Mission/ Core purpose of the Job
The Senior Manager: Financial Products & Portfolio Development is responsible to identify key innovations in the fintech & banking sector and develop accordingly the Financial Product portfolios i.e. Consumer Banking, Business Banking & Open Banking.
The role is expected to drive a holistic portfolio based approach to be able to provide unique value propositions to the segments end user, enterprise & financial institutions.
The Senior Manager is responsible to identify, design, develop & deliver those new products & services for the market owners of end user, enterprise & financial institutions segments. The role is also responsible to develop the recommendation engine to offer a personalized experience to target users using these financial products.
Responsible for defining and driving the implementation of the business Banking portfolio & go to market strategy across Opcos.
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Strategy Development and Implementation
- Lead the creation of the sub functional strategy in line with the overarching business goals
- Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
- Cascade and communicate overall Strategy and Business Plan
- Translate the overall strategy into operational initiatives and plans and drive execution
- Define detailed portfolio development plans for various digital products and services.
Operational Delivery
- Manage & drive portfolio based convergence across various advanced banking & financial products to increase revenue and market share with the recommendation engine
- Identify & develop new banking services
- Collaborate with the market owners and leading partners
- Monitor and report on portfolio risks
- Follow market trends & innovation, conduct market assessments and competitor analysis
- Monitor the risk of the overall advanced banking & financial products portfolio to ensure the integrity of the ecosystem
- Based on the recommendation engine, identify & develop opportunities to leverage cross functional products & services among the advanced banking portfolio
- Build curated financial portfolio based products that provides a single one stop shop value proposition to the customer
- Lead the business and the relationship development with business partner prospects. Align objectives, priorities, and resources between Finco and relevant partners
- Support implementation of Advanced Banking & Financial Products strategy
- Develop comprehensive operational plans to support effective implementation and delivery of the strategy, and manage the execution across Group Finco
- Identify future challenges and opportunities; and identify trends to develop new products & services to drive sustainable growth
- Identify customer needs and competitor solutions to drive new business opportunities and create disruptive experiences
- Manage the product development lifecycle from ideation to delivery and ensure integration with the existing product suite across advanced banking portfolio with market owners
- Lead the identification and selection of technology & development resources required to deliver the products
- Ensure synergy across the Group Finco functions, Finco OpCos and partners through effective management of inter-functional relations and activities
- Oversee the monitoring and tracking of products and services’ performance after launch
- Lead the establishment and maintenance of quality/process standards that will enhance the customer experience and cost efficiency
- Responsible for backlog management, iteration planning, and elaboration of the user stories
- Manage the prioritization of product feature backlog and development
- Review and monitor product backlog according to business value or ROI
- Manage product release plans and set the expectation for delivery of new functionalities
- Engage with Finco Opco counterparts to receive local market insights, new product requests, share Group Finco insights with respect to partnerships and alliances
- Ensure customer needs and requirements are satisfied through appropriate systems, processes, and procedures
Governance
Strategic Meetings
- Participate and provide input in strategic meetings
- Perform evaluation baseline of key performance indicators (KPIs)
- Request for relevant budget for internal projects and new initiatives
- Facilitate preparation of proposals on change initiatives, policies and procedures
Escalations
- Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
- Manage and provide solutions through stakeholder consultation where relevant
Function Tactical
- Review all projects initiated (internal or global)
- Prepare objectives, targets, and budgets as applicable
- Review key risks, issues and dependencies and set mitigation actions
- Sign off and Facilitate sign-off / making decisions regarding tactical changes
Performance
- Monitor and analyse products performance trends from financial, competitive, and operational perspectives
- Monitor performance and alignment with Finco global strategy
- Ensure alignment between and across other functions within the Group Finco team
Reporting
- Report on a periodic basis to the Reporting Manager relating to progress made within the function and in accordance with the measurement metrics set by the organization
- Report on an ad hoc basis on specific projects, as required
Budgets
- Manage functional budgets in line with overall business objectives
- Manage project initiative budgets in line with business objectives
- Ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers
Managerial / Supervisory Responsibilities
- Continually develop a culture of strong collaboration and effective team working
- Provide guidance and leadership ensuring future focus and current efficiency
- Coach and mentor direct reports to ensure staff motivation is high
- Ensure adequate succession planning & that succession plans are achieved
- Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
- Ensure the effective management of diversity among personnel in the division
- Identify staff training and development needs and implement necessary actions
- Manage team (including recruitment, on boarding, attrition)
- Recruit and build a world class product team
Job Requirements (Education, Experience and Competencies)
Education:
- 4 year Business Science. Engineering (or related) Degree
- Master’s in business administration/ relevant Master’s degree is advantageous
- Formal certification in Digital Product Management / Product Owner, Agile Delivery, User Experience or other relevant fields would be beneficial
Experience:
- Minimum of 7 years of experience in Financial services, consulting, strategy, analytics, engineering, or related industry
- At least 3-4 years’ experience in in Commercial/Financial Portfolio Management in a scalable/large scale Financial Services and/or Consumer Finance multi-country environment
- Or at least 3-4 years’ experience in in banking product owner or product management role
- Manager track record of 3-4 years or more
- Experience in defining and project managing the technical and business implementation of portfolio strategies within a FinServ/FinTech environment
- Experience in B2C and/or B2B financial products with a broad range of products offered
- Experience in leveraging traditionally unconventional data and insights to deploy and optimize multi-territory/multi-product portfolio strategies via mobile/telco channels
- Deep understanding of the digital banking ecosystem, players, business models and industry related best practices
- Understanding emerging markets advantageous
- Worked across diverse cultures and geographies
- Pan Africa multi-cultural experience is advantageous
- Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
- Attitude of Innovation, inventiveness and thought leadership
- Abreast of global mind-set and best practice
- Willing and flexible to travel within Africa and Middle East
- English speaker. French, Portuguese, Zulu, Swahili, and other African languages a plus
Competencies:
Functional Knowledge:
- Understanding of FinTech, banking, microfinance and payment businesses
- Fintech Products & Ecosystem
- Payments Ecosystem
- Portfolio Management
- Financial Asset Classes & Product Portfolio Management
- Project and Programme Management
- Product management
- Understanding of the regulation environment
- Working knowledge in related Big Data technologies
- Agile delivery and Development Operations frameworks
- GTM strategy
Skills
- Business Acumen
- Analytics and Interpretation
- Strategic Thinking
- Organizational Agility
- Digital mind-set
- Dealing with ambiguity and complexity
- Decision Making
- Conflict Management
- Negotiation
- Financial and Numerical
- Project Management
- People Management
- Executive Presentation
Behavioural Qualities
- Adaptable
- Complete candour
- Culturally aware
- Emotional Maturity
- Innovation
- Integrity
- Leadership
- Team Player
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