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MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Throug...
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Strategic Planning
- Provide input into all long-term plans regarding Technology operations
- Formulate the Technology operations strategies into operational plans and activities for Managed Network Services Operations.
- Assist SM: Regional managers with cascading of the strategy in the respective region
- Align the strategies with the vendors deliverables and SLA
- Develop and implement an effective business continuity plan for the Managed Network Services Operations department
- Develop and ensure implementation of an effective communication strategy
- Translate the strategic intent of Managed Network services in to clear deliverables for the portfolio
- Ensure effective monitoring mechanisms to track the implementation strategy
- Interpret strategic plan and formulate strategic deliverables
Regional Management
- Ultimately responsible and accountable for the allocated regions, to ensure regions are managed effectively and efficiently according to the Head office management structure.
- Provide framework, governance and support to ensure regions are managing optimally to meet the overall technology objectives.
Solutions Delivery
- Ensure seamless operations of all the Managed Network Services functions to reach MTN’s performance level targets, NPS rating and to create a positive customer experience
- Provide framework and guidance for change and configuration management process
- Provide framework and guidance for incident management processes
- Develop and grow long term relationships with key vendors and Regional GM’s
- Develop SLA framework that will govern the Managed Network Services Operations
- Ensure implementation of required frameworks for reporting on network performance, network availability and network incidents
- Contribute to Managed Network Services Operations Masterplan
- Provide Managed network service assistance consistently to internal MTN stakeholders and ensure that network service levels relation to operational assistance are met at the required quality and within the proposed timelines.
- Monitor, control and report all Managed services projects related costs on national level.
Collaboration
- Interlock with MTNSA Technology, Vendor and MTNSA Regions to ensure stability and support to the Managed Network Services.
- Managed Network Services interfacing to Technology and Commercial teams related to network support
- Interfacing and interlock with Technology Operations function who own service desk and 1st line support
Governance and Control
- Strictly follow and ensure team and vendor compliance of relevant policies and procedures
- Ensure effective SLA strategies are in place to support the business and vendor compliance
- Implement proper controls and processes to minimise revenue leakage
- Ensure proper project controls are in place to manage financial and operational risks across the business
- Appropriate implementation of DoA
- Ensure the governance and the fulfilment of managed service deliverables across South Africa by all vendors on a national level.
Vendor Management
- Managing and maintaining relationships with allocated vendor
- Provide framework to ensure vendors meet their contractual obligations, deliver quality products and services on time
- Create communication channels and strategies to ensure the most efficient way to resolve issues and queries to minimize downtime
- Ultimately responsible for vendors meeting and adhere to SLA’s and contractual obligations
- Ensure all required maintenance activities are tracked and performed as per Service Level Agreements and KPIs on a national level including Fault, Configuration, Change, Problem Management, Preventive Maintenance, etc.
Financial Management
- Forecast, plan, develop and review transport network operations budgets in line with MTN SA financial requirements
- Ensure transport network operations budgets are optimised
- Manage transport network operations expenditure in line with agreed budgets
- Identify and eliminate non-contributory expenditure
- Manage budgeting and preparing of tenders
People Leadership and Organisational Capability Building
- Lead, develop and coach the Managed Network Services Operations team
- Act as an ambassador and role model for the Technology team by living the brand values and vital behaviors
- Make environment the best place to work
- Improve the employee engagement through the GCA/sentimeter
- Ensure the attraction, development and retention of Planning and Engineering talent
- Build a professional and differentiated Planning and Engineering team
- Ensure a culture of continuous evaluation and improvement
- Drive a culture of high performance, accountability and consequence management
QUALIFICATIONS
Education
- 4-year tertiary degree in Engineering or related field of study
- MBA or Masters advantageous
Experience
- Minimum 10 years’ telecoms experience including:
- Senior Management level track record of 5 years or more
- 5-7 years experience in supporting Technology Infrastructure and clients’ networks and network assurance
- Dealing with vendors/3rd party contractors
- Project management
- Experience working in a global/multinational enterprise
- Worked across diverse cultures and geographies
Skills
- Project and Programme management
- Products and services
- Presentation skills
- Communication
- Negotiation
- Leadership
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Strategic Input
- Provide input into the Technology Operations department
- Develop the operational strategy to ensure vendor/suppliers contracts are efficiently manage
Solutions delivery
- Track the fulfilment of MNS/Tower vendors contractual commitments and deliverables
- Discuss any Commercial impact change request
- Resolve escalated contractual issues
- Recommend any changes to be made in the operational agreement
- Evaluate the appropriateness of the SLAs and KPI’s
- Evaluate the risk impacts, based on the monthly Risk Report produced by MSP Risk Management Team
- Manage all accounting operations including Billing, A/R, A/P, GL and Counsel, Cost Accounting, Inventory Accounting Coordinate and direct the preparation of the budget and financial forecasts and report variances
- Prepare and publish timely monthly financial statements and report vs budget.
- Research technical accounting issues for compliance
- Support month-end and year-end close process
- Ensure quality control over financial transactions and financial reporting
- Develop and document business processes and accounting policies to maintain and strengthen internal controls
- Additional controller duties as necessary
- Report on departmental contract renewals, expiry and performance through relevant reporting
Operational Delivery
- Ensure appropriate resources are in place to manage these areas and aspects of MNS financials.
- Ensure the Technology Operations department provides expert input and feedback to support projects relating to financial efficiencies (e.g. Ignite)
- Identify new opportunities for operational efficiency and eliminate processes or activities that are not adding value
- Ensure co-design of all processes relating to financial controls and contract adherences.
- Ensure administration of all areas of responsibility including stock
- Ensure vendor acceptance documents and proper invoicing.
- Manage the budgets.
- Communicate problems and any issues relating to contracts or financial reporting.
- Ensure vendors are meeting their SLA with MTN
- Ensure any penalties relating to contracts are monitored and reported
- Attending required governance meetings and activities
- Keep a contracts register and update register as required
Governance and Control
- Strictly follow and ensure team and vendor compliance of relevant policies and procedures
- Ensure effective SLA strategies are in place to support the business and vendor compliance
- Implement proper controls and processes to minimise revenue leakage
- Ensure proper project controls are in place to manage financial and operational risks across the business
- Appropriate implementation of DoA
- Ensure the governance and the fulfilment of managed service deliverables across South Africa by all vendors on a national level.
Communication and co-ordination
- Develop and continually improve effective monitoring of financial reporting and best practices.
- Provide guidance to the Technology Operations to ensure efficient financial and contractual.
- Assist and coordinate with financial and contracts departments.
- Provide smooth workflow between departments by ensuring deadlines are met.
