Senior Manager: Information and Communication Technology (ICT) at Robben Island Museum (RIM)

Key performance areas: 

• Provide strategic leadership and support on the development of departmental plans and implementation of integrated strategies to achieve set goals. 
• Provide strategic input on digital transformation initiatives and emerging technologies. 
• Support RIM departments with ICT and Infrastructure planning, including asset allocation 
• Oversee the ICT Infrastructure Management, installation, configuration, and maintenance of ICT infrastructure, including servers, networks, and end-user devices. 
• Ensure efficient systems administration and support 
• Implement cybersecurity and data protection framework and plans 
• Manage and oversee ICT Projects within approved scope, budget, and timelines. 
• Manage ICT vendor and contracts and service providers to ensure quality service delivery. 
• Provide guidance to own team, aligning functional practices with the organisation’s strategy, annual plans and statutory requirements. 
• Promote a culture of accountability and functional discipline. 
• Support audit processes (internal and external) and implement audit recommendations. 
• Maintain strong internal controls and ICT governance systems. 
• Oversee ICT asset and infrastructure management processes including asset register maintenance and verification. 
• Support and enterprise process and system upgrades and automation initiatives. 
• Monitor project budgets and expenditure. 
• Liaise with internal departments, auditors, and external stakeholders, providing ICT advice and guidance to management. 
• Support decision-making through in-depth analysis and insight, providing dashboards and management reports. 
• Maintain proper knowledge, records and documentation system management 
• Support the development and review of ICT policies and procedures. 
• Develop ICT management framework and ensure that controls are implemented at all levels of the organisation 
• Ensure sound Public Relations and Stakeholder management, including interface with strategic key partners 
• Advise RIM Council, Regulatory Committees, Executives and Management teams, on new legislative developments in relevant functional areas. 
• Ensure the application of principles of good governance and legislative compliance for effective and efficient operations and service delivery 
• Provide enabling mechanisms for a seamless end-to-end value chain management to sustain functional effectiveness, supporting executives, management and team members. 
• Ensure development and continuous improvement of processes, policies and compliance frameworks applicable to the functional area. 
• Oversee Employee Relations, ensuring sound labour relations and compliance within own function as guided by organisation’s policies, the South African labour legislation and regulations. 
• Oversee budgeting and reporting processes within the function, including but not limited to the PFMA and related regulations 
• Ensure that functional performance metrics and targets are met and reported on 

Experience and technical skills: 

• Honours Degree (NQF8) in Information Technology, Computer Science, or equivalent 
• Master’s Degree will be an added Advantage 
• Relevant professional certifications (e.g., ITIL, CISSP, MCSE, COBIT) 
• A minimum of eight (8) years relevant experience in ICT environment of which at least five (5) years must be at senior management level 
• Experience in ICT infrastructure, systems management, and cybersecurity 
• Proven experience in project and vendor management 
• Must have experience operating at a strategic level, with proven track record of developing and implementing strategies to align to organisation’s goals 
• Understanding and application of protocol matters regarding government, parliament, and other key stakeholders 
• Experience in leading and managing complex projects and teams 
• Proven track record in research, benchmarking and report writing 
• Proven leadership and governance skills 
• Ability to build rapport and establish trust with staff and key stakeholders. 
• Ability to operate effectively within highly unionised environments 
• Strategic planning and policy development skills 
• Budgeting and forecasting 
• ICT infrastructure and network management 
• Compliance and ICT governance frameworks (COBIT, ITIL) 
• Cybersecurity and risk management 
• Systems integration and support 
• Data management, protection and trend analytics 
• Decision-making, accountability and problem-solving 
• People management skills 
• Strong interpersonal and diplomacy skills 
• Effective communication skills (verbal and written), 
• Negotiation and persuasion skills 
• Administrative and document management systems. 
• Program and Project Management Skills 

no later than the 2nd of October 2026