Job Opportunities at SITA SOC (Ltd)

Purpose of the job

• Play a key role in driving innovation across SITA and government by implementing the Innovation Framework, sourcing and evaluating ideas, fostering collaboration, and leading POCs, pilots, and prototypes.

Key Responsibility Areas

• Execution of Strategic Innovation/s.
• Idea Sourcing and Scouting.
• Collaborating and Networking.
• Project Management.
• Product Development.

Qualifications and Experience

• Minimum: 3 Year National Diploma/Degree in ICT related field (Computer Science, information systems, technology and Engineering or equivalent). At Least NQF level 6. Postgraduate qualification will be advantageous (Master's Business Administration, Innovation Management or related field)
• Certification: Project Management/ITIL/TOGAF/Cloud Certification/Design Thinking
• Experience: A minimum of 5–6 years’ experience in:
• Innovation strategy and execution
• Public sector or ICT-related innovation projects
• Managing cross-functional teams and external partnerships
• Leading product development cycles (POCs, pilots, prototypes)
• Strong understanding of emerging technologies and their potential applications
• Managing Tech Labs
• Experience in working with diverse stakeholders e.g SMMEs, startups

Technical Competencies Description

• Open Innovation Frameworks.Public Sector Digital Transformation.Emerging Technologies (AI, cloud, cybersecurity).
• Intellectual Property Management.Stakeholder Engagement and Ecosystem Development.Monitoring and Evaluation of Innovation Outputs.

Deadline:26th February,2026

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Purpose of the job

• To ensure the development, execution and continuous refinement of multi-channel customer relationship management through the development of cluster specific programmes, road maps and strategies focused on the loyalty and retention of SITAs customers within the cluster and achieving increased levels of customer satisfactionand ultimately revenue and profitability.

Key Responsibility Area

• Manage and drive portfolio of customers in the assigned cluster to determine and assess existing customers’ needs with the desired ICT requirements profile per cluster customer to provide effective solution approach to deliver within existing contractual constraints, policies and SITA commercial service catalogue.
• In collaboration with service owners, including senior management and key stakeholders, oversee the implementation of targeted digital products and solutions for each cluster customer.
• Build, manage and maintain strategic relationships with Government Departments including delivery partners (i.e. SITA service owners) to continuously sustain the SITA business.
• Perform analysis on cluster needs and requirements in collaboration with Business Development team and other internal and external key stakeholders.
• Perform SLA management, monitoring and review.
• Keep CRMs abreast of the latest industry developments and appropriate technologies for knowledge management to ensure innovation and improved productivity.
• Financial and business management; and Human Capital Management.

Qualifications and Experience

• Minimum: Bachelor’s degree in information technology or computer science OR bachelor’s degree in commerce or marketing or business administration or economics / B.Tech (NQF 7).
• Registration with a Professional Body: SITA to identify and invest in Sales Certifications.
• Experience: 8 years professional experience in the engagement management/ relationship management and or project management at a senior management level of managing IT business inclusive of an experience as Manager in a corporate/public sector organisation. At least 4 years’ experience in the industry or working in a leadership role  in a similar industry with proven technical skills to develop ICT solutions.

Technical Competencies Description

• Customer service management; Government Information Management; Business Development; Information Technology management; ICT solutions and services; Project Management methodology; Enterprise Project Management; Project Management Lifecycle; Knowledge of IT, Government ICT procurement processes, PFMA, SITA Act and Regulations; Basic understanding of Contracts, Strategic Planning and ITIL knowledge; Strategic Selling.

Deadline:26th February,2026

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Purpose of the job

• The incumbent will be solely responsible for overseeing SITAs cloud computing strategy and the Government Private Cloud Ecosystem (GPCE) managed by SITA. Primarily this includes inter alia: Cloud adoption plans, cloud solution designs, cloud transitioning, cloud monitoring, capacity management and planning. Oversight of all aspects within the cloud enterprise architecture and deployment in cloud environments - including public cloud, private cloud and hybrid cloud. Manage and successfully execute the technology solution, transition and migration strategy onto the various cloud variants within the cloud ecosystem by engaging with technical teams, technical managers, clients, account managers and professional service consultants. The role is responsible for the entirety of cloud computing initiatives within an organization and for directing and strategizing the architectural aspects of the cloud variants across all aspects of IT and the business.

