Jobs at MTN

Mission/ Core purpose of the Job

The General Manager:  Product, Portfolio Optimisation & CX is responsible to define, develop and implement the Product Marketing and Customer Experience (CX) strategies through the establishment of key communication channels between BankTech and its’ customers. The role is responsible to build and operationalize a multi-channel GTM strategy that results in exponential customer growth and revenue generation.

The role will work closely with UX/UI across digital channels teams (USSD, WEB, App, Bot, WPA) and BankTech segments (Consumer, Merchants, SMMEs, Agents, Developers) in order to enhance Customer Experience. The General Manager is also responsible for ensuring the high penetration of Mobile App and WPA users among data/smartphone enabled Fintech users.

Further the General Manager is responsible for the overall quality, performance of portfolios, portfolio administration and credit quality of assigned portfolios . This includes strategic alignment of portfolios to business objectives, defining portfolio execution processes, planning and implementation, and ensuring consistency of delivery standards to drive optimal delivery, financials, and quality.

As part of the leadership team, the General Manager is responsible to contribute to Finco’s overall strategic goals, to achieve profitable growth, and to continuously improve the operations performance.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) 

Strategy Development and Implementation

• Provide input into the BankTech strategy in line with the overarching business goals, ensuring that Finco maintains and improves its leadership positioning
• Define the overall functional strategy and business planning for the team
• Ensure the effective execution of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps, aligned to group strategy and frameworks, implementing to Opcos
• Drive the effective cascading of the overall business plan
• Execute the functional strategy by driving customer awareness, engagement, experience and monetization
• Provide input into the BankTech Business Plan and cascade this to Opcos
• Drive product revenue and growth, operational excellent and customer satisfaction

Staff & Leadership Management

• Build and manage a high performing team by providing leadership, role clarity, training and career development
• Build and manage a high-performance team
• Continually develop a culture of strong collaboration and effective team working
• Ensure open communication channels with staff and implement change management interventions where necessary
• Provide definition of roles, responsibilities, individual goals and performance objectives for the team
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
• Develop and implement a training plan in order to build and develop skills within the team
• Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan
• Performance manage resources in accordance with HR policy and legislation where necessary
• Actively participate in leadership team and develop skills of own team
• Promote a ‘Finco centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance

Operational Delivery

Functional Leadership:

As the functional leader of the Product, Portfolio Optimisation & CX vertical, the General Manager is accountable to:

• Establish, monitor and align the direction, strategy and results of the vertical collectively and as individual work areas
• Lead and drive an integrated solution development and problem-solving philosophy within the function
• Monitor true-value metrics to measure the impact and benefit of the function to Group Finco
• Drive continuous improvement across the function

Product Portfolio (Asset Management/ Commercial Portfolio & loans)

• Review and oversee the deal pipeline for BankTech, managing the different categories and geographies as a portfolio to maximize the performance of the portfolio
• Review portfolio strategies to increase BankTech revenue and market share
• Review and optimize product value propositions including issuing, acquiring, new product propositions.

Governance

Operational, Tactical and Strategic Meetings

• Hold strategic meetings, ensure relevant participation and provide guidance and support in the various discussions
• Drive enterprise wide transformation initiatives, elicit inputs from relevant parties
• Drive adequate risk mitigation and controls, and elicit inputs from relevant parties
• Sign off approval on new initiatives
• Provide relevant budget for internal projects
• Prepare proposal on change initiatives, SLA policies and procedures

Escalations

• Resolve and provide guidance to escalations that have impact on critical path of service delivery
• Resolve issues that will result in severe time, scope, productivity, and cost or resource or reputational impact

Tactical

• Review BankTech-related projects initiated (internal or global)
• Review and finalise objectives, targets, and budgets for the function as applicable
• Review key risks, issues and dependencies and set mitigation actions
• Sign-off / provide guidance on decisions regarding tactical changes

Performance

• Define the standards and set targets for performance across the sub-division and identify the parameters for measurement of performance
• Responsible to drive revenue, this is one of the core revenue generators for the business
• Monitor performance against business plans (i.e. business plan tracking) as well as alignment with global strategy and industry best practices
• Identify opportunities for improvement, and provide the necessary support to respective teams to take the corrective action needed to drive performance against business targets
• Oversee business planning, forecasting and reforecasting

