IT Officer x 1 Manager at Agriseta

JOB PURPOSE

• To provide end-to-end IT Support and manage ICT Service desk to internal users (Including Board Members) and external stakeholder, investigate and resolve ICT support and network incidents and problems and carry out routine configurations and installations of IT solutions with adherence to ITIL and COBIT standards.

ROLE CONTEXT

• Provide IT technical support in terms of hardware, software, systems and administration.

KEY PERFORMANCE
AREA
FUNCTIONAL OUTPUTS / ACTIONS
End User Support

• End user support and optimisation of desktop environment
• Reactive on-site assistance to internal clients
• Daily administration for client PCs and network printers
• Diagnose and resolve software and hardware incidents, including operating systems (Windows) and across a range of software applications
• Support computer devices such as tablets, computer peripherals and other devices that connect to the network
• Email client support
• First Line support to all users-resolve issues reported to the end-users
• IMAC (Installation, Moves, Additions, and Changes) of Hardware & Software
• WIFI networks and Access points
• System user access management and reviews.
• Network Participate in the installation, configuration, maintenance and ongoing management of network, security, hosting and voice equipment as required.
• Recommend, document and plan core infrastructure maintenance and system upgrades, as required.

Server Support

• Network Troubleshooting
• MS Exchange Online
• Provides ITIL Service disciplines, covering Incident, Problem and Change Management.
• Responsible for day-to-day system administration, including management of internal network, VPN, Microsoft Active
• Directory (AD) or Azure AD and system backups.
• Provide cyber security compliance.

Service Management

• Escalations and follow-up with service providers
• Attending SLA meetings
• Assist in conducting and documenting systems changes.

Governance & Compliance Maintain ICT registers

• Ensure compliance with ICT policies and procedures
• Assist with Audit information gathering

INTERNAL AND EXTERNAL CONTACTS

• Internal departments: All departments within AgriSETA
• External Service Providers

MININUM
QUALIFICATIONS AND
EXPERIENCE

• NQF level 6 in Information Technology or equivalent qualification
• COBIT, N+; A+; ITIL Certificate; Microsoft Certified Desktop
• Support Technician (MCDST); will be an added advantage
• 3 years of experience as an IT Technician/Desktop Support

REQUIRED
COMPETENCIES

• Microsoft Operating Systems Windows 11
• Network Troubleshooting
• MS Active Directory, MS Exchange Online
• Network Router, network printer setup and configurations
• Lan configuration and troubleshooting
• Onsite and Cloud Backup systems
• Corporate Anti-Virus products
• Microsoft Office 365 Suites, Cloud