Key Responsibility Areas

• Strategic Direction: Developing and implementing strategies and roadmaps (from an Architecture perspective)
• Management: Lead and manage resource/s (i.e. budget/finances, contracts, processes, asset/equipment and direct reports) within the environment in order to ensure the efficient operation and that all the resources are utilised optimally. This must be done in accordance with SITA Policy Framework
• Governance: Development, maintenance, implementation, evaluation, oversight, quality control and quality assurance of Architectural and Governance processes and mechanisms and monitor the adherence thereto so as to deliver quality products in a controlled environment
• Architecture: Lead, manage and execute Cloud Architecture programmes / projects to develop, maintain and govern enterprise architecture across and enterprise and or spanning multiple enterprises so as to meet service delivery commitments
• Architecture Programmes/Projects: Lead, manage and execute Cloud Architecture programmes / projects to develop, maintain and govern enterprise architecture across and enterprise and or spanning multiple enterprises to meet service delivery commitments
• Develop and execute stakeholder relationship management plans to enable effective management and improvement of stakeholder relationships
• Ensure that resources (including self) are kept abreast of the latest industry developments and ensure that appropriate technologies are used for knowledge management to ensure that innovation and improved productivity.

Qualifications and Experience

• Minimum: Bachelor’s degree in computer science/ 3-year National Diploma Information (NQF Level 6) Technology PLUS relevant Professional certification such as ITIL/TOGAF, AWS CCNE, Huawei Cloud, Cloud Platform and Infrastructure.

Certification: IT/IP/System/Cloud Security/Cloud Network certification will be an advantage.

• Experience: 8+ years’ experience in IT field, including IT Governance, IT planning, systems development, integration, implementation and maintenance/enhancements of integrated solutions across multiple hardware and software platforms with leadership, general management, operational responsibility in a large corporate/public sector organisation, including: A minimum of 5 – 8 years working experience in: Strategy development (Cloud domain preferred); Reference Architecture development (Cloud domain preferred); Bid Specification development; SLA, OLA and Contract Management; Executive and/or Client Consultancy and Advisory Services (Cloud domain preferred); Cloud services design, architecture and implementation; Large rejuvenation programs; (Design, planning and modernization of legacy applications; and Design, planning and modernization of hosting infrastructure. Design and implementation of private and hybrid clouds; Business architecture and processes; Converting business requirements into cloud solutions and designs; Business Continuity and Disaster Recover Plans and design; and Deep technical experience in one or more of the following areas: Software design and/or development of Systems Operations / Management; Database architecture and/or Virtualization; Big data; Digital transformation; IP Networking; Storage; and IT Security.

Technical Competencies Description

• A deep understanding of: Cloud services including Software as Service (SaaS), Platform as Service (PaaS), and Infrastructure as a Service (IaaS); Cloud deployment models; Cloud technologies, business drivers, and emerging computing trends; Technology Architecture, Application Architecture and Data Centre Network Architecture; AGILE development, SCRUM and Application Lifecycle Management (ALM) with one or more of the following programming languages: Natural Adabas, Oracle, .NET, C++, Java, PHP, etc. Hyper scale data centre architecture and server architectures including OCP storage technologies and software defined infrastructure models; and Expertise on at least three of the following five cloud stack elements: Hardware /Software Defined Infrastructure, Data Storage, Data / Application Platform, Security, Data; Data Centre Facilities; Business processes and interventions to build, consolidate and optimize cloud operations; Transform legacy environments into highly available cloud platforms; Fluent in the ITIL/ITSM framework, agile methodologies and DevOps practices; and Knowledgeable about the most relevant industry players, offers and dynamics; infrastructure, professional services and IaaS, cloud economics; TCO and commercial models, their cost structures and value drivers; make/buy analysis. Excellent written and verbal communication skills to articulate complex concepts to a broad range of technical and business audiences, including technical and business executives; Strong internal and external stakeholder management skills; Ability to work in a medium-to-large enterprise with complex systems and interdependencies including integration and optimization of hybrid-IT environments (cloud and on-premise); and Ability to guide and control multi-faceted large-scale programs such as migrations of COTS and custom-built applications from an onpremise data centre to IaaS cloud providers (AWS, Google, Azure, etc.).
• Technical Competencies: Database Administration; and Database Management.
• Leadership Competencies: Collaboration; Communicating and Influencing; Honesty, Integrity and Fairness; Innovation; Planning and Organising; Creative Problem Solving; Responding to Change and Pressure; and Strategic Thinking.

