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  • Posted: Feb 23, 2022
    Deadline: Not specified
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    MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Throug...
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    Senior Manager: Credit Risk – BankTech

    Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) 
    Strategy Development and Implementation

    • Lead the creation of credit risk strategies in line with the overarching business goals, while also relying strongly on team collaboration
    • Be able to structure MVP approaches to credit strategy in a flexible and agile way, balancing gaining market footprint with profitability and sustainability.
    • Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
    • Present and communicate overall Strategy and Business Plan
    • Translate the credit risk strategy into operational initiatives and plans and drive execution
    • Define detailed product-specific credit risk plans.
    • Estimate the cash consumption of any additions / changes to credit strategies, and manage disbursements and policy accordingly

    Operational Delivery

    • Ensure that Finco generates revenues on its credit products.
    • Support Opco in developing go to market product strategies and drive revenue, value propositions and usages with regards to the product
    • Oversee the income estimation / affordability models/methodologies (customer & product level)
    • Ensure implementation of credit risk policies and defining exposure limit management in line with empirical models & risk appetite (customer & product)
    • Manage & Identify inherent credit risk associated with the products and processes through various types of Analysis (net flow/static pool) and assess / forecast financial impact through credit costs and work with business functions to mitigate credit risk- through policy, process and technology
    • Development and the performance management of the respective / related account management strategies i.e., limit increase/decrease, collections, risk-based pricing, including defining/deploying Champion/Challenger strategies as part of the Portfolio Management optimisation objectives
    • Lead Credit Committee discussions, be it with internal or external stakeholders, where it relates to credit risk performance, i.e. origination, account management strategy performance and/or portfolio performance, including any/all policy/strategy related recommendations and motivations thereof.
    • Understand Provisioning methodology and be able to work alongside Finance to construct methodologies and capability to execute monthly empirically based Provisioning levels at a Product/Portfolio level
    • Review performance management reports on key credit risk policies, strategies, and scorecards and KPIs
    • Ensure implementation of credit risk strategies are effective to minimise bad debt provisions, bad debt write off and customer churn. Ensure alignment with Decision Science in the definition, development, and evolution of Digital Banking prediction capability, and the optimisation thereof
    • Ensure alignment with Product Management from a risk-based pricing and portfolio optimisation perspective – ensuring alignment to business strategy, profitability, and continuous credit risk management capability improvement
    • Ensure alignment with Product Development and Finance to ensure “fit for purpose” strategies and policies are developed to support the product roadmap
    • Review and report the Credit Losses and Portfolio Quality with detailed analysis to prevent/reduce any credit losses and appropriate control measures to the GM: Credit Risk and if required Risk Management Committee

    Governance

    Operational, Tactical and Strategic Meetings

    • Participate in strategic meetings, ensure relevant participation, and provide guidance and input in the various discussions. Solicit feedback and input from legal and finance teams.
    • Drive adequate risk mitigation and controls and elicit inputs from relevant parties
    • Request relevant budget for internal projects
    • Prepare proposal on change initiatives, policies, and procedures

    Escalations

    • Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
    • Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

    Tactical

    • Craft all projects initiated (internal or global)
    • Review and finalise objectives, targets, and budgets for the Credit Risk as applicable
    • Review key risks, issues and dependencies and set mitigation actions
    • Facilitate decisions regarding tactical changes

    Performance

    • Monitor performance and alignment with overall Credit Risk strategy
    • Ensure alignment between other functions within Group Finco teams

    Reporting

    • Report monthly to the Credit Risk General Manager relating to progress made in accordance with the delivery of the product service roadmap from both project, implementation, and performances perspectives
    • Report on an ad-hoc basis on specific management requirements as and when necessary

    Budgets

    • Manage functional budgets in line with overall budget and business objectives
    • Managing project initiative budgets in line with business objectives
    • Support the reduction of cost of operations, in line with a least cost operating strategy stemming from the business drivers

    Managerial/Supervisory Responsibility

    • Continually develop a culture of strong collaboration and effective team working
    • Provide guidance and leadership ensuring future focus and current efficiency
    • Coach and mentor direct reports to ensure staff motivation is high
    • Ensure adequate succession planning & that succession plans are achieved
    • Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
    • Ensure the effective management of diversity among personnel in the division
    • Identify staff training and development needs and implement necessary actions
    • Manage team (including recruitment, on boarding, attrition)
    • Recruit and build a world class MoMo Advance team
    • Set goals and objectives for direct reports, monitor progress, and maintain motivation
    • Set up appropriate structure to meet departmental management objectives

    Job Requirements (Education, Experience and Competencies)
    Education:

    • Minimum of 4-year tertiary degree in Financial, Commerce, Statistical, Credit Risk Management or related field
    • Master’s Degree in a Financial, Commerce, Statistical, Credit Risk Management or related field (preferred)
    • Postgraduate qualification/ Certification in Credit Risk Management (advantageous)

    Experience:

    • Manager track record of 4 years or more
    • At least 3 years’ experience defining and project managing the technical and business implementation of credit risk strategies within a FinServ/FinTech environment
    • Minimum of 7 years of experience in Financial services, consulting, strategy, analytics, engineering, or related industry
    • Significant experience in defining, developing, and deploying credit risk & collections (credit life cycle) strategies in a scalable/large scale Financial Services and/or Consumer Finance multi-country environment
    • Experience in leveraging traditionally unconventional data and insights to deploy and optimize multi-territory/multi-product credit risk strategies via mobile/telco channels (preferred)
    • Deep understanding of the digital banking ecosystem, players, business models and industry related best practices
    • Experience in ecommerce and electronic payment business is advantageous
    • Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
    • Worked across diverse cultures and geographies
    • Pan Africa multi-cultural experience is advantageous

    Competencies:

    • Functional Knowledge:
    • Proficiency in full credit lifecycle management
    • Credit Risk Management “Best Practice” methodologies
    • Credit Risk Portfolio management
    • Risk Rating and Trend analysis
    • Credit Risk Frameworks
    • Knowledge across a multitude of Asset products, specifically via the delivery thereof via non-traditional and traditional channels, leveraging Telco “big” data
    • Expert knowledge on Deep Learning and its applications
    • Strong credit risk, fraud and collections knowledge
    • SQL, SAS, Python, or other data analytics/data science languages
    • An understanding of machine learning and predictive modelling (preferred)
    • Working knowledge in related Big Data technologies

    Skills

    • Business Acumen
    • Analytics and Interpretation
    • Strategic Thinking
    • Organizational Agility
    • Digital mind-set
    • Dealing with ambiguity and complexity
    • Decision Making
    • Conflict Management
    • Negotiation
    • Financial and Numerical
    • Project Management
    • People Management
    • Executive Presentation
    • Behavioural Qualities
    • Team Player
    • Adaptable
    • Analytical
    • Results-orientated
    • Complete candour
    • Culturally aware
    • Emotional Maturity
    • Innovation
    • Integrity
    • Leadership

    Method of Application

    Interested and qualified? Go to MTN on www.mtn.com to apply

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