Senior Manager Cluster at SITA SOC (Ltd)

Purpose of the job

• To ensure the development, execution and continuous refinement of multi-channel customer relationship management through the development of cluster specific programmes, road maps and strategies focused on the loyalty and retention of SITAs customers within the cluster and achieving increased levels of customer satisfactionand ultimately revenue and profitability.

Key Responsibility Area

• Manage and drive portfolio of customers in the assigned cluster to determine and assess existing customers’ needs with the desired ICT requirements profile per cluster customer to provide effective solution approach to deliver within existing contractual constraints, policies and SITA commercial service catalogue.
• In collaboration with service owners, including senior management and key stakeholders, oversee the implementation of targeted digital products and solutions for each cluster customer.
• Build, manage and maintain strategic relationships with Government Departments including delivery partners (i.e. SITA service owners) to continuously sustain the SITA business.
• Perform analysis on cluster needs and requirements in collaboration with Business Development team and other internal and external key stakeholders.
• Perform SLA management, monitoring and review.
• Keep CRMs abreast of the latest industry developments and appropriate technologies for knowledge management to ensure innovation and improved productivity.
• Financial and business management; and Human Capital Management.

Qualifications and Experience

• Minimum: Bachelor’s degree in information technology or computer science OR bachelor’s degree in commerce or marketing or business administration or economics / B.Tech (NQF 7).
• Registration with a Professional Body: SITA to identify and invest in Sales Certifications.
• Experience: 8 years professional experience in the engagement management/ relationship management and or project management at a senior management level of managing IT business inclusive of an experience as Manager in a corporate/public sector organisation. At least 4 years’ experience in the industry or working in a leadership role  in a similar industry with proven technical skills to develop ICT solutions.

Technical Competencies Description

• Customer service management; Government Information Management; Business Development; Information Technology management; ICT solutions and services; Project Management methodology; Enterprise Project Management; Project Management Lifecycle; Knowledge of IT, Government ICT procurement processes, PFMA, SITA Act and Regulations; Basic understanding of Contracts, Strategic Planning and ITIL knowledge; Strategic Selling.

Deadline:26th February,2026