Reporting

• Report on a periodic basis to BankTech Executive relating to progress made within the function and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects, as required

Budgets

• Develop and manage the functional budget in line with business objectives
• Develop and manage project initiative budgets in line with business objectives
• Ensure that the “cost of operations” is reduced, in line with a least cost operating strategy stemming from the business drivers
• Ensure delivery of revenue and growth targets

Job Requirements (Education, Experience and Competencies) (1/2)

Education:

• Minimum of 4-year tertiary degree in Business Management, Marketing or related field
• MBA or Masters (advantageous)
• Master’s Degree in a Financial, Commerce, Statistical, Credit Risk Management or related field (preferred)
• Postgraduate qualification/ Certification in Credit Risk Management (advantageous)

Experience:

• Minimum of 10-12 years post qualification experience plus at least 4 years in Fintech / banking industry /financial sector in Product & Portfolio Management space
• Senior management track record of 5 years or more; with at least 3 years in relevant sector/ industry as per relevant role
• Proven experience in leading and managing BankTech products in a global multi country environment
• Experience in a senior capacity in in CX, digital marketing, digital product management
• Proven experience executing customer experience and retention campaigns
• Experience in marketing product category will be advantageous
• Experience in Commercial/Financial/Lending Portfolio Management in a scalable/large scale Financial Services and/or Consumer Finance multi-country environment
• Experience in defining and project managing the technical and business implementation of portfolio strategies within a FinServ/FinTech environment
• Experience in B2C financial products with a broad range of products offered (secured, unsecured) and/or experience with rating agencies with knowledge across various financial products
• Hands on experience in managing and implementing digital products and initiatives
• Deep understanding of the digital banking ecosystem, players, business models and industry related best practices.
• Understanding emerging markets advantageous
• Worked across diverse cultures and geographies
• Pan Africa multi-cultural experience is advantageous
• Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
• Attitude of Innovation, inventiveness and thought leadership
• Abreast of global mind-set and best practice
• Willing and flexible to travel within Africa and Middle East
• English speaker. French, Portuguese, Zulu, Swahili, and other African languages a plus

Competencies:

Functional Knowledge:

• Understanding of FinTech, banking, microfinance and payment businesses
• Digital marketing
• Digital Banking product management
• Fintech & Digital Business
• Digital content, media and/or applications
• Customer value chain
• Customer management platforms and systems
• Search Engine Optimisation (SEO)
• Search Engine Marketing (SEM)
• E-commerce and electronic payment business
• Go-To-Market strategy
• Customer Experience management
• Expert knowledge on Deep Learning and its applications
• Working knowledge in related Big Data technologies

Skills

• Business Acumen
• Analytics and Interpretation
• Strategic Thinking
• Organizational Agility
• Digital mind-set
• Dealing with ambiguity and complexity
• Decision Making
• Conflict Management
• Negotiation
• Financial and Numerical
• Project Management
• People Management
• Executive Presentation

Behavioural Qualities

• Adaptable
• Complete candour
• Culturally aware
• Emotional Maturity
• Innovation
• Integrity
• Leadership

go to method of application »

Mission/ Core purpose of the Job

The General Manager: Credit Risk is responsible for defining and developing the FinTech Credit Risk strategy and business plan, in line with the overall Finco strategy, for the effective execution across Finco. The General Manager is responsible for, and takes ownership of, the development, deployment and management of the credit risk profiles (acquisition and account management), fraud management & collections strategies relating to an evolving suite of digital banking Asset products and services across the Group Finco landscape.

The GM is also responsible to oversee and review the design, development and implementation of the Fraud Detection & Prevention strategy, policy, risk, standards, prevention and detective controls for BankTech product and services

This role is responsible to oversee and manage the following credit profiles in Finco:

• MoMo Advance
• Agent and Merchant Advance
• Airtime Advance
• Bullet loans
• Fraud Management

As part of the leadership team, the General Manager is responsible to contribute to  BankTech’s overall strategic goals, to achieve profitable growth, and to continuously improve the operations performance.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) 

Strategy Development and Implementation

• Provide input into the BankTech strategy in line with the overarching business goals, ensuring that Finco maintains and improves its leadership positioning
• Define the overall BankTech Credit Risk strategy and business planning for the team
• Ensure the effective execution of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps, aligned to group strategy and frameworks, implementing to OpCos
• Drive the effective cascading of the overall business plan
• Execute the Credit Risk strategy by driving customer awareness, engagement, experience and monetization
• Provide input into the BankTech Business Plan and cascade this to OpCos
• Drive product revenue and growth, operational excellent and customer satisfaction

