Vacant Positions at Sun International

Job Purpose

• The Marketing Operations Manager will be responsible for providing leadership and management of the marketing team and function for the business unit, including the planning and delivery of various gaming marketing initiatives.
• The role will collaborate with central marketing and operations management in customising and coordinating the unit’s Customer Experience plans (including promotions, activations and Loyalty Programme); ensuring database integrity; and implementing digital marketing campaigns to support the business in maximising footfall to the property.
• In so doing the role will support the customer acquisition, growth, reactivation and retention plans and build the unit’s brand as the hospitality brand of choice.
• The role will also focus on building a solid marketing talent pipeline to support innovative and sustainable marketing solutions. 

Key Performance Areas

Core Behavioural competencies:

• Analysing
• Creating solutions (Deciding; Innovating)
• Taking action (Initiating; Organising; Taking ownership)
• Implementing skills (Managing projects, driving results, creating customer experiences)
• Controlling (risks, results and relationships) ** Relating (connecting, valuing diversity, interacting)
• Integrating (Collaborating; Managing conflict)
• Influencing (Persuading; Informing; Coaching)
• Leading People
• Maintaining focus
• Emotional maturity 

Technical / Proficiency competencies:

• Industry knowledge
• Marketing research
• English Verbal & Written Communication skills
• Financial & Business Acumen
• Digital acumen including Social Media platforms.
• Networking skills
• Cultural understanding & protocol
• Business Intelligence interpretation
• Proficient Computer Skills (MS Office / Opera / Single View of the Customer)

Key Outputs:

Delivered Marketing Plans & Results

• Understand the business strategy and develop objectives and delivery plans for the business unit marketing function to enable increased footfall to the property
• Provide input into new and innovative marketing plans and leverage relationships to promote revenues and competitive edge and support the operationalisation of the gaming strategy
• Collaborate with the central marketing teams to grow the unit’s Gaming brand across various online platforms and social media channels to increase customer recognition and grow interest and excitement around the brand as the casino brand of choice
• Conduct market research collection, analysis, and interpretation of data and business intelligence tools to provide a clear view of customer preferences
• Influence and co-ordinate promotions and activations (including events, entertainment) by determining and evaluating customer trends and preferences; and adapt plans to meet changing business priorities
• Collaborate with operations to develop retention and acquisition plans to identify opportunities for new acquisition, site visitations and revenue spend
• Investigate and compile a client synopsis which provides specific value add information that informs decision making
• Conduct meet-and-greets and entertain whenever required
• Monitor and audit the unit’s customer relationship database to ensure the data is complete and accurate and provides consistent and reliable insights into the unit’s customers, their preferences and feedback
• Develop and measure marketing campaigns (including digital) to support the achievement of Gaming business objectives, based on BI insights and data analyses
• Support VIP and key customer relationships to grow customer visitation, acquisition and retention targets
• Measure and report on the ROI impact of various marketing initiatives and activations, including digital marketing campaigns

Campaign Management:

• Define and adapt the business unit CVP as required
• Collaborate with central Marketing teams to create a strong and consistent brand identity for and online reputation management the business unit
• Develop and co-ordinate multi-channel acquisition campaigns both online and offline in line with available budget
• Co-ordinate and manage logistics and execution of promotions and activation events
• Develop and complete the planning of promotions/campaigns and entertainment events that are relevant to the target market and innovative (fresh) in approach
• Collaborate with the central marketing team to develop initiatives and online content to promote the unit including SEO; Paid media; Social Media
• Provide innovative solutions and campaign objectives for the delivery of strategic objectives at a unit level
• Monitors implementation to ensure that the campaigns and objectives are rolled out as per plan
• Attend events to leverage opportunities to acquire new business and build solid relationships with key customers
• Authorise proofs on all content and manage the distribution of brochures and marketing collateral and toolkits across the unit
• Collect feedback from internal stakeholders regarding campaign success and post-mortem evaluations

Delivered Loyalty Management:

• Liaise with central Marketing to develop retention and acquisition campaigns
• Manage and monitor the implementation of the Loyalty Programme for the unit
• Manage the customer database hygiene to ensure thorough and accurate data is available for analysis
• Conduct analyses of customer data around their behaviour to enable customer-based solutions in growing footfall and spend and ultimately revenue for the unit
• Communicates campaign and loyalty programme plans and activations with key stakeholders
• Monitors implementation to ensure that the campaign is rolled out as per plan
• Utilises and optimises relevant systems and its tools
• Analyse and report on the effectiveness of campaigns

Stakeholder Relationship Management:

• Communicates with internal stakeholders on marketing plans, ensuring their full understanding for implementation
• Communicates and negotiates with external vendors, agents, entertainers, etc. - builds and maintains strong relationships to ensure credibility and trust to leverage future business
• Liaise with central sales and marketing departments to ensure synergy on objectives and campaigns
• Briefs and manages vendor contract deliverables
• Communicates and updates business unit team with regards promotions, events, entertainment happening across the complex, so everyone is sufficiently informed of happenings

Budget Management:

Responsible for the following financial processes for the Unit Marketing function including:

• Developing and managing the departmental budget
• Revenue maximization activities and results (ROI)
• Cost and expense management
• Capex
• PIP and forecasting
• Provide feedback on the financial report for the function
• Feedback on the ROI of campaigns and marketing initiatives and recommendations

People Management:

• Manage positive Employee relations within the department
• Drives a performance management culture
• Provides direction and support to employees with regard to marketing initiatives, campaigns and innovations
• Provides motivation and leadership to promote positive working relationships
• Track, measure and enhance employee engagement
• Identify and manage training, coaching and development requirements in line with plans and initiatives
• Manage internal communication and development interventions to ensure competence levels of staff meet operational level requirements (right fit for the job)
• Source and Select talent as per EE plan
• Ensure alignment with EE, SD and procurement strategies which contribute towards BBBEE targets being achieved
• Performance Management and coaching of staff to ensure KPA’s are achieved 

Job Requirements

Education and Experience

• Minimum of a 3-year B Degree in Marketing or equivalent
• Minimum of 5 years’ marketing experience with 3 years in a PR and / or Promotions position
• Marketing management experience is an advantage, preferably obtained within the casino and or hospitality environment
• Meets the requirements for a key gaming licence
• Ability to travel locally
• Ability to work shifts that meet operational requirements

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Job Purpose

• The SHE Officer will be responsible to work with key stakeholders within the business to promote a SHE culture and coordinate Safety, Health and Environmental projects and governance by aligning unit operations with the Business Unit Strategy, legislative requirements and regulations.

Key Performance Areas:

Core and Personal Behavioural competencies:     

• Analytical skills 
• Team Co-operation
• Written communication
• Clerical / Admin
• Problem-Solving
• Handling Information
• Developing stakeholder relationships

Technical / Proficiency competencies:

• Occupational Health & Safety Act
• Environmental regulations
• Inspections
• Investigation skills
• Report writing
• ISO system
• NOSA system
• Proficiency in MS Office
• Project management skills
• Waste management knowledge
• ISO Metrix knowledge

Key Outputs:

SHE Compliance    

• Compile control standards, checklists and tools to be used by the business on SHE requirements (against regulations)
• Collaborate with business areas to identify SHE risks that exist within operational areas to identify and evaluate hazardous conditions and practices in the workplace
• Conduct and coordinate on-site inspections and checks of various operational areas within the unit to audit physical conditions and safe work practices in line with regulatory requirements
• Maintain SHE legislative registers in line with regulatory requirements
• Co-ordinate regular internal and external audits against standards and ensure relevant preparation is complete
• Complete relevant administration and documentation and update physical and electronic records in line with requirements of ISO 14001 and OHSAS 18001
• Organize formation and educate SHE teams on requirements and regulations
• Complete reports / minutes/ presentations / departmental documents from SHE Committee meetings
• Follow-up and measure the implementation of recommendations and remedial action

Incident Investigations:

• Investigate and report on accidents and incidents that have occurred in business operational areas.
• Facilitate the compilation of documentation and report on SHE incidents and accidents in business operational areas.
• Communicate incidents and accidents to necessary internal stakeholders via Non-Conformance system
• Update the SHE management system

SHE Project Co-ordination:

• Co-ordinate schedules and action plans for SHE projects and initiatives to improve and maintain standards
• Communicate objectives and plans to business operations for implementation, providing the necessary ideas, tools and support for implementation
• Facilitate the preparation and logistics of projects or initiatives to be implemented
• Participate in the execution of projects and initiatives and be present during implementation
• Record all information, related documentation and spend with regards to the initiatives and file according to standards
• Report on progress, successes, and challenges

Reporting:

• Compile reports on SHE initiatives, incidents and statistics across the Group.
• Analyse and review statistics relating to absenteeism, occupational health risks and injury reports
• Recommend and implement preventative actions to minimise risk into the future
• Identify and escalate non-conformance as per Act, Regulations and company policy

Stakeholder Relationship Management:

• Maintain regular communication (e.g., communicates product performance) with business areas and SHE Committees within the business operations to gather relevant data and information
• SHE objectives, standards, procedures and initiatives are communicated to internal stakeholders
• Feedback any issues of non-conformance to management
• Be the contact for SHE auditors for SHE audits within specific business operations

Job Requirements

Education

• Grade 12
• 3-Year B Degree in Occupational Health & Safety or Environmental management is an advantage
• Certification in Environmental Management (ISO 14001/IEMA)
• Certification in Health and Safety Management (ISO18001) 

Experience

• 3 years’ experience in occupational health and safety and / or environmental management
• Exposure to the gaming and hospitality industry SHE requirements is an advantage
• Ability to work shifts in line with operational requirements
• Physically able and mobile to perform duties

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Job Purpose

• The Graphics Designer will be responsible for producing high-quality visual assets, including digital and print designs, focusing on executing design tasks, maintaining brand consistency, and ensuring projects meet objectives.
• The graphics designer will work with design software, participate in idea generation and support the creative process while adhering to established workflows and guidelines within Sun International.

