Senior Manager - Forensic Services Risk and Compliance at MTN

Job Description

Experience

• Manager track record of 5 years or more at Management level in Fraud Risk Management with at least 3 years in Technology and Telecommunication sector/ industry
• Experience in Proactive Fraud Risk Management or related client services
• Experience in evaluating and performing fraud risk assessments and other risk management practices such as deep dives, training and awareness at organisational level is essential
• Experience in managing and performing complex fraud investigations.
• Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team

Job Outcome / Results

• Develop a fraud risk management strategy, and execution thereof.
• Create awareness on and drive the implementation of a fraud risk management strategy within the OpCo.
• Continuously improve a robust fraud risk management strategy reporting framework to effectively monitor fraud risk.
• Develop and review reports on fraud detection and prevention systems, trends, new challenges, new exposures, with recommendations and guidance to management, based on internal expertise and best practices.
• Drive effective completion of the fraud investigations in accordance with Forensics investigation framework and best practices.
• This role is required to stay up to date on all relevant fraud risk management requirements and to lead changes to mitigate the risks of fraud and other types of misconduct.

Responsibilities

Strategic Implementation:

• Lead creation of the Fraud Investigations and Fraud Prevention and detection strategy in line with overarching divisional goals for area
• Ensure effective alignment of the overall Fraud strategy by means of providing direction, structure, business plans and support

Operational Delivery:

• Develop and drive appropriate fraud detection and prevention operational frameworks, aligned to overall Fraud Risks facing MTN SA and associated strategy
• Develop and drive appropriate fraud investigation frameworks, monitoring and mitigation policies, procedures and controls for MTNSA
• Ensure embedded systems and processes are effective and drive reduction and mitigation of fraud risk and enable the employees and business to denounce any irregular activities
• Manage and drive the continuous testing on the design and effectiveness of these key internal controls, systems and processes for fraud detection and prevention
• Address control weaknesses, and make recommendations regarding industry best practice controls, systems and processes, and continued control improvements
• Produce/compile high level reports on fraud detection and prevention systems, trends, new challenges, new exposures, with recommendations and guidance to management, based on internal expertise and best practices
• Ensure that the whistle-blower function as an enabler to fraud detection and prevention operates effectively, and that training on the channel is be included in the training programmes developed
• Provide expertise input to management for the development and enhancement of internal fraud detection and prevention strategy and framework
• Ensure that the investigation of fraud is done in accordance to internal standards and methodologies and with assured quality, identifying and developing enhancements that contribute to a more robust fraud investigation and forensic process;
• Produce/compile high level report on fraud risk investigation, high profile incidents, with recommendations, guidance, trend analysis, best practices, in order to advise  management on how to mitigate the risks
• Develop and drive the investigative processes to ensure that potential and identified fraud is adequately probed; and recommend additional tools and methods that could be deployed in combating breaches to fraud management;
• Maintain the MTNSA Fraud Incident Register, to identify trends and high-level incidents
• Oversee the integration of fraud investigation systems, controls, and processes within the fraud investigation framework;
• Review analytics reporting on fraud incidents across the business, interpreting trends and recurrent cases, level of risk and impact of these cases, ensuring that recommendations that will drive effectiveness of internal controls, reducing the risk of fraud across the business;
• To provide expertise input to management for the development and enhancement of internal fraud investigation strategy and framework, aligned with best practices, which will translate in tighter and more robust controls, with a significant reduction of the risks

Special Assignments and Investigations

• Manage and/or carry out special fraud assignments and investigations, as required and/or requested by the GM / Executive and/or Chief Risk Officer / other.
• Report independent fraud detection findings in the form of comprehensive reports feedback presentations on a timely basis to the GM / Executive, Chief Risk Officer, and if necessary to the Audit Committee / Group Audit Committee

Budget Management

• Forecast, plan, develop and review budget for the unit that provides MTN with return on investment,
• Manage and optimise the budget, ensuring all expenditure is in line with the agreed budgets
• Monitor costs and determine initiatives to optimise resources. Ensure cost effectiveness by maximising cost/benefit ratios
• Identify areas where money is lost and seek ways to reduce expenditure
• Base annual budgets on the identification of trends and patterns within the current operations and extrapolate these over the next planning cycle, taking any known changes in new products or services into consideration

Reporting

• Define risk reporting requirements for the organisation through stakeholder engagement and create suitable reporting templates
• Regular reporting to relevant Steering committees, Senior Management, General Management and Executive Management on all the aspects of fraud (Prevention, detection, investigation)
• Report on a monthly basis to management relating to progress made within the sub-division and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects as and when necessary

Project Management

• Drive the implementation, tracking, monitoring and compliance of Projects
• Contract management in line with Procurement Policies
• Co-ordinate project reporting
• Ensure effective implementation and operations of the Integrated Assurance model
• Fraud Risk management

People (Learning & Growth) Perspective

• Build and manage a high performing team by providing leadership, role clarity, training and career development.
• Ensure open communication channels with staff and implement change management interventions where necessary.
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program.
• Continuously seek self-professional development to hone skills and capabilities in a versatile and evolving digital landscape.
• Identify, evaluate and track the development needs and performance of staff within the division, providing opportunities for staff to build on the company’s investment in their  training and improve productivity.
• Coach and mentor the team to ensure understanding of the objectives and goals of the division, awareness of all related job requirements and accountabilities and leverage human resources through the deployment of robust people management practices.

Qualifications

• 4-year tertiary qualification in Accounting/Audit/Finance/Law/Technology
• Certified Fraud Examiner
• Professional qualification in e.g. AML/CFT, Fraud and Forensics, Anti Bribery and Corruption, Compliance Management
• Post graduate advantageous