- Use financial ability to advise and provide input when required
- Manage interfaces within Technology Business and the 3rd party contractors/vendors
- Develop and produce month OPEX reports for the TEchnology Operations Department with the required analysis and action to be taken in ensuring effective cost controls and management
Financial Management
- Forecast, plan, develop and review transport network operations budgets in line with MTN SA financial requirements
- Ensure transport network operations budgets are optimised
- Manage transport network operations expenditure in line with agreed budgets
- Identify and eliminate non-contributory expenditure
- Manage budgeting and preparing of tenders
People Leadership and Organisational Capability Building
- Lead, develop and coach the Managed Network Services Operations team
- Act as an ambassador and role model for the Technology team by living the brand values and vital behaviors
- Make environment the best place to work
- Improve the employee engagement through the GCA/sentimeter
- Ensure the attraction, development and retention of Planning and Engineering talent
- Build a professional and differentiated Planning and Engineering team
- Ensure a culture of continuous evaluation and improvement
- Drive a culture of high performance, accountability and consequence management
QUALIFICATIONS
Education
- 4-year tertiary degree in Engineering or related field of study
- MBA or Masters advantageous
Experience
- inimum 10 years’ telecoms experience including:
- Senior Management level track record of 5 years or more
- 5-7 years experience in supporting Technology Infrastructure and clients’ networks and network assurance
- Dealing with vendors/3rd party contractors
- Project management
- Experience working in a global/multinational enterprise
- Worked across diverse cultures and geographies
Skills
- Project and Programme management
- Products and services
- Presentation skills
- Communication
- Negotiation
- Leaderships
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Strategic Input
- Provide input into the Technology Operations department
- Develop the operational plan for the implementation,/maintenance/operations of all civil, generators and security components for sites and self build transmission
- Ensure to be kept abreast on best practices for civil, generator and security implementations on active and passive components
- Drive the implementation of best practices to ensure the network is performing optimally.
Solutions delivery
- Drive the implementation/maintenance/operation of civil, generators and security into the network within the appropriate timeframe meeting business requirements, through the MNS/Tower vendors
- Oversee the management of all changes/upgrades and commissioning projects
- Facilitate tender procedures and negotiate contracts at a high level
- Lead the resources responsible for the implementation/maintenance operations of the civil, generators and security aspects of the network,
- Drive the compliance with regulatory requirements along with relevant environmental
- Manage main suppliers and contractors to ensure quality standards to achieve project and ongoing business requirements
- Ensure compliance with health and safety policies and practice
- Ensure suitable risk management practices are in place
Operational Delivery
- Ensure appropriate resources and processes are in place to manage the operational requirements for generators – fuelling, repairs, services etc
- Identify new opportunities for operational efficiency and eliminate processes or activities that are not adding value
- Ensure civil, generators and security services capacity is available to meet planned growth requirements (in conjunction with Access & Core Implementation)
- Ensure appropriate resources are in place to oversee the planning, design, implementation, management, maintenance and support.
- Ensure security of sites are maintained, improved and upgraded .
Overnance and Control
- Strictly follow and ensure team and vendor compliance of relevant policies and procedures
- Ensure effective SLA strategies are in place to support the business and vendor compliance
- Implement proper controls and processes to minimise revenue leakage
- Ensure proper project controls are in place to manage financial and operational risks across the business
- Appropriate implementation of DoA
- Ensure the governance and the fulfilment of managed service deliverables across South Africa by all vendors on a national level.
Communication and co-ordination
- Resolve roadblocks as necessary for effective and timely implementation/maintenance/Operations of security and generators
- Summarise and report on progress and issues relating to implementation/maintenance/operations of civil, generators and security
- Maintain good relationships with the vendors/3rd party contractors
- Interface with all relevant MTN’s regions to address civil, generators and security issues, whenever necessary
- Keep abreast with National regulations and influence new Provincial policies and procedures in the best interest of MTN
- Monitor national database for abnormal trends and take corrective action
- Control good working relations with all contractors and other departments
- Ensure that all targets and deadlines set are met through daily communication with Regional Heads and Vendors
- Ensure all requests for quotes and works authorisations are raised with the Contractor/s
Financial Management
- Forecast, plan, develop and review transport network operations budgets in line with MTN SA financial requirements
- Ensure transport network operations budgets are optimised
- Manage transport network operations expenditure in line with agreed budgets
- Identify and eliminate non-contributory expenditure
- Manage budgeting and preparing of tenders
People Leadership and Organisational Capability Building
- Lead, develop and coach the Managed Network Services Operations team
- Act as an ambassador and role model for the Technology team by living the brand values and vital behaviors
- Make environment the best place to work
- Improve the employee engagement through the GCA/sentimeter
- Ensure the attraction, development and retention of Planning and Engineering talent
- Build a professional and differentiated Planning and Engineering team
- Ensure a culture of continuous evaluation and improvement
- Drive a culture of high performance, accountability and consequence management
QUALIFICATIONS
Education
- 4-year tertiary degree
- MBA or Masters advantageous
Experience
- Minimum 10 years’ telecoms experience including:
- Manager track record of 5 years or more in technical environment
- Worked across diverse cultures and geographies, advantageous
- Contract managing of vendors/3rd parties in terms of payments, adherence and overall management of contract
- Active and passive implementation
Skills
- Motivated and Innovative self starter
- Good communication skills
- Working under stress and meeting deadlines
- Liaison and negotiation skills
- Cost management
- Project Management
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JOB DESCRIPTION
- Improved MFS risk management
- Improved compliance levels in MFS
- Optimized processes, new initiatives and improved operations/ways of work
- Improved corporate citizenship
- Enhanced relationships with Regulators
- Successful implementation of MTN Group & MTNSA transformation initiatives
RESPONSIBILITIES
Key Tasks: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job, and the function. Excludes role and leadership / management.
Strategy Implementation
- Implement the MFS Risk & Regulatory strategy that is aligned to business and Group MFS ambitions
- Provide strategic oversight for Regulatory activities
- Ensure implementation, compliance & adherence to standards, processes & guidelines defined by Group MFS Legal & Regulatory team , as applicable
Regulatory Governance
- Ensure policy, procedures, and guidelines are driven in alignment with OPCO and Group Legal, Risk, and provide regulatory guidance
- Act as primary contact with regulators, planning and executing successful regulatory agency meetings and engagements
- Lead company interactions with the relevant governmental bodies, legislatures and the community at large
- Keep abreast of and respond to potential changes driven by the local regulators, industry, marketplace, and/or legal environment and report these back to management to ensure company alignment
- Develop and execute AML/CTF and Compliance initiatives and programs to comply with the legal, regulatory and licensing requirements
- Ensure MFS business is compliant to all laws of Country, policies, best practice and processes
- Provide advice and guidance to Senior Management regarding the interpretation of legislation
Risk Management
- Ensure Risk and Compliance management policy, framework, methodology, and systems are kept up to date
- Drive a Risk-aware culture in MFS including ensuring relevant staff are adequately informed and trained when necessary
- Manage the risk exposures that pose either internal or external threats for MFS
- Ensure MFS business is compliant to all laws of Country, policies, best practice and processes
People & Culture Management
- Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors
- Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
- Create and implement personal development plans
- Define the divisional KPAs and KPIs that will be cascaded down to each area
- Manage Performance and identify training needs. Coach and guide subordinates
- Enable and model healthy employee relations and collaborative teamwork
- Manage diversity, develop, and embed an Employment Equity plan for the business area
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
- Act as an ambassador for the MFS team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour
- Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice.
