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  • Posted: Jul 29, 2022
    Deadline: Not specified
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    MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Throug...
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    Senior Manager: Analytical Solutions

    Mission/ Core purpose of the Job

    The Senior Manager Analytical Solutions is responsible for the development, implementation, operationalization and governance of detailed Analytical Solutions and frameworks supporting all lines of business across Group and all MTN Opcos. The role is required to enable the discovery of insights from technical and commercial systems, bridge the analytical gap between technology and Commercial functions and drive the development and training of analytical skills across the Group.

    Context (Global influences, environmental / industry demands, organisational mission etc.)

    MTN is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates.  The Group’s Technology function must therefore ensure the successful delivery in context of:

    • Rapidly changing ICT environment.
    • The geographic complexity of MTN’s footprint across Africa and the Middle East.
    • Management of executive and local shareholder expectations across all 19 OpCos.
    • Achievement of top quartile operating efficiency and effectiveness through scale and common processes.
    • Driving growth through analytics and standardization to maximize business impact.
    • Management of customer and supplier expectations.
    • Enhance MTN position as a leading network and system provider.
    • Constant dynamics and local challenges in the economic, regulatory and legal environments

    Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

    The Senior Manager: Analytical Solutions will be accountable to achieve the following objectives:

    • Serve as a Subject Matter Expert for the setting up of analytical frameworks, solutions and platforms to strategically support MTNs transformation to a digital operator.
    • Provide strategic direction and leadership to the Analytical Platforms and Services by developing and driving the strategic plan for the function ensuring alignment to Technology’s overall strategic goals as well as MTN Groups annual goals and objectives.
    • Provide leadership and guidance to the BI and Analytics management team in the achievement of set annual goals.
    • Oversee the design and implementation of Analytical platforms, Analytical solutions and AI / Machine learning Models & frameworks.
    • Oversee development and selection of vendors and models to support the business initiatives.
    • Oversee development of Commercial analysis Models, reports, Dashboards, tools.
    • Manage MTN’s analytical applications portfolio, product catalogue, ensuring continuous alignment to MTN business and agile adaptation to new requirements deriving from the change and/or increase of business offerings.
    • Drive the standardization of the Analytical capabilities and solutions across the Group, driving efficiency and service delivery as per the defined MTN standards.
    • Manage the vendor selection process, to ensure quality, standardization and service delivery across all the Opcos.
    • Drive excellence and innovation, by keeping abreast of new trends and technology and by incorporating these in the architecture roadmap, enhancing and promoting high quality of services delivery.
    • Provide innovative thought leadership as to ensure the delivery of Analytical capabilities & solutions for the MTN business.
    • Provide input into the group-wide delivery of infrastructure solutions that underlie the analytical platforms application portfolio.
    • Assess needs and execute IT CAPEX and OPEX budgets in the delivery of BI and Analytical services.
    • Ensure the implementation and rollout of the MTN Group Analytical and Data platform that provide services to the Group, OpCo and external parties, driving efficiency and service quality.

    Key Deliverables

    • Delivered architecture for analytical solutions and services as per agreed internal SLA’s
    • Effective analytical capabilities and solutions portfolio management allowing MTN to remain ahead of the competition
    • Improved service delivery through diligent tracking of KPIs and SLAs
    • Effective relationship with vendors, ensuring quality and standardization of services and infrastructure delivered.
    • Improved operations and speed to respond through standardised and a common operating model.
    • Increased differentiation by improving quality and service levels.
    • Driving centralised release management of global analytical capabilities and services.

    Job Requirements (Education, Experience and Competencies)

    Education:

    • Minimum of 4 year tertiary degree (B.Eng / B Tech / B Sci)
    • MBA or Master’s advantageous
    • Relevant analytics certifications advantageous
    • Fluent in English

    Experience:

    • Minimum 5 years of Senior Management Experience
    • Minimum 8-10 years in telecommunications industry (of which minimum 5 years in Analytics & Data Science)
    • Minimum 1 years of Banking experience (Advantageous)
    • Must have extensive experience in platform modernization, big data, location analytics & AI/ML projects.
    • Proven track record in enabling data monetisation initiatives in large, complex organisations
    • Proven track record of business improvement and strategy development
    • Experience in working for a large organisation with diverse cultures and geographies advantageous

    Skills:

    • Expert in designing and delivering Data monetisation Capabilities & Solutions
    • Expert in Advanced Analytics using tools and languages like but not limited to R, Python, H20, TensorFlow, SAS EG, SAS EMiner, ArcGIS, MapInfo, Anylogic, MS Azure Machine Learning Studio
    • Expert in Cellular Networks (Planning, Optimization -2G/3G/4G),
    • Proficient in telecommunications functions like Consumer, CVM, Enterprise, Digital, Networks
    • Proficient in Network & GeoSpatial analytics

    Competencies:

    • Strategy Formulator, Decisive Problem Solver, Innovative Value Creator
    • Culture and Change Champion, Inspiring People Leader, Relationship Builder
    • Understanding & proponent of Single point of Data, Single point of Truth, Single point of Analytics
    • Keen understanding of the digital business and the capabilities to leverage
    • Must have implemented Analytical platform & model like churn/dormancy, smart capex, POS rollout

    Method of Application

    Interested and qualified? Go to MTN on group.mtn.com to apply

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