Senior Manager - COE Business Operations ICT Center of Excellence at MTN

Mission/ Core purpose of the Job: 

• This position is responsible for driving and overseeing the operational initiatives from the office of the ICT COE Executive that are aimed at achieving efficiencies within the business. The responsibility includes implementation and consolidation of strategic initiatives and projects as well as reporting to ensure synergy between the Executive office and the rest of the MTN SA and Group. 

RESPONSIBILITIES

Key Performance Areas

Key Job Responsibilities

Strategy and Development 

• To oversee the alignment of Group Strategy and COE organisational strategy which includes operating systems, procedures and processes. 
• To integrate and drive synergies on business streams and fostering alignment to and governance requirements among the different divisions. 
• In conjunction with Group, this role will provide inputs into the operation matrices within the business to achieve optimal performance.\
•  To align operational needs of the department to external economic and commercial environment for sustainability.

Business Management

• Ensure  effective operational implementation of the strategy by means of providing direction, structure, frameworks,  models, reporting tools for adoption 
• Define the standards and set targets for operational performance across various activities and identify the parameters for measurement of performance.
• Provide Executive Operational direction for business and operational management across the organisation

Operational Delivery

• Oversee the consolidated business performance reporting for all P&L’s
• Define operational governance framework
• Advise and support the Executive with business operational improvement for digital, enterprise and consumer business positioning.
• To coordinate the integration of technology landscapes across the different business streams.

Budgets

• Develop and manage of divisional budgets in line with business objectives;
• Develop and manage project initiative budgets in line with business objectives; and
• Ensure that the “cost of operations” is reduced, in line with a least cost operating strategy stemming from the business drivers.

Reporting                                                

• Report on a monthly basis to Executive progress made within the division and in accordance with the measurement metrics set by the organisation;
• Highlight to the management significant deviations from defined performance metrics; and
• Report on an adhoc basis on specific projects, as required

Managerial / Supervisory Responsibilities – (where applicable)

• Accountable for the morale, performance, and development of the department’s human capital;
• Align departmental values with MTN brand values;
• Approve work structure process before adoption by the team;
• Coach and mentor direct reports;
• Enforce team members’ compliance to standard working processes and procedures;
• Ensure adequate succession planning and that succession plans that are in place are achieved;
• Ensure assigned team is led motivated, and rewarded to achieve KPA’s;
• Ensure that coaching / mentoring programs and personal development plans are in place for all staff members;
• Ensure effective management of diversity among personnel in the division;
• Identify staff training and development needs and implement necessary actions;
• Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines;
• Possess the authority, presence, and integrity to command respect from colleagues and from external contacts; 
• Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning and goal setting);
• Provide guidance and leadership ensuring future focus and current efficiency;
• Recruit and build a world class information management team;
• Set goals and objectives for direct reports, monitor progress and maintain motivation;
• Set overall direction for the division; and
• Provide an advisory function on governance and best practices in client experience.

Role Dependencies

• MTN corporate policies and procedures

Stakeholders Landscape

Internal Stakeholders: Interaction and Relationship

• All of Exco members
• OPCO EBU Executives
• Governance Forums
• Audit Committee
• Internal Auditors

External Stakeholders: Interaction and Relationship

• External auditors
• External Vendors & Partners 

Discretionary Space (if applicable)

Decision Making Constraints:

• Not applicable

Authorities:

• Approved headcount and budget
• As per delegation of authority
• Authority to ensure alignment to business / divisional strategies
• Balancing cost allocation versus benefits to the business
• Budget approval
• Expenditure, conformance with budgets as per delegation
• Sign off on divisional training plans
• Staff recruitment in line with policy

QUALIFICATIONS

Minimum & Preferred Requirements

Education

• Minimum of 4 year Business Commercial qualification or related 
• MBA or Masters advantageous
• Fluent in English and language of country preferable

Work Experience 

• Minimum 5-8 years Commercial Management Experience
• Minimum 3 years in Telecommunications industry 
• Project Management Experience
• Good understanding of the telecommunication industry   

Any other specifications

• Analytical 
• Reporting
• Project Management & Co-Ordination 
• Governance

Competencies

Knowledge

• Complex and matrix structures
• Consumer Insight best practices and trends
• Decision making processes
• Entrepreneurial approaches
• Financial / Numeracy
• Operational management
• Project management
• Telecommunications industries

Skills

• Analytical
• Conflict management
• Continuous improvement
• Data interpretation
• Dealing with ambiguity
• Dealing with complexity
• Analytical
• Conflict management
• Continuous improvement
• Data interpretation
• Dealing with ambiguity
• Dealing with complexity