QUALIFICATIONS
Education:
- Degree in Business Administration / Risk Management / Bachelor in Finance) or other related discipline
- An MBA or a Masters qualification in a related field would be advantageous
Experience:
- Minimum 10 years’ experience including:
- Minimum 5 years of Senior Management Experience
- Minimum 5 years in telecommunications industry
- Work across diverse cultures and geographies
- In depth understanding of Financial Services
- Thorough knowledge of relevant
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Project Accounting
- Responsible for the creation and timely provision of all required project accounting reports.
- Responsible for the creation and provision of all required project accounting reporting forecasts.
- Responsible for the creation and provision of all daily / weekly / monthly; project accounting reporting requirements of actuals against forecasts.
- Responsible for the creation and provision of all month end reporting requirements to ensure that the relevant reports are submitted to Finance for the monthly financial pack consolidation.
- Continually improve existing project accounting reporting policies, processes and procedures to enhance effectiveness, efficiency and performance
- Compile, update and implement relevant reporting policies, processes and procedures (PPP).
- Align systems to PPP and assist with automation thereof to ensure compliance.
- Mission/ Core purpose of the Job
To report on all capex project accounting functions for MTN RSA and to report on the project budget of MTN RSA in order to realize maximum business benefits.
Context (Global influences, environmental / industry demands, organisational mission etc.)
- Environmental legislation
- National tax law
- IFRS
- Companies Act
- CAPEX 2008 policy
- Project Tool kit
- Capex budget Tool kit
- Participative environment – highly diverse and team-focused
- Ensure that there is overall alignment in terms of meeting financial-orientated objectives for each project
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Project Accounting
- Responsible for the creation and timely provision of all required project accounting reports.
- Responsible for the creation and provision of all required project accounting reporting forecasts.
- Responsible for the creation and provision of all daily / weekly / monthly; project accounting reporting requirements of actuals against forecasts.
- Responsible for the creation and provision of all month end reporting requirements to ensure that the relevant reports are submitted to Finance for the monthly financial pack consolidation.
- Continually improve existing project accounting reporting policies, processes and procedures to enhance effectiveness, efficiency and performance
- Compile, update and implement relevant reporting policies, processes and procedures (PPP).
- Align systems to PPP and assist with automation thereof to ensure compliance.
Cost Control
- Recommend and assist the business with budget inputs and forecast reviews as requested by Business Finance.
- Manage the implementation of new budgets and forecasts. Ensure that all approved adjustments are reflected on the effected project budgets.
- Review departmental project budgets and reports to ensure that budgets are not overspent.
- Understand and report on all major variances from the budget
- Report on spend vs. forecasts to budget. Analyse cash flow per department and inform finance accordingly.
- Ensure implementation of all financial business rules for projects.
- Assist in planning budget spending according to situation and standards
- Identify areas where money is lost and recommend ways to reduce expenditure where possible.
- Ensure the efficient use of financial resources, and that spending remains within budget limits.
- Consolidate financial accruals for all work schedules not yet invoiced.
Project Accounting Query Resolution
- Address escalated problems relating to project accounting on a case by case basis, ensuring an optimal balance between the response to the situation, the cost of that response and the core purpose of the organisation
- Follow clear and linear procedures to diagnose and solve accounting-related problems that are not always obvious
- Provide information and knowledge as required to resolve problems
- Tailor solutions to suit the problem (within defined parameters)
- Take action to prevent the reoccurrence of problems
- Make use of available resources to solve the problem
- Identify external parties to assist with problem solving as required
Information Management
Update progress tracking information and reports at project portfolio level
- Reporting
- Responsible for the creation & timely provision of all required reporting functions of the project accounting office.
- Create and provide all required daily / weekly / monthly project reports.
- Compile the month end reporting pack.
- Identify and prepare relevant information and data for reporting purposes
- Compile ad hoc reporting requirements as and when required by the different business units as well as MTN Group.
- Assist business and finance in quarterly forecasts with regards to project costs.
Customer Satisfaction:
- Consider the implications of actions to be taken for the customer / the effect of actions on the customer
- Understand the immediate consequence and impact of activity on the customer
- Report and escalate issues as and when required to the responsible person to ensure continuous Operational Support
- Respond to customer queries in line with set guidelines
- Escalate unresolved queries timorously
- Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product
- Deliver first time right service excellence
Key Deliverables
- Timesheets processed on time
- Financial data up-to-date
- Efficient cost control
- Timely reporting and the accuracy thereof
- Successfully meet deadlines
- Successful resolution of queries or problems
- Implementation of processes, procedures and business rules
- Accuracy of contractor invoices confirmed
- Timeous and accurate payments made to contractors
Job Requirements (Education, Experience and Competencies)
Education:
- Minimum of 3 year degree B. Com Accounting)
- Fluent in English
Experience:
- Minimum of 5 years’ experience in project accounting; with experience in supervising/managing others
- Reporting to senior management experience
- Experience working in a medium to large organization
Competencies:
Head - Big Picture Focus (20)
- Conceptual Thinker - Executes tactical plans to achieve strategic requirements
- Problem Solver - Has the mental agility to identify and solve relevant business challenges
- Improvement Driver - Executes and identifies opportunities for commercial innovation and continuous improvement
Heart – Emotionally Intelligent (30)
- Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow
- Supportive People Manager - Is self-aware and supports team capability development through opportunity creation for realising potential
- Relationship Manager - Builds professional networks across teams through collaboration and co-operation
Hands – Results Focused (40)
- Results Achiever - Produces sustainable business results through ethical practices
- Operationally Astute - Sets priorities, plans, organizes and co-ordinates the work of others
Other: Training:
- Systems training (Oracle)
- Computer training (MS Office with Advanced MS Excel)
Authorities
Collaboration (Formal and Informal Relationships)
Responsibility towards:
- Direct reports: assistant project accountants
- Matrix reports: project managers
- Key customers: CPM Senior manager and project managers, network group, finance, facilities, IS, CSSO and marketing.
- Key suppliers: Project managers, network group, finance, facilities, IS, CSSO and marketing.
- Relations, etc.: Financial Management; Business Finance, HR
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JOB DESCRIPTION
Mission/ Core purpose of the Job
The Specialist: Managed Services Operations will be responsible to:
- Ensure that all active and passive components of the BTS sites in the region are maintained effectively and according to relevant procedures and standards as per the SLA with the vendors and ensure awareness and adherence to MTNSA’s agreed SLA’s
- Plays an active role in managing the relationship with the vendor and ensure the vendor adhere to governance and SLA (as per the vendor contract and MTNSA SLA’s)
- Ensure the best solutions are implemented to improve network performance
Job Outcomes / Results
- Manage and govern existing MS/Tower Company vendors
- Ensure vendors adhere to contracted and MTNSA outlined SLA/Turnaround times
- Ensure quality concerns are addressed and minimize
- Provide feedback/updates/status reports on faults and issues
Key Activities & Responsibilities
Managed Service Operations
- Team leadership in the technical operations environment to manage the vendors/partners.
- Work closely with the vendors on fault escalations, manage the turnaround time.