Deadline:26th February,2026

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Purpose of the job

• To manage and provide technical support, installation, customisation, configuration, administration and maintenance of various system software products as well as ensure a secure and stable environment for the user of Large Enterprise class.

Key Responsibility Areas

• To manage and prepare infrastructure for implantation and deployment.
• To manage, administrate and maintain system software and hardware.
• To provide user support.
• To report and communicate.

Qualifications and Experience

• Minimum: 3-year Higher National Diploma in IT / Degree in Computer Science/ NQF level 6 or a verified / certified alternative equivalent NQF Level 6 with the equivalent credits of a National Qualification + specialized or management certificate of competence.
• Experience: 6 - 7 years Linux system and Hyper Converged Infrastructure experience with management responsibility on relevant Large Enterprise class server in a large corporate or public sector. Experience in the implementation of ICT solutions specifically within the relevant Large Enterprise class server environment.

Technical Competencies Description

• Extensive knowledge of Large Enterprise software knowledge such as VMware software, Oracle Linux 9, troubleshooting, asset management and inventory. General server support knowledge including hardware, software, and networking concepts. Knowledge of ITIL concepts including Service Management and Service Delivery. Knowledge of TCP/IP protocol, routing concepts, and troubleshooting. An advanced knowledge of network management software, concepts, and troubleshooting techniques.

Deadline:27th February,2026

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Purpose of the job

• To lead the design, implementation, debugging, documentation, release and maintenance of software-based solutions, write code and enhance software/systems in accordance with ICT standards and the enterprise architecture for Government in an Adabas & Natural development environment.

Key Responsibility Area

• Perform software systems coding assignments.
• Supervision of the Software development team.
• Provide maintenance and enhancement support of the existing systems.
• Implementation, debugging, documentation and release of the software solutions.
• Lead the design and development of new features for the software systems, and improvement of the existing ones.

Qualifications and Experience

• Minimum: Grade 12 (Matric) or equivalent
• Preferred Qualification: 3-year National Higher Diploma/ Bachelor's degree in ICT (Computer Science, Information Systems, Technology and Engineering) or related field or Natural/Adabas training certificate
• Experience: 6 - 7 years’ experience with full software development lifecycle (SLDC), of which a minimum of 5 years must be actively using Natural Adabas in a development and/or maintenance role within a large corporate/public sector organisation. The experience must include solution analysis, design, development, implementation and maintenance of systems as well as the management and planning of deliverables and communication to clients.

Technical Competencies Description

• Solid understanding of computer science including algorithms, data structures, operating systems and databases. ICT Governance and Compliance Governance e.g. Cobit and ITIL Strong knowledge to design test plans according to the software requirements specification. Broad and extensive knowledge of the software development process and its technologies. Extensive knowledge of design techniques, tools, and principles involved in the production of software requirements specifications, models and designs. Strong knowledge of user interfaces. Strong knowledgeof solution Integration strategies and tools. Strong knowledge source control and version control tools like PAC. Working knowledge of virtualisation and containerisation (Docker, Kubernetes) Working knowledge of DevOps ( Continuous Integration, Continuous Delivery, Continuous Testing, Continuous Monitoring Infrastructure as Code, Config Management) Working knowledge of Agile Methodologies (Feature-Driven Development, Test-Driven Development, Scrum, Extreme Programming). Extensive background in coding, knowledge of software testing techniques and tools, knowledge of software team leadership, IT Quality Management e.g. ISO9001 and CMMI IT Security ICT Standards COTS (Commercial of the Shelf) Products OSS (Open Source Software) Products IT Strategies and Architectures Strong knowledge of data integration tools Execution of Architecture methods and practices e.g. TOGAF and GWEA

Deadline: 27th February,2026

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Purpose of the job

• Manage the provisioning of End User Computing Services, planning, coordinating, monitoring and controlling of all support services, systems, servers and other LAN infrastructure related services. Manage the End User Computing Services the maintenance, support services relating to all LAN Infrastructure Services Manage the availability of the services according to prescribed procedures, policies, standards and SLA’s. Manage the design, planning, acquisition, implementation, maintenance and Support relating to the all LAN Infrastructure Services. Manage the resolution of hardware and software service requests, incidents and problem resolutions within the LAN infrastructure environment.

