Senior Manager - External Communication Sustainability and Corporate Affairs at MTN

Responsibilities
Planning and Operations Leadership

External Communications and Content Management

• Provide content strategy for MTN SA across the operating companies
• Identify key strategic issues and conceptualize content that is appropriate for the both internal (MTN SA) and external stakeholder to positively position the MTN Brand
• Set up and provide direction, guidance to MTN Communication Champions in the MTN operations and within MTN SA to be ambassadors of the Corporate Affairs department in telling stories which will end with the generation of group-wide content;
• Manage MTN Group publicity campaign and determine the appropriate platform which will give MTN SA positive publicity and PR mileage.
• Manage the different communication mediums and tailor content for use on the various mediums, including portal websites, media platforms and social media, presentations, speeches.
• Proactively generate, write, proof-read and edit content to be placed on all MTN SA communication channels
• Produce and update MTN SA company profile which will be use in the different platforms.
• Provide writing services to all internal business units, in particular Corporate Affairs, Human Resources, Marketing, Innovation and Commercial, Group Company Secretary, Technology, Finance (Investor Relations) etc
• Assist and supervise subject matter experts in writing their own content.
• Communicate with multiple stakeholders on content and stories aimed at telling the MTN Story.
• Develop an information management system including MTN SA archives and track MTN SA milestones for archival purposes
• Communicate with multiple stakeholders on content and stories aimed at telling the MTN story.
• Provide editorial contribution and distribution of memo’s, circulars from the offices of the Executives.
• To take full accountability of MTN written content by external sources and continuously evaluate their contribution.
• Responsible for researching communication needs, addressing attitudes, determining shifts in attitudes, recommending policies and initiatives and then measuring the effectiveness of these initiatives

Continuous Improvement

• Keep abreast of international best practice, technologies and industry trends.
• Proactively research relevant best practice and processes, recommending translation of these in the strategic framework of the unit.
• Maintain an understanding of related systems in order to develop integrated systems and processes.
• Keep up to date with new products and services and their impact on MTNSA
• Understand and take cognisance of emerging markets and plan accordingly

Budget Management

• Forecast, plan and develop budgets that provide MTN with return on investment, and seek required approval thereof
• Manage and optimise the assigned budget, ensuring all expenditure is in line with MTN SA’s strategic intent and agreed budgets

 People & Culture Management

• Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors
• Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
• Create and implement personal development plans
• Define the divisional KPAs and KPIs that will be cascaded down to each area
• Manage Performance and identify training needs. Coach and guide subordinates
• Enable and model healthy employee relations and collaborative teamwork
• Manage diversity, develop, and embed an Employment Equity plan for the business area
• Contribute to building a culture  of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
• Act as an ambassador for the Corporate Affairs and Sustainability team by living the Brand values and vital behaviours and changing and influencing employees’  behaviour
• Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organisation. Build the Company’s brand to be the employer of first choice
• Commitment to good governance and clean audits on all governance requirements.

Qualifications
Education

• Minimum of 4 years Communication, Public Relations, Marketing or related degree
• MBA or Masters in relevant field of study (advantageous)

Experience

• Minimum 8 years experience including experience:
• In a  Public Relations/ External Communication role
• Experience working in a global/multinational enterprise /FMCG 
• understanding  of emerging markets
• In managing staff
• Knowledge of consumer data analytics, management,  and platforms in a Techco environment
• Experience in continuous improvement through the implementation of best practices
• Understanding of emerging markets