- Constantly monitor the various dashboards and push the vendor on long outstanding faults and alarms.
- Work with the Regional Senior Specialist, Optimisation to identify interference and other radio access faults that impact performance.
- Reporting of vendors performance regularly.
- Work with the regional transmission and TFLS planning teams to ensure the transmission/TFLS network is performing optimally escalate any issues on the transmission/TFLS network to the vendor and manage the restoration governance of vendors, both managed services as well as any other vendors MTN uses to repair or restore services.
- Assist with the various requests / requirements from MTN headquarters as well as the regional commercial teams,
- Ensure alignment between the various MTN departments and the vendors.
- Work closely with the commercial teams and assist with the CBU cluster teams on operational issues and reports in the clusters.
- Responsible to manage vendors to ensure they are accountable and adhere to SLA’s as per the contract and ensure they are aware and adhered to MTNSA SLA’s
Reporting
- Provide reporting on a daily, weekly and monthly basis
- Report on an ad hoc basis on specific projects as and when necessary
Collaboration/Coordination
- Liaise effectively with all stakeholders to ensure the effective managing of the network
- Build and maintain relationships with all vendors and Operations teams
- Maintain good communication and relationships across the department
Education
- Diploma related to Network Operations/Technology
- Code 8 B driver’s licence
Experience
- Minimum 5 years’ telecoms experience including:
- Network operations
- Dealing with vendors/3rd party contractors
- Project management
Skills
- Motivated and innovative self-starter.
- Prepared to work long hours.
- Handles working under stress and meeting deadlines.
- Uses initiative in solving technical problems.
- Can work in elevated positions, not scared of heights.
- Competent in the use of mechanical and electrical hand tools.
- Competent on/off road driving ability.
- Prepared to provide hands on skills if and when required.
- Must have no problem staying overnight.
RESPONSIBILITIES
Managed Service Operations
- Team leadership in the technical operations environment to manage the vendors/partners.
- Work closely with the vendors on fault escalations, manage the turnaround time.
- Constantly monitor the various dashboards and push the vendor on long outstanding faults and alarms.
- Work with the Regional Senior Specialist, Optimisation to identify interference and other radio access faults that impact performance.
- Reporting of vendors performance regularly.
- Work with the regional transmission and TFLS planning teams to ensure the transmission/TFLS network is performing optimally. escalate any issues on the transmission/TFLS network to the vendor and manage the restoration governance of vendors, both managed services as well as any other vendors MTN uses to repair or restore services.
- Assist with the various requests / requirements from MTN headquarters as well as the regional commercial teams,
- Ensure alignment between the various MTN departments and the vendors.
- Work closely with the commercial teams and assist with the CBU cluster teams on operational issues and reports in the clusters.
- Responsible to manage vendors to ensure they are accountable and adhere to SLA’s as per the contract and ensure they are aware and adhered to MTNSA SLA’s
Reporting
- Provide reporting on a daily, weekly and monthly basis
- Report on an ad hoc basis on specific projects as and when necessary
Collaboration/Coordination
- Liaise effectively with all stakeholders to ensure the effective managing of the network
- Build and maintain relationships with all vendors and Operations teams
- Maintain good communication and relationships across the department
QUALIFICATIONS
Education
- Diploma related to Network Operations/Technology
- Code 8 B driver’s licence
Experience
- Minimum 5 years’ telecoms experience including:
- Network operations
- Dealing with vendors/3rd party contractors
- Project management
go to method of application »
JOB DESCRIPTION
The Specialist: Managed Services Operations will be responsible to:
Mission
- Ensure that all active and passive components of the BTS sites in the region are maintained effectively and according to relevant procedures and standards as per the SLA with the vendors and ensure awareness and adherence to MTNSA’s agreed SLA’s
- Plays an active role in managing the relationship with the vendor and ensure the vendor adhere to governance and SLA (as per the vendor contract and MTNSA SLA’s)
- Ensure the best solutions are implemented to improve network performance.
Job outcomes / results
- Manage and govern existing MS/Tower Company vendors
- Ensure vendors adhere to contracted and MTNSA outlined SLA/Turnaround times
- Ensure quality concerns are addressed and minimize
- Provide feedback/updates/status reports on faults and issues
RESPONSIBILITIES
Managed Service Operations
- Team leadership in the technical operations environment to manage the vendors/partners.
- Work closely with the vendors on fault escalations, manage the turnaround time.
- Constantly monitor the various dashboards and push the vendor on long outstanding faults and alarms.
- Work with the Regional Senior Specialist, Optimisation to identify interference and other radio access faults that impact performance.
- Reporting of vendors performance regularly.
- Work with the regional transmission and TFLS planning teams to ensure the transmission/TFLS network is performing optimally.
- escalate any issues on the transmission/TFLS network to the vendor and manage the restoration
- governance of vendors, both managed services as well as any other vendors MTN uses to repair or restore services.
- Assist with the various requests / requirements from MTN headquarters as well as the regional commercial teams,
- Ensure alignment between the various MTN departments and the vendors.
- Work closely with the commercial teams and assist with the CBU cluster teams on operational issues and reports in the clusters.
- Responsible to manage vendors to ensure they are accountable and adhere to SLA’s as per the contract and ensure they are aware and adhered to MTNSA SLA’s
Reporting
- Provide reporting on a daily, weekly and monthly basis
- Report on an ad hoc basis on specific projects as and when necessary
Collaboration/Coordination
- Liaise effectively with all stakeholders to ensure the effective managing of the network
- Build and maintain relationships with all vendors and Operations teams
- Maintain good communication and relationships across the department
QUALIFICATIONS
Education
- Diploma related to Network
- Operations/Technology
Experience
Minimum 5 years’ telecoms experience including:
- Network operations
- Dealing with vendors/3rd party contractors
- Project management
Skill
- Motivated and innovative self-starter.
- Prepared to work long hours.
- Handles working under stress and meeting deadlines.
- Uses initiative in solving technical problems.
- Can work in elevated positions, not scared of heights.
- Competent in the use of mechanical and electrical hand tools.
- Competent on/off road driving ability.
- Prepared to provide hands on skills if and when required.
- Must have no problem staying overnight.
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Mission/ Core purpose of the Job:
- To perform financial administration for the Technology Center of Excellence (TCOE) Department which includes the processing of Enterprise Business Unit CAPEX and OPEX requisitions in line with CAPEX and OPEX governance procedures within approved budgets for MTN SA.
Context:
- MTN Governance and Policy (which includes the South African Accounting principles)
- MTN Project support
- MTN fixed asset registers procedures and systems
- Financial monthly, annual and audit deadlines
- CAPEX and OPEX governance
- Approved CAPEX and OPEX budgets
RESPONSIBILITIES
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Task Complexity:
Financial System Management
- Assist with accurate forecasting and monitoring of OPEX & CAPEX budgets
- Compile requisitions from inception through to Purchase Order (PO)
- Setting up and updating of a requisition tracking system
- Process invoices against PO’s, follow up until PO’s paid in full and invoices capitalised.