Job Scope

• Assist in the creation of visual assets, including banners, social media posts, web graphics and print materials
• Follow guidelines set out by the design team to ensure consistency with the overall campaign and brand identity
• Execute design work with attention to detail and quality, producing high-quality assets within the given timeline
• Work with senior designers to develop design concepts and layouts based on the provided brief
• Follow creative direction to implement ideas into practical design solutions
• Produce draft designs for review and provide iterations as needed based on feedback
• Use design software (Adobe Photoshop, Illustrator, etc.) to create graphics, layouts and visual elements
• Ensure designs are visually appealing, aligned with the brand and properly formatted for different platforms
• Design with attention to composition, typography, colour and other visual elements
• Work with production teams to ensure that design files are prepared and ready for printing, web or digital distribution
• Ensure that design files meet technical specifications, including resolution, size and format
• Assist in troubleshooting issues during the production process, ensuring designs are executed correctly
• Participate in review meetings and provide input into the design process
• Revise designs based on feedback from stakeholders and senior team members, ensuring revisions align with the project objectives
• Ensure that all changes are implemented promptly and accurate
• Adhere to brand guidelines and visual standards in every design element created
• Ensure consistency in the use of logos, colours, typography and other brand assets across all deliverables
• Contribute creative ideas for new campaigns, promotions and design solutions
• Help to brainstorm visual solutions for marketing, experiential or promotional activities
• Regularly explore new design trends, tools and techniques to improve design skills and output
• Apply learnings from research to everyday tasks to ensure designs are current and engaging
• Ensure designs meet the brief's requirements and align with internal standards for quality
• Perform a final check on all design work to ensure that the designs are error-free, high-quality and ready for distribution
• Validate designs for technical specifications and ensure consistency across formats
• Organise and manage design files using consistent naming conventions and versioning control practices
• Ensure proper storage of design assets for quick access and smooth workflow
• Maintain clear and organised files for ongoing or future use, assisting other team members when needed

Job Requirements

Qualifications

• 3-Year Diploma / Degree in Graphic Design, Visual Arts, or related field
• Presentation of an artistic portfolio 

Experience

• 1-5 years’ experience in a graphic design role

Skills

• Conceptualising
• Deciding
• Collecting information
• Developing stakeholder relationships
• Applying expertise and technology
• Clerical administrative functions
• Assuring Quality
• Adaptable
• Innovating
• Emotional resilience
• SI Company Information & Processes
• Advanced skills in Adobe CS; Office for Mac; Photoshop; Indesign; Illustrator, Keynote
• Computer literacy – MS Office
• Proficient verbal and written communication skills
• Graphic Design
• Digital acumen
• Writing and drawing
• Team player but able to work independently
• Project management
• Extensive knowledge of Photography, Typography, Design and layout.
• Dynamic presentation skills
• Embrace and understand diversity,

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Job Purpose

• The Graphics Design Specialist will be responsible for executing advanced design projects, ensuring the creation of visually compelling content on various platforms.
• This role requires a deep understanding of design principles, trends and software tools to deliver high-quality graphics for digital, print and social media, collaborating with cross-functional teams, mentoring junior designers and contributing to the development of creative plans that enhance the brand's visual identity. 