Staff & Leadership Management

• Build and manage a high performing team by providing leadership, role clarity, training and career development
• Build and manage a high-performance team
• Continually develop a culture of strong collaboration and effective team working
• Ensure open communication channels with staff and implement change management interventions where necessary
• Provide definition of roles, responsibilities, individual goals and performance objectives for the team
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
• Develop and implement a training plan in order to build and develop skills within the team
• Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan
• Performance manage resources in accordance with HR policy and legislation where necessary
• Actively participate in leadership team and develop skills of own team
• Promote a ‘Finco centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance

Operational Delivery

Functional Leadership:

• As the functional leader of the Credit Risk vertical, the General Manager is accountable to:
• Establish, monitor and align the direction, strategy and results of the Credit Risk vertical collectively and as individual work areas
• Lead and drive an integrated solution development and problem-solving philosophy within the function
• Monitor true-value metrics to measure the impact and benefit of the function to Group Finco
• Drive continuous improvement across the function

Delivery Leadership:

• As the delivery leader of the Credit Risk vertical, the General Manager is accountable for the following work area outcome
• Lead the development & ensure implementation of credit risk management strategies across a multitude of geographies and products within geographies, including monitoring, managing and reporting on the portfolio performance thereof – in conjunction with other teams – Decision Science, Product Management, Finance, Marketing etc.
• Ensure development of valuation frameworks and underwriting credit policies using NPV framework to optimise portfolio level economic returns
• Oversee assessment of credit risk for all products and services, executing governance and controls
• Oversee and drive identification of inherent credit risk associated with the products and processes through various types of Analysis (net flow/static pool) and assess / forecast financial impact through credit costs and work with business functions to mitigate credit risk- through policy, process and technology
• Development of Credit / VaR / Portfolio Risk framework in accordance with regulatory guidelines and monitoring Credit / Portfolio Risk
• Oversee performance management reporting on key credit risk policies, strategies, and scorecards and KPIs
• Ensuring credit risk strategies are effective to minimise bad debt provisions, bad debt write off and customer churn
• Hold regular governance meetings with key stakeholders to evaluate performance of credit risk strategies, providing insights and propose recommendations for group and opco
• Oversee and review the design, development and implementation of the Fraud Detection & Prevention strategy, policy, risk, standards, prevention and detective controls over BankTech product and services
• Oversee implementation of fraud detection and prevention operational frameworks, aligned to overall fraud risk strategy in collaboration with AML, Risk and Internal Audit teams
• Oversee audit and review of third-party performance
• Support the Fraud Function in development of the Fraud Management capability to support Group Finco against Fraud mitigation/risk
• Support in building scalable and effective processes to help launch new categories of Lending and structured loan products
• Determine credit risk policies and define exposure limit management in line with empirical models & risk appetite (customer & product)
• Work closely with Executive teams and lending partners in managing Risk/Return of the portfolio, defaults & collections
• Work alongside Finance to construct methodologies and capability to execute monthly empirically based Provisioning levels at a Product/Portfolio level
• Collaborate with Product Development and Finance to ensure “fit for purpose” strategies and policies are developed to support the product roadmap
• Collaborate with Product Management from a risk-based pricing and portfolio optimisation perspective
• Review and report the Credit Losses and Portfolio Quality with detailed analysis to prevent/reduce any credit losses and appropriate control measures to the Risk Management Committee
• Participate in Management discussions and bring in the credit / portfolio risk perspective to products, partnerships, legal, technology and new initiatives
• Support Decision Science in the definition, development and evolution of Digital Banking prediction capability, and the optimisation
• Drive continuous credit risk management capability improvement

Governance

• Operational, Tactical and Strategic Meetings
• Hold strategic meetings, ensure relevant participation and provide guidance and support in the various discussions
• Drive enterprise wide transformation initiatives, elicit inputs from relevant parties
• Drive adequate risk mitigation and controls, and elicit inputs from relevant parties
• Sign off approval on new initiatives
• Provide relevant budget for internal projects
• Prepare proposal on change initiatives, SLA policies and procedures