- Perform budget control: CPB’s vs. budget spent, requisitions vs. budget spent, analyse payables report monthly
- Responsible for all administrative financial functions for the transmission department
- Continuously strive to identify and eliminate non-contributory expenditure
- Prepare detailed implementation documentation and filing of financial and administrative documents
- Co-operate with and support of other network group departments at all levels
- Interface with other areas within MTN Network Group outside of the TCOE department and outside MTN, as required for successful planning and implementation
Requisition Processing and Invoicing
- Requisition requests are received via facts report from Remedy and manual submissions via budget holder / regions / engineers
- Check budget availability and ensure that the correct budget holder has approved the purchase before requisition is captured
- Capture CAPEX and OPEX requisitions onto Oracle once all relevant information has been received
- Ensure that requisitions comply with the CAPEX and OPEX governance procedure. (Authorization, business plan, business case, CPB, quotes, tender approval, budget availability)
- Ensure that the information on requisitions is accurate and correct e.g. asset category, wbs budget codes, Coacam code, location, project, CPB number, OPEX cost centre and Account, correct supplier and that assets are split into the correct components
- Monitor completed requisitions until a purchase orders has been generated to ensure timely issue of Purchase Orders
- Receive invoices from suppliers, check invoices value to receive and if there is a variance notify all relevant stakeholders
- Create a schedule of the invoices to be paid with the value, obtain budget holder sign off and forward to Finance Department for payment.
- Attend meetings to resolve supplier issues on invoicing
Reporting
- Produce/compile daily/weekly/monthly reports relating to Requisitions/Purchase Orders processed as requested by line manager and senior project accountant
- Prepare ad hoc reports
- File and store all reports
Query Resolution
- Respond to all CAPEX and OPEX related queries received
- Investigate and find practical solutions to queries
- Respond to queries timeously (24 hours)
- Escalate unresolved queries within 24 hours
- Assist Project Accountant with ad hoc tasks & projects
- Assist in resolving programme/project bottlenecks and cross-departmental issues
- Provide suggestions and recommendations for process improvement within projects
Role Complexity:
- Liaise with CAPEX and OPEX budget holders as and when required
- Ensuring accuracy of all information captured and supplied
- Time and task management
- Operating in a environment with strict accounting requirements, regulatory controls, corporate governance and policies, procedures and processes
- Work is procedural / serial in nature with predetermined outcomes
Lateral Dimensions: These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as well as how they could be affected by others or circumstances not necessarily under their control.
Creativities (improvement/innovation inherent)
- Continuously strive to make financial savings by driving improvements to methods and processes to increase productivity, at the same time maintaining strict quality levels.
Vulnerabilities (control span)
- Non-adherence to governance and operational processes
- Misappropriation of CAPEX funds/budget
- Inaccurate reporting
- Incorrect procedures implemented
- Incomplete and incorrect documentation received or missing documentation
- Systems failures
- Multiple deadlines/high volumes to be processed could result in errors
- Capture information incorrectly
Collaboration: Refers to formal and informal relationships
Responsibility towards:
- Direct reports, - Senior Programme Manager
- Matrix reports, - Project Accountant - TCOE
- Key customers, - Receipting, Reciving, Payables, Procurement, Finance and all other outside suppliers and Project Accountants
- Key suppliers, - Internal departments (, Finance, Receipting, Payables, Procurement, Enterprise Business Unit); External service providers, equipment suppliers & various other external sub-contractors, CAPEX and OPEX Budget Holders
- Other relations, - none
Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgment.
Independent thought and Judgment:
- Adapt to changing circumstances and structures
- Need to adhere to the delegation of authority as determined by Head of Technology Enterprise Projects
- Use own discretion when no procedures or specifications exist
- Handling of requisition queries and queries from external suppliers
- Time management and prioritisation of work
- Work against the approved budget
Authorities:
- Approval signatory for CAPEX and OPEX expenditure within designated authority level.
QUALIFICATIONS
Minimum Requirements
Education:
- Matric and 3 year National Diploma in accounting or equivalent
Experience:
- Preferably 2 – 3 years in an accounting environment ideally with telecommunications and Oracle experience.,
Training:
- Oracle Financials and iProcurement
- Oracle Projects
- Microsoft Office
- Remedy
- Discoverer
Competencies
Head - Big Picture Focus (5)
- Solution Provider - Executes task in relation to tactical plans
- Problem Solver - Learns from others and draws on past experience to solve challenges
- Quality Enabler - Executes on commercial practices and identifies areas of continuous improvement
Heart – Emotionally Intelligent (15)
- Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours
- Caring People Employee - Is self-aware and takes accountability own personal development to realise full potential
- Relationship Manager - Champions the MTN brand
Hands – Results Focused (60)
- Results Achiever - Delivers individual results and support team objective
- Operationally Astute - Organizes work to deliver on daily priorities and plans
General working conditions (e.g. shift work, drivers license, specific tools, special clothing, environmental requirements, etc.)
- Work overtime as and when required
KPA Quality Standards
- Tech COE budget control
- Tech COE financial processing
- Monthly audit of CAPEX and OPEX accounts
- Requisitions checked according to governance and procedure within the CAPEX and OPEX processes
- Invoices processed accurately and within stated timelines
- Timelines and accuracy of requisitions
- Accuracy of all information captured and supplied
- Successful resolution / escalation of problems that may arise
- Timeliness and accuracy of all reports
- Deadlines met
- Customer satisfaction index (CMAT targets)
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Mission/ Core purpose of the Job:
- This position is responsible for driving and overseeing the operational initiatives from the office of the ICT COE Executive that are aimed at achieving efficiencies within the business. The responsibility includes implementation and consolidation of strategic initiatives and projects as well as reporting to ensure synergy between the Executive office and the rest of the MTN SA and Group.
RESPONSIBILITIES
Key Performance Areas
Key Job Responsibilities
Strategy and Development
- To oversee the alignment of Group Strategy and COE organisational strategy which includes operating systems, procedures and processes.
- To integrate and drive synergies on business streams and fostering alignment to and governance requirements among the different divisions.
- In conjunction with Group, this role will provide inputs into the operation matrices within the business to achieve optimal performance.\
- To align operational needs of the department to external economic and commercial environment for sustainability.
Business Management
- Ensure effective operational implementation of the strategy by means of providing direction, structure, frameworks, models, reporting tools for adoption
- Define the standards and set targets for operational performance across various activities and identify the parameters for measurement of performance.
- Provide Executive Operational direction for business and operational management across the organisation
Operational Delivery
- Oversee the consolidated business performance reporting for all P&L’s
- Define operational governance framework
- Advise and support the Executive with business operational improvement for digital, enterprise and consumer business positioning.
- To coordinate the integration of technology landscapes across the different business streams.
Budgets
- Develop and manage of divisional budgets in line with business objectives;
- Develop and manage project initiative budgets in line with business objectives; and
- Ensure that the “cost of operations” is reduced, in line with a least cost operating strategy stemming from the business drivers.
