Senior Manager, Insights & Experience Strategy (IXS) at Johnson & Johnson

The Role
Concentrating on J&J’s Global Public Health (GPH) efforts, this role will bring human-centered design to develop impactful solutions for the world’s most underserved communities.
It advocates for health equity while co-creating integrated solutions rooted in a deep understanding of people and systems. Working remotely and embedded in GPH, this role represents JJD on a cross-functional team, engaging a range of global partners in research, synthesis, co-creation, and defining strategic paths to the desired future state.

You

• As a self-starter, you navigate ambiguity, and are a confident Service/Experience Design leader. Possessing a real passion for care-centered design, you have the relationship-building competence to collaborate in diverse cultural contexts with partners of different levels of seniority. You possess the talent to synthesize disparate inputs into concrete strategies that help people access and stay on care.
• You have a high level of purpose and consistently deliver excellent work.
• Experience in working with partners across Asia, Africa, and the United States, and a willingness to practice some flexibility in working hours to accommodate team collaborations across time zones are important as you consider this role.

You in the Role

• Embed a service design perspective in design for behavior and systems change on cross-functional teams in GPH
• Deliver human-centered design research, strategy, and innovation practices to address a business need in the Healthcare ecosystem in low- and middle-income countries, collaborating with patients, caregivers, providers, and external partners
• Lead teams in synthesis of research, developing engaging insights, compelling narratives, and strategic frameworks to influence the development of equitable care experiences
• Enable the effective transition of these insights and strategies into implementation with local ownership through participatory methods at the global and local levels
• Increase the value of design by continuously advancing our methods, helping to shape design for health equity and bring leading design practices as a differentiator to critical funding and implementing partners on the global stage

Requirements
Qualifications

• At least a bachelor’s degree in design or related field
• 8+ years of Service and/or Business Design leadership-related experience in shaping Social Entrepreneurship, Social Innovation or Public Health Programming
• Experience in building both digital and human-delivered services with community engagement and health promotion activities is a plus
• Very skilled in facilitation and participatory design practices that enable others to own the design process - designing ‘with’ and not ‘for’, and enabling others to implement solutions moving forward
• Confident qualitative research background with exposure to quantitative methodologies, developing and translating insights into desirable care futures, informing implementable tactics in regulated public health environments
• Strong visual storytelling, and clear, concise writing and speaking skills are required
• English fluency is required