Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
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The Senior Manager, Business Enablement, provides specialist expertise in the development and implementation of business planning and service delivery strategies. This role focuses on driving business improvement initiatives, optimizing processes, and delivering well-researched insights to guide organizational decision-making. The position also involves managing stakeholder relationships, ensuring alignment between business objectives and operational execution, and leading projects from concept to implementation.
Job Description
Key Responsibilities:
Strategic Business Support:
Offer expert advice and support in managing and delivering strategic business initiatives.
Identify and implement business improvements and efficiencies through market research, competitor analysis, and customer insights.
Develop business cases and oversee post-implementation tracking of financial and non-financial outcomes.
Process Improvement and Innovation:
Analyze and assess business processes to identify opportunities for automation and optimization.
Act as a subject matter expert (SME) to drive continuous process improvements aligned with customer experience goals.
Collaborate with card issuing, customer experience, and channel teams to execute initiatives effectively.
Project and Change Management:
Lead projects from conceptualization to implementation, ensuring alignment with business priorities.
Oversee the delivery of change programs in accordance with the organization’s change management framework.
Monitor and report on the progress and success of initiatives, ensuring accountability and delivery of desired outcomes.
Stakeholder Engagement:
Manage relationships with internal and external stakeholders to align objectives and expectations.
Partner with business and product leaders to ensure seamless commercialization, packaging, and execution of products and services.
Work with external suppliers to deliver enhanced customer and business value.
Education
Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)
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