Job Scope

• Develop and implement highly creative design solutions for digital, print, social media, TV, and other platforms, utilising advanced design tools
• Create complex visual designs, including motion graphics, 3D animations, interactive elements and multi-platform visual experiences
• Implement advanced typography, colour theory and layout principles to elevate design projects to meet higher creative standards
• Participate actively in brainstorming sessions, contributing creative ideas and proposing innovative design solutions to challenges
• Take ownership of complex design concepts and oversee their development, fulfilling both creative and technical requirements
• Use advanced design techniques to solve unique design challenges, ensuring solutions align with brand guidelines and the campaign's messaging
• Create adaptable designs that can be seamlessly used across multiple platforms (e.g., website, social media, print, email etc) while ensuring consistency in the visual language
• Work with web and digital teams to ensure design assets are optimised for responsive design and usability across devices (desktop, tablet, mobile etc)
• Design and animate dynamic motion graphics for digital campaigns, social media, video ads, experiential events
• Collaborate with video production teams to integrate animated graphics, transitions and effects into video content
• Incorporate interactive design elements into digital experiences (e.g., websites, apps) that engage users and support business objectives
• Review and refine designs to ensure that they meet high-quality standards, both visually and technically (e.g., resolution, file size, compatibility
• Troubleshoot and resolve complex design issues related to file formats, resolutions or inconsistencies in design execution
• Ensure that all assets are properly prepared for delivery, ensuring compatibility across different media formats and platforms
• Present advanced design concepts to internal stakeholders, offering clear rationale for design decisions and incorporating feedback as necessary
• Work with cross-functional teams (e.g., marketing, product etc) to gather feedback on design concepts and refine based on client or business needs
• Stay up to date with the latest design trends, tools, and technologies, integrating them into design work to maintain a cutting-edge approach
• Conduct research into competitor design strategies and industry innovations to inform the development of new creative concepts
• Explore new techniques in interactive design, motion graphics and user experience design, ensuring the brand stays innovative and relevant
• Maintain an organised digital asset library, ensuring that design files, assets and documents are easily accessible for the team and cross-functional stakeholders
• Follow proper file naming conventions, version control, and asset organisation practices to ensure a smooth workflow

Job Requirements

Qualifications

• 3-Year Diploma / Degree in Graphic Design, Visual Arts, or related field
• Presentation of an artistic portfolio 

Experience

• 6-8 years’ experience in graphic design

Skills

• Conceptualising
• Deciding
• Collecting information
• Developing stakeholder relationships
• Assuring Quality
• Applying expertise and technology
• Collaborating
• Creating & Improving
• Innovating
• Emotional resilience
• SI Company Information & Processes
• Advanced skills in Adobe CS; Office for Mac; Photoshop; Indesign; Illustrator, Keynote
• Computer literacy – MS Office
• Proficient verbal and written communication skills
• Advanced Graphic Design tools/systems
• Digital acumen
• Writing and drawing
• Project management
• Extensive knowledge of Photography, Typography, Design and layout.
• Dynamic presentation skills
• Embrace and understand diversity

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Job Purpose

• The Social Media & Community Agent is responsible for Sunbet’s social media presence by providing timely, accurate and empathetic responses to customer queries and complaints, while actively engaging the community through culturally relevant, creative, and on-brand social interactions.
• This role ensures that the brand feels approachable, entertaining, and trustworthy, helping to grow and maintain a positive online community across all platforms.

Job Scope

• Respond to customer queries and complaints across various social media platforms; X/Twitter; Facebook; Instagram; YouTube; HelloPeter etc
• Deliver responses that are accurate, empathetic, and aligned with brand and regulatory guidelines
• Log, track, and escalate issues according to internal processes and SLAs
• Follow up on escalated matters to ensure timely resolution
• Maintain consistent service standards across supported regions (Botswana & Namibia)
• Actively participate in social conversations to reflect Sunbet’s fun and challenger brand voice
• Create reactive social content in response to live sports, trending topics, and cultural moments
• Identify opportunities to engage the community in real-time conversations
• Build authentic relationships with customers, fans, and influencers through ongoing interaction
• Encourage positive interaction and participation within Sunbet’s social channels
• Support online reputation management by responding thoughtfully and promptly to public posts
• Help turn customers into fans through friendly and consistent engagement
• Monitor social media platforms for trends, memes, and relevant cultural moments
• Assist in sourcing content and updates from internal teams for social media posts
• Support the publishing of posts as needed, ensuring alignment with brand guidelines
• Ensure all public responses meet quality, accuracy, and compliance standards
• Track performance metrics and share observations with supervisors to support continuous improvement
• Contribute insights from customer interactions to inform team discussions and campaigns

Job Requirements

Qualifications

• 3-Year Degree in Marketing, Communications , Public Relations or related field

Experience

• Minimum of 2-3 years’ social media experience
• Experience in administering social listening and tracking systems
• Previous experience using social media, ORM and social reporting
• Experience within the sports, entertainment, or betting industry is advantageous

Skills

• Problem solving
• Analysing
• Innovating and Creating Solutions
• Integrating (Connecting, Collaborating; Managing Conflict)
• Organising and Implementing 
• Exceptional relationship-building
• Emotional Maturity
• Customer Focus
• Adaptability
• Strong verbal and written communication skills
• Indepth knowledge of social media platforms,  social media management tools and social media best practices
• Online Reputation Management
• Advanced proficiency in MS-Office Suite (Word, Excel, PowerPoint, Outlook, Adobe)
• Copywriting
• Social reporting
• Digital acumen
• Proficiency in the use of Google Analytics
• Content Publishing & Scheduling
• Community Monitoring & Social Listening