Senior Manager: Insurtech at MTN

Mission/ Core purpose of the Job

The Senior Manager: Insurtech is responsible for:

• Supporting and executing the strategy (product, operating model, acquisition, engagement, retention, experience and integration of partner systems) for MTN Group to expand its scope of business and services within the insurance space through the development, deployment and management of disruptive insurance solutions and products
• Providing robust intelligence and business analytics to support the insurance commercial strategy
• Leading the constant improvement of data management, business reporting and reporting tools to ensure MTN is in the best position to leverage its data
• Supporting the business development of MTN Insurance by compiling comprehensive business case to support strategic and investment decisions
• Supporting the department and the OpCos to lead and monitor Insurance business planning

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) 

Key Deliverables

The Senior Manager: Insurtech will be accountable to achieve the following objectives:

Strategy Development and Implementation

• Lead the product monitoring of the group wide Insurance business
• Lead the project interaction/management between OpCos/Group and partner platforms/solutions in line with overarching divisional goals with emphasis on client experience (internal and external)
• Project manage the successful and effective implementation GTM/sales and marketing initiatives to rapidly deploy the roll out of insurance solutions
• Develop/coordinate and implement insurance integrations
• Build integration tools and capabilities to support the rollout of insurance solutions across multiple counties into MoMo and core telecoms platforms
• Development and implementation of a go-to-market (GTM) strategy and an engagement strategy to enable MTN operation to grow the insurance business
• Launch and project manage the MTN insurance partner platforms and capabilities across MTN footprint
• Ensure MTN capture value within the insurance value chain
• Ensure MTN is equipped to deliver the best user experience and value to every key stakeholder of insurance strategy
• Develop the in-country interfaces/integrations to partner platforms

Reporting

• Report on a monthly basis to management relating to progress made within the insurance division and in accordance with the measurement metrics set by the organisation
• Report on a regular basis on specific projects as and when necessary
• Develop a group wide framework for insurance business reporting
• Lead the month reporting cycle
• Coordinate with technology/finance and partner/JV team to deliver daily and weekly reports
• Coordinate with partners to collect key business reports

Project management

• Insurance partner integration project management
• Insurance platforms launch across MTN footprint
• Manage multifunctional teams to ensure delivery of complex integration and data transfer requirements between MTN and insurance providers
• Define solutions to rapidly deploy complex data and transaction heavy products in a real time and heavily regulated environment
• Require a deep understanding of partner and MTN capabilities to ensure readiness and robustness of customer solutions
• Develop reusable process and capabilities for OpCos to rollout technology, distribution, CVM and marketing solutions
• Detailed partner engagement and teamwork to project manage across functional teams, technical solutions partnership and complex real time systems
• Relationship manages partners at technical and solution implementation levels

Business intelligence

• Gather, analyse and share competitive intelligence and best practices
• Conduct market research to uncover new trends and shifts in consumer attitudes
• Ensure the robustness of insurance reporting systems and business rules
• Perform deep dive insurance analytics to understand consumer usage behaviours

Operational Delivery

• Set up and manage project
• Develop insurance reporting template and support OpCo to implement these templates
• Develop an operational playbook for OpCos to drive the insurance platform/product range and provide guidance to OpCos
• Ensure OpCos are equipped to launch, growth and develop MTN insurance product range
• Handle capacity building and best practices sharing to improve execution at the OpCo level
• Manage the build of data transfer systems and manage the integrity of data between MTN and insurance providers
• Manage budgets
• Support and implement new products with OpCos
• Support OpCos to implement new products and services leveraging MTN assets and platforms and capabilities
• Support OpCos to develop and implement Go-to-market strategies and marketing strategies to growth the insurance product range
• Support OpCos to have proper reports and handle compiling data analytics
• Support Opcos to improve data analytics competences
• Review and identify key risks, issues, and dependencies and set mitigation actions
• Sign off / make decisions regarding operational changes
• Lead engagements with key internal and external stakeholders
• Deliver key partnerships
• Implement strategy

Business planning and forecast

• Provide monthly Insurance performance reports to support commercial decisions
• Collate and analyse Opcos performance benchmarking results against targets and make recommendation to improve performance.
• Develop and track KPIs and dashboards
• Review the Opco business plans assumptions for completeness, accuracy and robustness
• Consolidate the individual Opco business plan targets to produce the Global business targets
• Provide quarterly revenue and policyholder reforecast
• Business case development and product review
• Support Opco to develop GTM strategies
• Provide detailed product revenue and subscriber forecast
• Conduct post implementation review of product/ services and propose actions to improve performance

Governance

• Ad-hoc, operational and tactical meetings
• Set up / participate in ad hoc and operational meetings
• Participate and provide input into tactical and strategic meetings
• Prepare department reports
• Report at process and functional level

Escalations

• Manage and resolve escalations that have impact on critical path of service delivery
• Escalate issues that will result in significant time, scope, employee/customer or cost impacts if not resolved
• Manage and provide solutions to issues that require formal resolution

Tactical

• Provide input into the review of all projects initiated
• Review key risks, issues, and dependencies and set mitigation actions
• Manage budget
• Provide input and tactical activities to drive merchant payment volumes and growth merchant payment ecosystem

Performance

• Review performance against agreed KPIs and compliance to SLAs
• Create and monitor plan for continuous improvement
• Review performance of teams

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum of 3-year tertiary degree in finance, statistics or a business-related discipline / Part Completion Actuarial Science
• Fluent in English
• Postgraduate qualification will be an added advantage.

Experience:

• 5 years relevant experience in insurance or Insurtech
• Relevant experience in insurance product management and development and system integration
• Proven track record of managing and execution of full life-cycle digital projects
• Strong experience in product/project management
• Deep understanding of insurance as a business, which includes strengths or experience in: marketing, sales, product marketing, brand marketing, SEM, social advertising, remarketing, reactivation, email marketing, store curation, campaign management, customer service
• Insurance integration expertise and managing complex technical projects

Competencies:

Functional Knowledge:

• Forecasting techniques
• Good knowledge of insurance
• Business analysis and modelling
• Market research
• Project management
• Data mining and visualisation techniques
• Knowledge of local and global markets, including market trends in insurance
• Understanding the regulatory environment
• Data analytics
• Change management
• Insurance systems and operating models/environment
• MTN core systems
• MTN mobile money systems
• Digital, mobile and payment technology, solutions and applications
• Ambiguity in the workplace
• Complex structures
• Decision making processes
• Information processing
• Risk management
• Stakeholder management
• Business process development

Skills

• Analytical
• Innovation
• Product and project management
• Planning skills
• Interpersonal skills
• Communication skills
• Conflict management
• Continuous improvement
• Data interpretation
• Decision making
• Leadership
• Negotiations
• Presentation
• Problem solving skills
• Relationship skills – to build relationships to facilitate efficient workflow
• Scanning skills – to search for new ideas, trends and principles
• Strong business acumen skills; understanding of the business as a whole
• Strong ‘can-do’ attitude combined with an ability to use minimum resources to get maximum outputs

Behavioural Qualities

• Strategy Implementers
• Decisive Problem Solver
• Adaptable
• Complete candour
• Relationship Builder
• Results Achiever
• Operationally Astute
• Conscientious
• Attention to detail
• Resilience – to repeatedly challenge despite setbacks and resistance
• Pro-activeness / initiative – to introduce ongoing changes to maximise productivity and influence the future
• Focused and priority driven – staying focused amidst the multiple demands and expectations
• Culturally aware
• Emotional maturity
• Innovation
• Relationship building