Escalations

• Resolve and provide guidance to escalations that have impact on critical path of service delivery
• Resolve issues that will result in severe time, scope, productivity, and cost or resource or reputational impact

Tactical

• Review BankTech-related projects initiated (internal or global)
• Review and finalise objectives, targets, and budgets for the BankTech Function as applicable
• Review key risks, issues and dependencies and set mitigation actions
• Sign-off / provide guidance on decisions regarding tactical changes

Performance

• Define the standards and set targets for performance across the sub-division and identify the parameters for measurement of performance
• Responsible to drive revenue, this is one of the core revenue generators for the business
• Monitor performance against business plans (i.e. business plan tracking) as well as alignment with MTN global strategy and industry best practices
• Identify opportunities for improvement, and provide the necessary support to respective teams to take the corrective action needed to drive performance against business targets
• Oversee business planning, forecasting and reforecasting

Reporting

• Report on a periodic basis to the BankTech Executive relating to progress made within the function and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects, as required

Budgets

• Develop and manage the Credit Risk budget in line with business objectives
• Develop and manage project initiative budgets in line with business objectives
• Ensure that the “cost of operations” is reduced, in line with a least cost operating strategy stemming from the business drivers
• Ensure delivery of revenue and growth targets
• Managerial / Supervisory Responsibilities
• Continually develop a culture of strong collaboration and effective team working
• Provide guidance and leadership ensuring future focus and current efficiency
• Coach and mentor direct reports to ensure staff motivation is high
• Ensure adequate succession planning & that succession plans are achieved
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
• Ensure the effective management of diversity among personnel in the division
• Identify staff training and development needs and implement necessary actions

Job Requirements (Education, Experience and Competencies) 

Education:

• Minimum of 4 year tertiary degree in Financial, Commerce, Statistical, Credit Risk Management or related field
• Master’s Degree in a Financial, Commerce, Statistical, Credit Risk Management or related field (preferred)
• Postgraduate qualification/ Certification in Credit Risk Management (advantageous)

Experience:

• Minimum 10 years of relevant work experience with a Global Brand
• A minimum of 4 years’ experience at a Senior position in Financial services, consulting, strategy, analytics, engineering, or related industry
• Experience in developing and deploying credit risk & collections (credit life cycle) strategies in a scalable/large scale Financial Services and/or Consumer Finance multi-country environment.
• Experience in B2C products is mandatory, with a broad range of products offered (secured, unsecured) and/or experience with rating agencies with knowledge across various financial products
• At least 3 to 5 years’ experience within a non-traditional FinTech/Consumer Finance environment, leveraging traditionally unconventional data and insights to deploy and optimize multi-territory/multi-product credit risk strategies via mobile/telco channels
• Strong credit risk, fraud and collections knowledge, specifically relating to being innovative and “out of the box” in aligning “fit for purpose” products for the African market
• Experience in defining and project managing the technical and business implementation of credit risk strategies within a FinServ/FinTech environment
• Deep understanding of the digital banking ecosystem, players, business models and industry related best practices
• Understanding emerging markets advantageous
• Worked across diverse cultures and geographies
• Pan Africa multi-cultural experience is advantageous
• Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
• Attitude of Innovation, inventiveness and thought leadership
• Abreast of global mind-set and best practice
• Willing and flexible to travel within Africa and Middle East
• English speaker. French, Portuguese, Zulu, Swahili, and other African languages a plus

Competencies:

Functional Knowledge:

• Proficiency in full credit lifecycle management
• Credit Risk Management “Best Practice” methodologies
• Credit Risk Portfolio management
• Risk Rating and Trend analysis
• Credit Risk Frameworks
• Knowledge across a multitude of Asset products, specifically via the delivery thereof via non-traditional and traditional channels, leveraging Telco “big” data
• Expert knowledge on Deep Learning and its applications
• Strong credit risk, fraud and collections knowledge
• SQL, Python, or other data analytics/data science languages
• Machine learning and predictive modelling
• Working knowledge in related Big Data technologies

Skills

• Business Acumen
• Analytics and Interpretation
• Strategic Thinking
• Organizational Agility
• Digital mind-set
• Dealing with ambiguity and complexity
• Decision Making
• Conflict Management
• Negotiation
• Financial and Numerical
• Project Management
• People Management
• Executive Presentation

Behavioural Qualities

• Team Player
• Adaptable
• Complete candour
• Culturally aware
• Emotional Maturity
• Innovation
• Integrity
• Leadership

go to method of application »

Mission/ Core purpose of the Job

Accountable for working under the general direction of the General Manager: Financial and Operational Audits. The primary purpose of the job is to conduct and/or manage simultaneous complex and varying assignments of internal audits, and advisory activities that relate to the Process and Programs (including Financial and Operational Audits) that MTN offers.

