Frogfoot values.
Closing Date 20 May 2026
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Purpose of the Role
- This role is perfect for someone who enjoys assisting the Fibre Technician with network maintenance and supporting the smooth operation of the fibre network. You will play a hands-on role in maintaining clean and safe worksites, ensuring tools and equipment are in good condition, helping the fibre installations and testing, and supporting preventative and reactive maintenance activities.
Key Responsibilities
- Assist the Fibre Technician with network maintenance, including preventative and reactive maintenance.
- Maintain a clean and organised work environment at all designated sites (e.g., manholes, surrounding work areas).
- Ensure tools, equipment, and the maintenance vehicle are clean, safe, and in good working order.
- Manage and organise cables on slack brackets.
- Assist with documentation, labelling, and record-keeping requirements.
- Perform OTDR monitoring, relay findings, and save test traces accurately.
- Comply with all SHEQ policies, procedures, and safety standards.
- Keep the vehicle file updated and report any defects or damages.
- Support reinstatements, fibre installations, cable installations, and general field work.
- Perform any additional work-related duties assigned by management.
What You’ll Need to Know
To succeed in this role, you should have:
- Grade 12 (Matric) preferred.
- CFOT certification (advantageous).
- 12 months’ experience in a similar fibre, maintenance, or civil works environment.
Technical Knowledge:
- Civil works.
- Fibre installations.
- Fibre testing.
- Cable installations.
- Windows operating systems.
- Fibre duct installation and cable installation.
- Splicing and fibre testing fundamentals.
- Installation of ONTs and routers.
Working Conditions:
- Field-based environment.
- Extended or irregular hours when required.
- Liaising with various internal teams and external stakeholders.
- Following instructions, maintaining records, and ensuring accurate information capture.
- Handling customer interactions professionally, including during difficult situations.
- Operating within safety, compliance, and procedural standards.
Skills That Will Help You Succeed
- Site build experience.
- Fault finding and troubleshooting.
- Fibre duct and cable installation.
- Fibre splicing and testing.
- Installation of ONTs and routers.
- Ability to check, record, and report technical information accurately.
- Strong organisational skills and ability to follow structured processes.
- Ability to assess and prioritise tasks effectively.
- Practical decision-making and problem-solving skills.
- Ability to work proactively and take initiative.
- Ability to work collaboratively across teams and departments.
Qualities We Value at Frogfoot
- Solution-driven mindset: Ability to identify issues, analyse problems, and implement workable solutions.
- Integrity: Honest, responsible behaviour aligned with organisational values.
- Professionalism: Demonstrates respectful, ethical conduct with colleagues and customers.
- Attention to detail: Thorough, careful, and precise in all tasks.
- Customer orientation: Attentive, polite, and professional when serving customers, even in challenging situations.
- Practical common sense: Ability to make sound, logical decisions on-site.
- Adaptability: Willingness to work irregular hours and adapt to operational needs.
- Team collaboration: Works effectively with diverse teams and stakeholders
Closing Date 28 May 2026
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