Reporting
- Report on a monthly basis to Executive progress made within the division and in accordance with the measurement metrics set by the organisation;
- Highlight to the management significant deviations from defined performance metrics; and
- Report on an adhoc basis on specific projects, as required
Managerial / Supervisory Responsibilities – (where applicable)
- Accountable for the morale, performance, and development of the department’s human capital;
- Align departmental values with MTN brand values;
- Approve work structure process before adoption by the team;
- Coach and mentor direct reports;
- Enforce team members’ compliance to standard working processes and procedures;
- Ensure adequate succession planning and that succession plans that are in place are achieved;
- Ensure assigned team is led motivated, and rewarded to achieve KPA’s;
- Ensure that coaching / mentoring programs and personal development plans are in place for all staff members;
- Ensure effective management of diversity among personnel in the division;
- Identify staff training and development needs and implement necessary actions;
- Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines;
- Possess the authority, presence, and integrity to command respect from colleagues and from external contacts;
- Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning and goal setting);
- Provide guidance and leadership ensuring future focus and current efficiency;
- Recruit and build a world class information management team;
- Set goals and objectives for direct reports, monitor progress and maintain motivation;
- Set overall direction for the division; and
- Provide an advisory function on governance and best practices in client experience.
Role Dependencies
- MTN corporate policies and procedures
Stakeholders Landscape
Internal Stakeholders: Interaction and Relationship
- All of Exco members
- OPCO EBU Executives
- Governance Forums
- Audit Committee
- Internal Auditors
External Stakeholders: Interaction and Relationship
- External auditors
- External Vendors & Partners
Discretionary Space (if applicable)
Decision Making Constraints:
Authorities:
- Approved headcount and budget
- As per delegation of authority
- Authority to ensure alignment to business / divisional strategies
- Balancing cost allocation versus benefits to the business
- Budget approval
- Expenditure, conformance with budgets as per delegation
- Sign off on divisional training plans
- Staff recruitment in line with policy
QUALIFICATIONS
Minimum & Preferred Requirements
Education
- Minimum of 4 year Business Commercial qualification or related
- MBA or Masters advantageous
- Fluent in English and language of country preferable
Work Experience
- Minimum 5-8 years Commercial Management Experience
- Minimum 3 years in Telecommunications industry
- Project Management Experience
- Good understanding of the telecommunication industry
Any other specifications
- Analytical
- Reporting
- Project Management & Co-Ordination
- Governance
Competencies
Knowledge
- Complex and matrix structures
- Consumer Insight best practices and trends
- Decision making processes
- Entrepreneurial approaches
- Financial / Numeracy
- Operational management
- Project management
- Telecommunications industries
Skills
- Analytical
- Conflict management
- Continuous improvement
- Data interpretation
- Dealing with ambiguity
- Dealing with complexity
- Analytical
- Conflict management
- Continuous improvement
- Data interpretation
- Dealing with ambiguity
- Dealing with complexity
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Description
Task Complexity:
- Support in driving the effective implementation of MTN SA’s youth segment value propositions, GTM and customer experience design and journey, with emphasis on customer experience (internal and external), ensuring maximum market penetration, growth and profitability.
- Support in driving the effective implementation of the Youth segment roadmap.
- Take the initiative to understand the relevant customer behavioural needs, trends and develop relevant customer value propositions to meet those needs by using internal and external resource tools.
- Assist in the management, monitor and optimising the customer experience of the segment at all touchpoints.
Governance
Assist the Segment manager in the following:
- Ad-hoc, operational and tactical meeting
- Set up / participate and lead ad-hoc and operational meetings
- Participate and provide input into tactical meetings
- Run with operational requirements and feedback in project meetings
- Report at process and functional level
Escalations
- Assist in resolving escalations that have impact on critical path of service delivery
- Escalate issues that will result in significant time, scope, employee/customer or cost impacts if not resolved
- Assist in providing solutions to issues that require formal resolution
- Consumer Business Operational
- Assist in setting up and managing project status requirements and meetings
- Review and identify key risks, issues, and dependencies and set mitigation actions with the Segment manager
- Propose any operational changes to management
- Consumer Business Tactical
- Keep abreast of global and local best practice and make recommendations on leveraging opportunities to the Segment Manager;
- Provide input into the review of all projects initiated;
- Assist the Segment manager in providing the necessary briefs (pricing, brand, retail, CVM, training, terms and conditions, etc) within the timelines stipulated per project.
- Investigate key risks, issues, and dependencies and set mitigation actions with the Segment manager.
Performance
- Drive operational and functional activities agreed against the role and teams KPIs and comply to SLAs
- Make recommendations for improvement and implement approved initiatives to ensure enhanced performance for yourself and the teams
- Create and monitor development plan for continuous improvement
Input into Operational Delivery
General:
- Support in operationally executing the segment business plan, focusing on the customer value proposition, aligned with the GTM model;
- Ensure synergy across the functional areas through effective management of inter-functional relations and activities;
- Ensure that local business requirements for key Customer Value Management (CVM) are defined, including campaign management and measurement systems;
- Support in managing the implementation of marketing frameworks for the Youth segments and ensure it is increasing brand presence across the customers in this segment; and
- Ensure that local customer contact rules are in compliance within the MTN Group;
- Ensure that operational documentation for projects are compliant (approved) by business stakeholders and loaded on share drive
Value Propositions:
- Work inter-functionally to define the MTN SA’s Youth and prepaid segment value proposition (focused, insights based end-to-end) and collaborate within the function in bringing these value propositions to market;
- Assist the Segment manager in development of customer value propositions using quantitative and qualitative customer insights; Review and provide input into the business cases for these CVPs.
- Support the Segment manager in driving and managing the operational implementation MTN SA‘s Youth pre-paid segment value propositions, ensuring alignment to MTN SA’s overall Customer Value Proposition and MTN Group strategy.
Go To Market (GTM):
- Drive continuous improvement across the teams’ ability to leverage data to drive marketing strategy to deliver market and regionally focused experiences;
- Ensure periodic review and updates of MTN SA’s Youth pre-paid segment demographic and psychographic profile;
- Ensure alignment to GTM process, RACI and Governance implementation for MTN SA;
- Ensure quality control and maintenance of GTM artefacts (e.g. document and toolkits);
- Implement the GTM workflow / management system within the sub-function;
- Propose market research areas aimed at acquiring intelligence on the preferences and behavioural patterns of the country’s Youth pre-paid segment, which needs to be achieved in close collaboration with business intelligence;
- Support the Segment manager by investigating opportunities that will provide input to the product development community for MTN SA and group;
- Ensure replication of products from the product development community in MTN SA;
- Engage with all business stakeholders to ensure project market readiness (Analytics, Procurement, Pricing, Finance, Training, Sales, Legal, Customer Value Management and Marketing)
- Check and evaluate all marketing collateral communication is aligned to segment and proposition information is correct
- Track & report on launches and performance
Customer Experience
- Support in implementing models and metrics at MTN SA – including, but not limited to Net Promoter Score, micro-segmentation, churn, closed-loop feedback and must-win battles;
- Ensure that the blueprint for enablers to customer experience framework is suited to the Youth prepaid Segment at MTN SA – including, but not limited to, real-time customer management technologies, and network performance;
- Benchmark and monitor, in conjunction with Finance and other related departments, the local prepaid customer economics (costs to serve) and business cases to ensure optimal return on investment of activities;
- Manage local reporting, metrics and prepaid segment market insight research modelling to ensure consolidated and consistent views as it relates to the MTN Customer Experience;
- Support in driving NPS/eNPS, CLF roll-out and manage dynamics for the prepaid segment;
- Participate in the implementation of strategic initiatives locally, drive the roll out and participate in regular third party audits; and
- Understand current business rules and operations relating to Youth prepaid customer experience and recommend improvements where necessary.