Furthermore, the activities involve managing or conducting Financial and Operational Audit projects and consulting services for both MTN management and staff and overseeing that these are conducted according to both internal MTN and external universal Auditing standards

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

The Senior Manager: Financial & Operational Audit (Programme Assurance) role will be accountable to achieve the following objectives:

Audit Management

• Undertake the identification and evaluation of audit risk areas at Group Level and within Programme Assurance through a risk-based audit methodology
• Assist in preparing the annual IA plan based on the identified risks and in consultation with Management, Compliance, and if required, an External Audit organisation
• Manage and/or carry out Internal audits, special requests, consulting engagements and management requests and review the work performed to ensure the adequacy of audit scope, testing performed, and the accuracy of conclusions reached
• Manage resource planning and requirements for Internal Audit assignments, special assignments and management requests
• Ensure that IA methodology as prescribed by Group Internal Audit is strictly adhered to, including identifying and defining issues, developing criteria, reviewing and analysing evidence, and documenting financial and operational processes and procedures
• Oversee and manage the work of the audit staff in conducting interviews, reviewing documents, developing and administering audit surveys, composing summary memos, and preparing working papers or audit operations
• Implement the audit program, recognise control weaknesses, assess the materiality of these weaknesses, and relate them back to the scope and objectives of the audit
• Review the audit programs to ensure the appropriate testing mechanisms
• Review and manage the work of the audit staff in identification, development, and documentation of audit issues and recommendations for improvement
• Communicate the results, findings and recommendations of audit projects through written reports and face-to-face presentations on a timely basis to the GM: Financial and Operational audits
• Ensure that the audit is carried out on the eGRC system in lines with process and methodology as mandated by the Group Internal Audit and Forensics function
• Follow up on the implementation of audit recommendations in a timely manner
• Interact with staff, Audit Managers, General Managers, and when necessary, with Executive Management to obtain and/ or communicate relevant information to achieve the objective/s of the Internal Audit function
• Maintain all MTN and professional ethical standards and ensure internal audit activities are carried out in compliance with The International Standards for the Professional Practice of Internal Auditing (Standards) and IIA Code of Ethics
• Support the GM- Financial and Operational Audit in coordinating with the External Auditors where needed
• Oversee the audit process and outcome across the different OpCos
• Assist the General Manager – Financial and Operational Audits to provide oversight on OpCo reporting, OpCo coordination, OpCo support and OpCo IA operations
• Report on a monthly basis to management relating to progress made and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects as and when necessary
• Assist in reporting on a monthly basis relating to progress made on Group and OpCo Internal Audit activities to those charged with Governance
• Ensure cost effective operation of the Internal Audit function by driving excellence and effectiveness of the internal audit framework

Program Assurance Management

• Provide an oversight capability and independent assurance of material programmes
• Assist the GM Financial and Operational audit in preparing Programme Assurance plans based on the identified risks and challenges
• Manage and/or carry out Programme Assurance services
• Design innovative Assurance activities on Programme Assurance that address core business needs
• Support the General Manager Financial and Operational Audits in coordinating with the External Assurance Teams who may assist in conducting fieldwork within MTN

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum 4-year Bachelor of Commerce Degree in Accounting/Audit/Finance
• Post graduate MBA and/or master’s degree/ Chartered Accountant/ CIA in related field (i.e. Audit) is advantageous
• English and French (as an advantage)
• Prince2, MSP, Agile/Scrum professional qualification is advantageous

Experience:

• Minimum 7 – 10 years of experience in Auditing and Accounting, preferably with Telecommunications Auditing experience, with at least 3 years managing or performing independent assurance of complex projects/programmes, in a medium to large organisation
• Experience in Business Transformation and Business Change
• Experience in Audit Consulting, Advisory or related client service is essential
• Strong Internal Audit and Risk Management experience of designing controls, understanding enterprise control frameworks and prioritising risks
• Experience in a Big 4 Accounting firm is advantageous
• Experience in working across diverse cultures and geographies (advantageous)
• Understanding of emerging markets is advantageous