Key Responsibility Areas

• Manage the provision of desktop support services.
• Facilitate the implementation of Desktop management Operational plan, processes, policies and standards.
• The design, implementation, customization and maintenance of the Remote Software deployment strategy.
• Incident Management.
• Coordinate all installations and fixes for desktop computers, printers, telephones, software, peripherals, etc. for Departments.
• Management of the Desktop Management Team.

Qualifications and Experience

• Minimum: Degree/ National Diploma in IT or Computer Science or IT related fields (NQF level 6)
• Certification: N+ and international examination passed A+ and international examination passed CCNA/MSCE.
• Experience: 5 – 6 years’ experience in the End User Computing and related LAN Infrastructure services. 3 years’ experience as a Senior Specialist, Senior Specialist EUC Support Engineer, Consultant Network Engineer, Management in a corporate or public sector organization. Experience in working within the ITIL Framework for Incident, Problem, Change, or Service Request Management. Experience in the design, planning, implementation of ICT solutions and services.

Deadline: 27th February,2026

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Purpose of the job

• To research, design, install, test and maintain and enhance software systems write and coding of individual programmes in accordance with ICT standards and the enterprise architecture for Government.

Key Responsibility Areas

• Develop/ Design software or customize software for client use with the aim of optimizing operational efficiency using SITAs software development stack/ development framework;
• Coordinate software system installation and monitor equipment functioning to ensure specifications are met;
• Produce detailed specifications and writing the programme codes;
• Maintain the integrated IT software components systems once they are up and running; and
• Develop integrated technical service specifications for single or multiple software components to clearly set direction for procuring or building software components.

Qualifications and Experience

• Minimum: 3 years Diploma / Degree in ICT (Computer Science, Information Systems, Technology and Engineering) or related field.
• Experience: 3 - 5 years’ experience with full software development lifecycle (SLDC), within systems development, implementation and maintenance / enhancements of solutions in the corporate sector organisation.

Technical Competencies Description

• Understanding of computer science including algorithms, data structures, operating systems and databases. Understanding of the user requirement process. Understand various tools and techniques in identifying functional requirements of software. Knowledge of Governance e.g. Cobit and ITIL Knowledge of the software development process and its technologies Knowledge to design and develop test plans and software simulator to facilitate different levels of testing. Knowledge to report the results of different levels of testing report, the discrepancies between the software and its related documents. Knowledge of design techniques, tools and principles involved in production of precision technical plans, blueprints, drawings and models. Understand the requirements for verification and validation of design documentations, verify and validate different levels of software/system design. Development methodologies (e.g. RUP, OpenUp, Agile), SDLC COTS (Commercial of the Shelf) Products Security (Software and Technologies). Software Development Fundamentals. Software Requirements. Comprehensive knowledge of software testing techniques and tools, Comprehensive knowledge and experience in Java programming language, and one or more of the following programming languages: HTML, JavaScript, C-Sharp, Python, PHP, Net etc. Comprehensive knowledge and experience with one or more of the major database systems, MySQL, MsSQL, Oracle, Mongo, etc Comprehensive Team-working experience.

Deadline: 27th February,2026

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Purpose of the job

• To conduct automated and manual tests to ensure the software created by developers is fit for purpose and any bugs or issues are removed within a product before deployment.

Key Responsibility Areas

• Review software requirements and prepare test scenarios according to project plans and architectural governance mechanisms to ensure overall compliance and improved service delivery
• Execute all levels of testing (System, Integration, and Regression)
• Prepare reports on all aspects related to the software testing carried out and report to the design team
• Stay abreast of the latest industry developments and ensure that appropriate technologies are used for knowledge management so as to ensure innovation and improved productivity.