Collaboration / Operational Coordination
- Provide administration and coordination support to the Segment Manager
- Evaluate situations and determine the best methods to reach defined outcomes
- Coordinate teamwork and gather people around understanding of and achievement of objectives
- Create inter-functional relationships to ensure synergy across the various sub-divisions;
- Liaise with the Brands and Communications division in defining effective channels for communicating approved initiatives aimed at creating awareness to the Youth prepaid segment;
- Develop appropriate support materials and communication items for BU
- Ensure collaboration with other sub-functions and departments to enhance key elements of the consumer business model; and
- Ensure the team collaborates with Quality Assurance and Internal Audit teams to perform periodic quality and process audits.
Problem Identification and Resolution / Problem Solving
- Assist in identifying and assessing market trends, taking local conditions into consideration
- Address problems on a case-by-case basis, ensuring an optimal balance between the response to the situation, the cost of that response, and the core purpose of the organisation
- Deal with problem situations that arise in time and efficiently
- Follow clear and linear procedures to diagnose and solve problems that are not always obvious
- Sort, accumulate and analyse information about a particular situation or problem to assist with problem solving
- Provide information and knowledge as required to resolve problems
- Generate different options for the known problem, evaluate possible methods to resolve the problem, and select the most appropriate solution in terms of enhanced effectiveness and efficiency, and reduced cost
- Tailor solutions to suit the problem (within defined parameters)
- Take action to prevent the reoccurrence of problems
- Make use of available resources to solve the problem
- Identify external parties to assist with problem solving as required
Project Management
- Provide frameworks for projects and tasks
- Define and assign work to be done
- Control, manage and monitor all logistics
- Plan the implementation of the chosen action in terms of activities, resources, timelines, follow-up dates, etc
- Monitoring of the effective solution
Reporting
- Identify and prepare relevant information and data for reporting purposes
- Make assessments of and draw solutions from qualitative data. Make logical deductions and draw conclusions that can be motivated
- Report on a monthly and quarterly basis to management relating to progress made within this sub-division and in accordance with the measurement metrics set by the organisation
- Report on an ad hoc/weekly/monthly basis on specific projects as and when necessary
Quality Management
- Input into the development of systems and processes to continuously identify quality constraints and improve on re-occurring problems
- Input into the establishment of systems and sound practices in order to comply with best practices, legislation or other regulations and guidelines
- Establish and maintain quality standards that will enhance the customer experience and cost efficiency
- Work consistently according to standard operating procedures
- Understand the quality standards of the job and the reason for these standards, and communicate these reasons to others
- Understand and communicate the consequences of not maintaining quality focus
- Identify processes and procedures where the quality of work may be improved
- Analyse situations and take necessary action to ensure quality is maintained
- Seek feedback from clients and stakeholders and continuously seeks ways of improving on quality and customer service standards
Education:
- University degree or equivalent qualification (Minimum of 3 year degree/diploma qualification , preferably with analytical focus, marketing or commercial subjects
- Honours advantageous
- Fluent in English
Experience:
- At least 2-3 of relevant work experience in a global/multinational business environment (understanding of emerging markets advantageous)
- At least 1-2 years of leadership experience in similar positions, in fast-moving industries
- A strong background in marketing and communications with experience in vendor management.
- Experience in designing customer value propositions and driving the implementation of the GTM at an operational level is advantageous
- Experience in continuous improvement through the implementation of best practices
- Worked across diverse cultures and geographies advantageous
- Experience in working with Think-Cell and Power BI is highly advantageous for reporting
- Degree in any commercial discipline
- Fluent in English
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Key Deliverables
- The OD and Performance Partner – Group Finance & Risk will be accountable to achieve the following objectives:
Governance
Strategic Meetings
- Provide input in strategic meetings when required
- Provide inputs into the enterprise wide transformation initiatives when required
- Provide inputs into the risk mitigation and controls
- Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs)
- Provide input into the preparation of proposal on change initiatives SLA, policies and procedures
Escalations
- Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
- Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
Function Tactical
- Provide input into all projects initiated (internal or global)
- Identify and document key risks, issues and dependencies and set mitigation actions
- Prepare documentation required for sign-off / making decisions regarding tactical changes
Performance
- Ensure execution in alignment with divisional strategy
- Provide input into SLA approval and exception performance review
Reporting
- Report on a periodic basis to reporting manager relating to progress made within the sub-function and in accordance with the measurement metrics set by the organisation
- Report on an ad hoc basis on specific projects as and when necessary
Operational Delivery
Organization Design
- Evaluate and generate business-specific insights to advise Group Finance & Risk functions on organization design solutions and practices that are result oriented
- Assist in localizing and implementing the functional organizational architecture operating model, strategy, objectives and budgets for Manco, in conjunction with HR Services team
- Maintain and update the organization structure, headcount sizing, job profiling and transition plans - in line with the operating model, strategy, objectives and budgets for Group Finance & Risk functions
- Provide inputs for the development of Functional Competency framework for the Group Finance & Risk functions, in conjunction with global Organization Architecture team
- Analyse and prepare headcount and FTE sizing proposal for Group Finance & Risk functions (aligned with the budgets)
- Develop job profiles relevant to the positions in the Group Finance & Risk functions, along with the functional leaders, in line with the OD and Rewards Policies. Ensure appropriate protocols and approvals are obtained prior to rollout.
- Timely communication of new/revised job profiles to HR Operations Team for operational implementation
- Responsible to ensure job/position evaluation for Group Finance & Risk functions
- Develop the workforce transition strategy and plan along with the Group Finance & Risk leaders. Socialize and monitor progress of fully approved transition plans which are delivered by HR Operations teams
- Periodically review, analyse and report on OD and People data for the Group Finance & Risk functions to ensure compliance to the Global Data and OD standards and policies.
- Prepare, present and report on key organization design metrics such as span of control, organization layers, headcount and critical position vacancies for the Manco Business Units, in line with the practices defined by the Global Organization Architecture Team
Workforce Planning and Analytics
- Assist in the development, monitoring and reporting of Functional HR budgets relating to headcount and cost for the Business Unit.
- Assist in the development and presentation of strategic and operational workforce plans for the Business Unit, in line with the methodology and framework defined by the Global Organization Strategy and Performance vertical
- Prepare key Business Unit workforce metrics (headcount, HR budget and cost, talent and organization metrics etc.) based on data/inputs received from the Global Strategy and Analytics team, to the respective Business Leaders and Group HR Leaders on a timely and accurate basis.
