About The Role
This role is based in South Africa. We're looking for an exceptional leader with a solid technical background to build and manage a team of Support Analysts.
If this sounds like you, then please read on. The ideal candidate must be a self-motivated, strong collaborator with a proven track record of leading a technical support team. A good understanding of the corporate technology stack including Salesforce.com, NetSuite, and Workday will be beneficial. A strong work ethic and high degree of energy is vital in this role.
As the Senior Manager of Applications Support, you will be responsible for the people, processes, and tools related to the support and monitoring of Mimecast’s suite of business systems. You will lead the team to deliver outstanding service to our end users, enabling Mimecasters around the globe to excel at their jobs. You will help drive digital transformation by way of metrics that optimize efficiency and quality while meeting the demands of rapid growth and operational complexity.
Please note that only candidates with the required skills and experience should apply.
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