Qualifications and Experience

• Required Qualification: 1 - 2-year National Certificate in a relevant discipline / NQF level 5.
• Experience: 1 – 2 years testing experience applicable to the specified discipline including application of system testing techniques, interpretation of solution design architectures, walkthroughs and inspections, functional and nonfunctional test automation concepts and manual software system testing.

Technical Competencies Description

• Knowledge of: Software development Life Cycle; Security (Software and Technologies); Portal (HTML, CSS, JAVA scripting, Portlets with various integrations); Interfacing and Integration (Middleware Technologies); Development methodologies (RUP, OpenUp, Agile), SDLC (ISO\IEC12207)) Quality (ISO9001); Entity Relationship Diagrams; Governance Processes and Standards (COBIT, ITIL, UML); System testing (ISEB, ISTQB, IEEE829).

Personal Attributes/ Behaviours:

• Agility, Collaboration, Customer Centricity, Integrity, Innovation and Empathy.

Deadline: 27th February,2026

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Purpose of the job

• To test all applications for quality assurance before an application moves into a production environment.

Key Responsibility Areas

• Ensure effective and efficient service delivery in accordance with SITA Policy framework.
• Adhere to Architectural and Governance mechanisms for the system testing section to improve quality of services and deliverables
• Deliver system testing according to project plans and architectural and governance mechanisms to ensure overall compliance and improved service delivery
• Create workpackages for designing and developing system testing components taking into consideration SITAs software development stack ICT standards and enterprise architecture for Government
• Develop system testing components using SITA Test Methods and System testing Techniques using SITA approved System testing Tools
• Maintain system testing components using SITA Test Methods and System testing Techniques using SITA approved System testing
• Execute comprehensive performance, system and automated test activities in accordance with SITA Test Methods and System testing Techniques using SITA approved System testing Tools; and
• Ensure that resources (including self) are kept abreast of the latest industry developments and ensure that appropriate technologies are used for knowledge management to ensure innovation and improved productivity.

Qualifications and Experience

• Required Qualification: 3-year National Diploma / Degree in an ICT related field (Computer Science, Information Systems, Technology and Engineering) or a verified / certified alternative equivalent @ NQF Level 6.
• Certification: ITQSB, ITIL, COBIT, TOGAF Certification is advantageous.
• Experience: 3-4 years’ experience in the ICT field, including IT Governance, IT Planning, systems development / procurement, implementation and maintenance / enhancements of integrated solutions across multiple hardware and software platforms with leadership, management, operational responsibility in a large corporate/public sector organisation. 3-4 years' experience in the system testing profession including application of system testing techniques, interpretation of solution design architectures, walkthroughs and inspections, functional and non functional test automation concepts and manual software system testing.

Technical Competencies Description

• Expertise on: KING III and Company Act Object Orientation Agile and Waterfall Methodologies Model Driven Architectures Distributed Architectures/Service Orientated Architectures Solution Architecture and Database Design COTS acquisition and implementation FOSS Products Financial management Fraud Awareness Knowledge of: Corporate Governance ICT Governance and Compliance Development Methodologies Programming Languages Implementation Methodologies IT Quality Management Business Process Management General Business Management General Human Resource Management General Financial Management General ICT Procurement IT Security ICT Standards Legislative environment and IT Legislation Integration Methodologies COTS (Commercial of the Shelf) Products OSS (Open Source Software) Products IT Strategies and Architectures Project Management Data Management Application Maintenance and Support User Support and Training Application System testing Hosting and Converged Communication Skills: Security (Software and Technologies) Portal (HTML, CSS, JAVA scripting, Portlets with various integrations) Interfacing and Integration (Middleware Technologies) Development methodologies (RUP, OpenUp, Agile), SDLC (ISOIEC12207)) Quality (ISO9001, CMMI) Entity Relationship Diagrams Governance Processes and Standards (COBIT, ITIL, UML) System testing (ISEB, ISTQB, IEEE829) Customer Relationship Management Political astuteness Business Acumen Negotiation Personal Attributes/ Behaviours:Agility, Collaboration, Customer Centricity, Integrity, Innovation and Empathy

Deadline: 27th February,2026

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Purpose of Job:

• To lead, manage, and govern the Big Data, Analytics, and Artificial Intelligence Programme within the Application Development and Maintenance Division, ensuring the effective delivery of integrated data governance, analytics, AI and machine learning solutions, and enterprise reporting. The role enables data-driven decision-making, regulatory compliance, and the development of smart, data-enabled communities, aligned with organisational strategy, publicsector mandates, and approved programme and governance frameworks.

