Senior Manager at EXL South Africa

Job Description

• The MIS & HR Operations Reporting Specialist will play a critical role in managing and optimizing the department’s reporting processes, delivering strategic insights, and administering key HR systems.
• The role combines skills in management information systems (MIS), data analysis, strategic reporting, and the administration of BI tools to ensure that the department operates efficiently and requires a strong background in data analysis, business intelligence tools (especially Power BI), and HR systems administration. You will be responsible for creating and managing Power BI dashboards, providing strategic reporting. 

Responsibilities

MIS & Strategic Reporting

• Develop, manage, and deliver accurate MIS reports for HR, tracking metrics such as attrition, performance, and early warning indicators.
• Analyze HR data to identify trends and patterns to inform workforce planning and organizational development.
• Collaborate with HR leadership to define KPIs, reporting requirements, and prepare monthly, quarterly, and annual strategic reports.

Power BI Dashboard Creation

• Build and maintain interactive Power BI dashboards for key HR metrics (e.g., headcount, attrition, diversity, recruitment funnel).
• Ensure data accuracy, consistency, and real-time reporting capabilities.
• Customize dashboards for department and leadership needs and provide training on interpretation and usage.

Management Reporting

• Prepare comprehensive monthly and quarterly HR performance reports for management.
• Consolidate data from multiple sources (HRIS, ATS, payroll systems) into actionable insights.
• Highlight key issues and provide recommendations for operational improvements.
• Support audit and compliance reporting requirements.

Collaboration & Continuous Improvement

• Work closely with HR, management, and Global HRIS teams to align reporting approaches and strategies.
• Monitor workforce trends to recommend improvements in hiring, productivity, and retention.
• Evaluate HR tools and systems and propose optimizations for better reporting and analysis.

Competencies & Skills

• Strong attention to detail with a passion for accurate reporting.
• Excellent communication and presentation skills.
• Ability to work independently and in a team in a fast-paced environment.
• Strong problem-solving and analytical thinking.

Qualifications

Minimum Requirements: 

• Minimum of 3 years of experience in an MIS, data analysis, or HR reporting role.
• Strong experience in creating and managing Power BI dashboards and reports.
• Experience in preparing management reports and strategic insights for senior leadership.
• Strong understanding of HR processes and metrics.
• Experience with Power BI and Microsoft Excel (Pivot tables, VLOOKUP, macros). 
• Certifications (Preferred): Power BI or other data-related certifications are a plus.

Technical Skills:

• Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP, macros, etc.) and Power BI.
• Strong understanding of database management, data analysis, and reporting methodologies.
• Experience with HR platforms and managing workflows.

Soft Skills:

• Strong attention to detail and a passion for accurate reporting.
• Excellent communication and presentation skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving and critical-thinking abilities.