Consultant: End User Computing Technician at SITA SOC (Ltd)

Purpose of the job

• Manage the provisioning of End User Computing Services, planning, coordinating, monitoring and controlling of all support services, systems, servers and other LAN infrastructure related services. Manage the End User Computing Services the maintenance, support services relating to all LAN Infrastructure Services Manage the availability of the services according to prescribed procedures, policies, standards and SLA’s. Manage the design, planning, acquisition, implementation, maintenance and Support relating to the all LAN Infrastructure Services. Manage the resolution of hardware and software service requests, incidents and problem resolutions within the LAN infrastructure environment.

Key Responsibility Areas

• Manage the provision of desktop support services.
• Facilitate the implementation of Desktop management Operational plan, processes, policies and standards.
• The design, implementation, customization and maintenance of the Remote Software deployment strategy.
• Incident Management.
• Coordinate all installations and fixes for desktop computers, printers, telephones, software, peripherals, etc. for Departments.
• Management of the Desktop Management Team.

Qualifications and Experience

• Minimum: Degree/ National Diploma in IT or Computer Science or IT related fields (NQF level 6)
• Certification: N+ and international examination passed A+ and international examination passed CCNA/MSCE.
• Experience: 5 – 6 years’ experience in the End User Computing and related LAN Infrastructure services. 3 years’ experience as a Senior Specialist, Senior Specialist EUC Support Engineer, Consultant Network Engineer, Management in a corporate or public sector organization. Experience in working within the ITIL Framework for Incident, Problem, Change, or Service Request Management. Experience in the design, planning, implementation of ICT solutions and services.

Deadline: 27th February,2026