Key Performance Areas:

• Initiate, plan, and govern the Big Data, Analytics, Artificial Intelligence, and Machine Learning Programme in accordance with approved programme and project management methodologies.
• Direct and manage programme execution to ensure the successful delivery of all subsidiary data governance, analytics, AI, machine learning, and smart community initiatives.
• Oversee the implementation and operationalisation of enterprise data governance and AI governance frameworks, including data ownership, stewardship, quality, standards, ethics, model lifecycle management, and responsible AI practices.
• Ensure compliance with applicable legislation, policies, and standards, including POPIA, data security and privacy requirements, AI-related ethical guidelines, and public-sector governance frameworks.
• Coordinate and manage programme interdependencies across business units, ICT teams, data and enterprise architecture, information security, innovation units, and external partners.
• Plan, allocate, and optimise financial, human, and technical resources, including data platforms, analytics tools, AI/ML capabilities, and smart community technologies.
• Consolidate, monitor, and control programme performance to ensure delivery within approved scope, budget, timelines, quality standards, and measurable data-driven outcomes.
• Provide strategic leadership and value realisation oversight by translating organisational priorities into a coherent data, analytics, and AI programme roadmap.
• Manage integrated change control, configuration management, and risk management across the programme, including risks related to data quality, AI models, and emerging technologies
• Oversee programme risk management, document and records management, ISO compliance, internal audit reporting, and ERP-related transactions.
• Prepare and present programme reports, dashboards, and assurance documentation to executive and governance forums.

Qualifications and Experience:

• Minimum: 3-Year National Diploma or Degree in a relevant discipline at a minimum of NQF Level 6. Relevant  disciplines include Information Systems, Information Technology, Data Management, Business Management, or related fields.
• Certification: Data governance, data management, Artificial Intelligence, Machine Learning or data analytics- related certifications (advantageous)
• Experience: A minimum of 8–10 years’ working experience in complex related project or programme Management environments. Demonstrated experience managing data governance, analytics, or data- enabled programmes within large organisations.
• At least 4 years in a leadership role managing complex programmes or portfolios.
• At least 4 years’ experience in a public and/or private sector ICT environment.
• Experience in governance-related functions, including risk management, internal audit reporting, document and configuration management, and ERP transaction management.

Deadline:3rd March,2026

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Purpose of the job

• The Consultant Infrastructure Implementation Management is a senior role within End User Computing ensuring delivery on various service components within EUC such as Security Services, Backup Services, Service Management Services, Switch & Cabling Services and Infrastructure Implementation Services. Management of technical architecture design and solution team to ensure LAN design and solution implementation are successfully delivered and maintained. To maintain and gradually improve business aligned IT service quality through technical expertise in the evaluation, design, build and delivery of complex LAN Infrastructure solutions including LAN security architecture and solutions. Ensuring a high availability and delivery of the various services according to service level metrics. Management and execution of various Service Level Agreements and delivery of the various projects according to charters and plans.

Key Responsibility Area

• Manage the execution of EUC Infrastructure Implementation strategy and ensure consistent implementation of the Infrastructure Implementation operational plan, new IT solutions requests, standards, policies and processes across SITA.
• Implementation of business improvements and develop proposals for new solution.
• Ensure the provisioning of integrated End User Computing Services.
• Manage EUC critical areas for design, solution development.
• Management of project outputs.
• Human Resource Management.

Qualifications and Experience

• Minimum: 3-Year Diploma/Degree in Computer Science, IT or related fields.
• Experience: 6 - 7 years computer technology working experience in the respective field including the following: LAN Security skills ITIL.