- Analyse, prepare and circulate workforce related analytics and insights specific to Group Finance & Risk functions
- Provide inputs to optimize allocation of resources, ensuring that resources are sufficient, and that duplication of resources occurs is minimised
- Assist in preparing key highlights of business objectives/plans and workforce related plans to report on a timely basis to the Global HR Expertise Verticals and Manco HR Services team.
Performance Management
- Assist with the appropriate research, inputs, insights and leading practices relating to business-specific people performance metrics and KPIs
- Ensure implementation and adherence to the global performance management framework and methodology within the Business Units
- Educate and communicate with line managers in the Group Finance & Risk functions on the various performance management responsibilities, processes, policies, people management practices
- Execute the implementation of performance programs and initiatives for Group Finance & Risk functions at Manco
- Assist in the cascade and socialisation of approved functional KPIs and targets for Group Finance & Risk functions
- Monitor and report on process compliance of the Group Finance & Risk functions to key performance schedule of activities and timelines
- Assist in the effective execution of goal setting, moderation and calibration processes for the Group Finance & Risk functions
- Participate and ensure appropriate closure of action relating to ad-hoc performance interventions such as facilitating individual development plans, management of performance improvement candidates, resolution/escalation of performance related conflicts, technical systemic constraints etc. and so on.
- Proactively coordinate with the Global Performance teams to obtain reports and undertake necessary actions based on the performance metrics results
Ways of Working and Collaboration
Partner and engage with the Global Organization Strategy and Performance teams to enable:
- Development of custom organization, performance and workforce planning strategies for the Business and
- Provide practical business insights, trends and patterns which can help strengthen the Global solutions, frameworks, policies and processes
- Maintain a strong working relationship with the Manco HR Services team for the effective delivery of transactional and administrative services for the Business Unit
- Maintain strong networking within the ‘Business Partnering’ community across MTN for effective practice exchange, cross border talent leverages, organizational consistency and so on
- Manage and resolve escalations that have impact on critical path of business service delivery
- Escalate issues that will result in significant time, scope, employee/customer or cost impacts if not resolved
QUALIFICATIONS
Education:
- Minimum of 3 year tertiary degree / diploma (Human Resource/ Behavioural Sciences/ Business Studies / Management and/or Equivalent)
- Relevant certification / accreditation / membership with professional bodies in the area of organization design, business performance & productivity etc. (advantageous)
Experience:
- Minimum of 5 years’ experience in working in the HR domain in telecommunication environment with specific focus on OD, performance management and workforce planning
- Demonstrated experience partnering with clients on solving business/operational issues through the application of progressive people systems (Human Resources) practices.
- Project management experience
- Worked across diverse cultures and geographies
- Experience working in a medium to large organization
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JOB DESCRIPTION
The Manager will be accountable across the following:
Compliance management
- Monitor adherence to the MTN Group Risk and Compliance business continuity and crisis management framework, best practices, and processes, and escalate issues that will result in considerable time, scope, employee/client, or cost impact if not resolved
- Responsible for annual Business Continuity project implementation in collaboration with functional streams
- Implement the annual business continuity project in collaboration with functional streams
- Responsible for framing the Business Continuity Management (BCM) strategy, creating business continuity plans (operational and incident management plan)
- Provide input into the framing of the Business Continuity Management (BCM) strategy
- Develop business continuity plans (operational and incident management plan)
- Manage MTN BOOST’s Resilience index and pillars monthly to ensure Resilience Key Performance Indicators (KPI’s) set by MTN Group Risk and Compliance are achieved
- Support implementation of the MTN Group Risk and Compliance Business Resilience Framework
- Provide inputs on business continuity and crisis management standards, processes, and practices, making recommendations derived from analytics on internal data and best practices
- Enhance continuity and recoverability of critical business processes/services
- Perform business impact assessments and analysis, risk assessments and facilitate the identification of the recovery procedures to be followed in the event of a crisis
- Provide business continuity planning analytics, including up to date business impact analysis associated with business continuity, crisis incidents, IT disaster recovery, and incident management planning to the business, seeking guidance from management on more complex issues
- Use analytical and modelling techniques to produce reports and forecasts for management on the effectiveness of the business continuity and crisis management plans
- Perform scenario development and testing on business continuity planning, identifying weaknesses and potential risks, and making recommendations for improvement, within the overall enterprise risk strategy framework
- Enhance availability, reliability & recoverability of critical technical infrastructure, systems, and
Oversight on adoption:
- Lead BCM awareness and training initiatives
- Provide OpCo’s with business resilience clarification/guidance on an ad hoc basis
Governance forums, integration, and oversight reporting:
- Align to MTN business resilience governance and monitor compliance on the same
- Perform trends analysis on the quality and effectiveness of the business continuity and crisis management planning and report on these trends to management
- Report monthly on resilience and monitor resilience maturity
- Facilitate the business continuity co-ordinator for reporting in quarterly resilience meetings
- Report priority incidents for information security and technology incidents to the resilience team and Group Risk and Compliance Business Continuity Management
- Deliver high level business continuity and crisis management reports to management with specialised recommendations
- Support management in ensuring appropriate business continuity and crisis management plans are developed and aligned to current context
- Provide data and inputs to various reports to be presented at MTN group governance forums, MTN BOOST executive steercos, OpCos and partner governance forums
Incident and request management, and coordination and oversight on third level resolution:
- Act as second-level of support for incident/crisis response, communications and contingency planning
- Engage with all stakeholders to identify root causes of incidents and requests quickly and accurately to minimise delays
- Contracting, recharge model, budget cycle, business, and financial cycle:
- Support Senior Manager, Controls and Compliance in providing functional inputs to Financial Operations team
- Support budget planning activities
- Adhere to business cycles and support financial cycles including month end closure activities
Internal/External Audit
- Support internal and external audits and review of risks and controls
- Implement corrective actions based on audit findings and policy changes to ensure compliance with policies and regulations
QUALIFICATIONS
Education:
- Minimum 3-year tertiary degree in Commerce or Science
- Certified by the Business Continuity Institute (BCI) - advantageous
- ISO 22301 Lead implementer certification - advantageous
Experience:
- Minimum 5 years’ experience in business continuity management
- Experience in supervising others (preferred)
- Experience working in multi-national organisations with extensive geographic footprint
- Working knowledge of ERP (Oracle preferred)
- Working knowledge of MS Office (Word and PowerPoint)
- Fluent in English with the ability to communicate and describe complex technical solutions in easy-to-understand concepts
Competencies:
Functional Knowledge:
- Exhibits in-depth knowledge of best practices used for Business Continuity standards / principles and processes (ISO22301, Good Practice Guidelines)
- Ability to develop BCM training material and provide necessary training and support
- In-depth knowledge of cross functional processes
- Ability to communicate to Opco’s and MTN Group stakeholders
- Ability to identifying continuous improvement opportunities
- Understands MTN policies and procedures
- Knowledge of ERP applications and maintenance best practices
- Knowledge of end-to-end enterprise infrastructure and platforms
Method of Application
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