Senior Manager: AOVAPE Finance Operation at Nedbank

Job Purpose

To provide a Service and a Change Governance culture by defining and executing on a Financial Operations and Administration Service Model and Framework. Manage, measure and report on financial operations continuous improvements and enhancements of service delivery by building processes, procedures and competency within the department. Managing relationships with all stakeholders to support the achievement of the business strategy, objectives and values through the relevant processes and governance frameworks.

Job Responsibilities

• Implement financial administration, operations and service management strategies.
• Execute business objectives aligned to Cluster and business needs in accordance with cost, time and resources.
• Manage operational costs and project drivers in accordance with defined budgets and targets.
• Manage financial reporting using accounting principles (Management accounting).
• Financial analysis and modelling.
• Forecasting.
• Ensure booking of journals are done correctly by internal and external stakeholders.
• Understand and evaluate cash flow scenarios.
• Analyse financial data.
• Forecast future earnings and expenses.
• Understand and apply contract provisions.
• Oversee vendor or partner contracts.
• Implement contract compliance policy to determine solvency.
• Use and understand statistical modelling software and spreadsheets.
• Create, optimise and manage financial operational processes.
• Develop and manage stakeholder relationships to support business strategies that promote service offering / delivery across multiple channels and functions.
• Facilitate regular stakeholder engagements that enhance and expand Services Delivery Measurement and NPS adoption through reporting, analytics and benchmarking.
• Build Strategic Service Management BI analytics capability that enables business insights and decision making.
• Share knowledge and industry trends.
• Obtain buy-in for developing new and / or enhanced processes that will improve the functioning of stakeholder businesses.
• Enable client and stakeholder value through effective service delivery facilitated by Service Managers and technology enablers.
• Achieve meaningful cross cluster / departmental synergies and unlock efficiencies and opportunities.
• Manage business changes effectively enabled through an Integrated Change Governance framework.
• Manage effective and efficient system, process and people related improvements.
• Manage associated risks.
• Deliver client value through alignment with strategic intent.
• Ensure the customer services portfolio reflects the emerging needs of the customer and is transparently presented.
• Optimise customer information technology spend across the service portfolios.
• Facilitate optimal functional service delivery.
• Ensure customer information technology spend is optimised across the service portfolio's and managed for added value.
• Manage communication strategies that enhance internal and external communications channels with specific relevance to assigned portfolio.
• Lead administration and finance teams. 
• Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
• Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree

Preferred Qualification

• BCom Accounting Degree.
• CIMA Qualification (CIMA (Chartered Institute of Management Accountants).

Essential Certifications

• Certified Internal Auditor (CIA) and/or Certificate in Project Management

Minimum Experience Level

• 5 – 8 years Financial and service industry experience with at least 5 years in a senior management role

Technical / Professional Knowledge

• Relevant software and systems knowledge
• Risk management process and frameworks
• Accounting standards
• Data analysis
• Internal audit policies and procedures
• Performance management
• Strategic planning
• Change management
• Budgeting
• Governance, Risk and Controls