Technical Competencies Description

• Organizational Awareness: IT and Government Industry IT Products and Services An in-depth knowledge of: IT
• Services Operational Management System performance IT Service Management/Support service offerings
• Performance Management Contracts and Service Level agreements OPEX Management Stakeholder management A solid understanding of: Knowledge of hardware and software support for client system/solutions Mentoring and Coaching of Engineers/Technicians Management of Server & Storage related technologies Managing through evolving technologies Knowledge of Service Management systems (ASPECT /ARS/ITSM7) or equivalent applications ICT Operational Trends Network Operating Systems Project Management Understanding of Quality assurance standards.

Deadline:3rd March,2026

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Purpose of the job

• The provision of second level support services relating to specific application systems according to service elements as specified in the applicable service level agreements under supervision.

Key Responsibility Areas

• Troubleshoot calls logged on a call logging system on faults reported by clients, using the particular application to ensure the availability of the application.
• Do functional user acceptance/system testing under supervision against the test plan to ensure functionality of the application
• Provide advice or training to users about the application systems functionality with support and supervision to ensure optimal functionality of applications.
• Update relevant user procedure manuals/Online Help and/or equivalent documentation under supervision to ensure accurate information on the application is available to the user
• Provide Information Support to clients and supervisors.

Qualifications and Experience

• Required Qualification: 1 - 2-year National Certificate in an Information Technology / NQF level 5 or accredited specialised courses.
• Experience: 2 - 3 years application support experience.

Technical Competencies Description

• Knows the organisations policy framework, management structures and reporting procedures for all aspects of the programmes environment. Product and Solution Development Solution Testing Government strategies, intergovernmental relations ICT Business Environment and Landscape SDLC, Entity relationship diagrams Has some experience of working on projects and of communicating with users on technical issues. Demonstrates good oral and written communication skills. Has a thorough knowledge of business aspects of the application(s), and of technical aspects of the application system(s) and the hardware and software environment in which they run. Understanding of the business environment Knowledge and understanding of the application system environment Ability to resolve application problems quickly and cost effectively Ability to work under pressure.

Deadline:3rd March,2026

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Purpose of the job

• To help the business implement technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators and partners. (Review, assessment, and development of business processes.

Key Responsibility Areas

• Consults with clients (Govt Departments) management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access. to improve interoperability of government systems and quality of services and deliverables
• Identifies opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes.
• Deliver services according to project plans and architectural and governance mechanisms to ensure overall compliance and improved service delivery
• Create business requirements analysis and design work packages for integrated software components, taking into consideration SITA’s software development stack and doing this in accordance with ICT standards and the enterprise architecture for Government
• Model Target Business Solution Specification in accordance with ICT standards and the enterprise architecture for Government
• Develop Target Business Solution Specification in accordance with ICT standards and the enterprise architecture for Government
• Manage client’s expectations. to ensure that IT solutions meet client needs and Model Business Solution specification in accordance with ICT standards
• Execution of functional testing of software in accordance with SITA Test Executes test cases using SITA approved Testing Tools
• Participate in packaging and releasing of integrated IT software components in accordance with ICT standards and the enterprise architecture for Government.

Qualifications and Experience

• Minimum: 3-year Diploma / Degree in Computer Science, Information Systems or equivalent/NQF level 6 with 360 credits.
• Experience: 3-5 years’ experience in business analysis, business process management and business process engineering/reengineering. Including experience in business modelling. experience in business architecture.

Technical Competencies Description

• Knowledge of: Corporate and ICT Governance. Development, Implementation and Integration Methodologies, including Testing, Packaging and Release. IT Quality Management. knowledge of business operations and systems requirements process. knowledge of IIBA principles and practices. Business Process Management. IT Security and ICT Standards Legislative environment and IT Legislation. COTS (Commercial of the Shelf) Products. OSS (OpenSource Software) Products. Project Management. Application Maintenance and Support. Hosting and Converged Communication. Enterprise architecture framework (TOGAF, Zachman, FEAF, MODAF, GWEA Framework, MIOS).

Technical competencies:

• Business Analysis; and Business Intelligence & Analytics. Interpersonal/behavioural competencies: Attention to Detail; Analytical thinking; Disciplined; Resilience; and Stress Management.

Deadline:3rd March,2026