Competencies:

• Strategy Implementer, Decisive Problem Solver, Best Practice Value Creator
• Culture and Change Champion, Guiding People Manager, Relationship Builder
• Results Achiever, Operationally Astute, Agile, Accountable

Skills:

• Strong Audit skills
• Strong Analytical skills
• Demonstrated ability to drive issues and tasks through to completion
• Results orientated – ability to motivate, manage and drive consensus across diverse teams
• Project Management
• Customer Focused

go to method of application »

Mission/ Core purpose of the Job

The General Manager: Decision Science Data & AI is responsible for defining, developing and executing the Data Monetisation strategy by providing guidance, input and leadership across the Decision Science function, using AI, ML and advanced data science methodologies.

The role will lead the application of Machine Learning/Deep learning to optimize the use of data assets across Group Finco, in order to mine actionable insights to value generating outcomes. The General Manager will oversee the development of data monetization and prediction capabilities across BankTech to ensure effective management of data and business insight generation across Group Finco.

The General Manager role will be the intersection of data and the business, partnering closely with data owners and senior leaders across Group Finco, whose strategy will be informed by outcomes of the Decision Science function.

As part of the leadership team, the General Manager is responsible to contribute to BankTech’s overall strategic goals, to achieve profitable growth, and to continuously improve the operations performance.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) 

Strategy Development and Implementation

• Provide input into the BankTech strategy in line with the overarching business goals, ensuring that Finco maintains and improves its leadership positioning
• Define the overall Data Monetisation strategy strategy and business planning for the team
• Ensure the effective execution of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps, aligned to group strategy and frameworks, implementing to OpCos
• Drive the effective cascading of the overall business plan
• Execute the Data Monetisation strategy by driving customer awareness, engagement, experience and monetization
• Provide input into the BankTech Business Plan and cascade this to OpCos
• Drive product revenue and growth, operational excellent and customer satisfaction

Staff & Leadership Management

• Build and manage a high performing team by providing leadership, role clarity, training and career development
• Build and manage a high-performance team
• Continually develop a culture of strong collaboration and effective team working
• Ensure open communication channels with staff and implement change management interventions where necessary
• Provide definition of roles, responsibilities, individual goals and performance objectives for the team
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
• Develop and implement a training plan in order to build and develop skills within the team
• Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan
• Performance manage resources in accordance with HR policy and legislation where necessary
• Actively participate in leadership team and develop skills of own team
• Promote a ‘Finco centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance

Operational Delivery

Functional Leadership:

• As the functional leader of the Decision Science Data & AI vertical, the General Manager is accountable to:
• Establish, monitor and align the direction, strategy and results of the Decision vertical collectively and as individual work areas
• Lead and drive an integrated solution development and problem-solving philosophy within the function

Functional Leadership:

• Monitor true-value metrics to measure the impact and benefit of the function to Group Finco
• Drive continuous improvement across the function

Delivery Leadership:

As the delivery leader of the Decision Science Data & AI vertical, the General Manager is accountable for the following work area outcomes

• Oversee & Drive the roll out of services in terms of partner engagement, project management and Finco implementation
• Develop and drive the Data Monetisation strategy by providing guidance, input and leadership
• Lead and increase the maturity of AI and ML in the Finco environment and drive the use and adoption of Data Engineering and Data Science capabilities
• Guide and work with product developers to leverage the scoring as a service functionality to bring about potential value in the business
• Create, manage, and oversee systems for collecting, managing, and reporting data across Group Finco
• Develop plans for data engineering needs in order to maintain and enhance the infrastructure required for consistent data management and reporting across Group Finco
• Apply strong understanding of data science techniques and libraries to business problems
• Develop and implement innovative banking and value proposition leveraging Finco’s assets
• Sign off models in accordance with company risk and profit profile to ensure business and customer growth
• Lead the full set of banking services that includes savings, loans, and insurance with regards to decision support, machine learning, and statistic models
• Ensure that Finco generates revenues on banking business
• Support Finco’s in implementing new services and value proposition
• Capacity development and best practice knowledge sharing at group level
• Oversee the definition, development and evolution of Fincos Digital Banking prediction capability, and the optimisation thereof
• Develop the BankTech Data Monetisation strategy and approach to:
• Demonstrate improved risk prediction in leveraging data, evolving to include 3rd party / partner data, across the various products and services developed by MTN, including but not limited to:

1. Risk
2. Affordability
3. Fraud

• Ensure improved business operations. Further ensuring that embedding and measurement happens across all the Finco’s and is aligned to the Group-wide data monetisation strategy
• Identify future challenges and opportunities within the function
• Monitor and continuously improve Group & Finco strategic and operational plans to achieve business objectives.
• Define, create, and maintain business metrics relevant for data analysis
• Ensure synergy across the functional areas through effective management of inter-functional relations and activities.
• Ensure synergy across the Group functions, Finco’s and partners through effective management of inter-functional relations and activities.
• Apply Deep Learning and Big Data

Governance

Operational, Tactical and Strategic Meetings

• Hold strategic meetings, ensure relevant participation and provide guidance and support in the various discussions
• Drive enterprise-wide transformation initiatives, elicit inputs from relevant parties
• Drive adequate risk mitigation and controls, and elicit inputs from relevant parties
• Sign off approval on new initiatives
• Provide relevant budget for internal projects
• Prepare proposal on change initiatives, SLA policies and procedures

Escalations

• Resolve and provide guidance to escalations that have impact on critical path of service delivery
• Resolve issues that will result in severe time, scope, productivity, and cost or resource or reputational impact

Tactical

• Review BankTech-related projects initiated (internal or global)
• Review and finalise objectives, targets, and budgets for the BankTech Decision Science Function as applicable
• Review key risks, issues and dependencies and set mitigation actions
• Sign-off / provide guidance on decisions regarding tactical changes

Performance

• Define the standards and set targets for performance across the sub-division and identify the parameters for measurement of performance
• Responsible to drive revenue, this is one of the core revenue generators for the business
• Monitor performance against business plans (i.e. business plan tracking) as well as alignment with Finco’s global strategy and industry best practices
• Identify opportunities for improvement, and provide the necessary support to respective teams to take the corrective action needed to drive performance against business targets
• Oversee business planning, forecasting and reforecasting

Reporting

• Report on a periodic basis to the BankTech Executive relating to progress made within the function and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects, as required

Budgets

• Develop and manage the Data Science budget in line with business objectives
• Develop and manage project initiative budgets in line with business objectives
• Ensure that the “cost of operations” is reduced, in line with a least cost operating strategy stemming from the business drivers
• Ensure delivery of revenue and growth targets

Managerial & Supervisory Responsibilities

• Continually develop a culture of strong collaboration and effective team working
• Provide guidance and leadership ensuring future focus and current efficiency
• Coach and mentor direct reports to ensure staff motivation is high
• Ensure adequate succession planning & that succession plans are achieved

Job Requirements (Education, Experience and Competencies) 

Education:

• Minimum of 4 year tertiary degree in Computer Science, Mathematics, Statistics, Data Science or related field
• Master’s Degree in a Financial, Commerce, Statistical or related field (preferred)
• MBA or Masters (advantageous)

Experience:

• Minimum 10 years of relevant work experience with a Global Brand
• A minimum of 4 years’ experience at a Senior position in Financial services, consulting, strategy, analytics, engineering, or related industry
• Experience in leading and managing large scale logistical regression / machine learning prediction models in a highly data driven environment, preferably within a Financial Services / Consumer Finance concern, in a senior technical capacity
• Experience in decision science and data analysis within banking or financial services industry
• Experience with SQL, Python, or other data analytics/data science languages

Competencies:

Functional Knowledge:

• Proficiency in working with Python (Numpy, Scikit-learn, Pandas, Scipy, Matplotlib, Tensorflow, Keras, Seaborn, Bokeh), SAS or R / Scala for data clean up and advanced data analytics
• Knowledge of Deep Learning and its applications.
• Strong analytical skills with ability to automate reports using standard enterprise BI tools like Tableau, Power BI, D3, SQL Server Reporting Services
• Working knowledge in Hadoop, Apache Spark and related Big Data technologies
• Highly proficient in database management systems like Postgres, Oracle, Mongo, MSSQL
• Ability to design, deploy and maintain machine learning and predictive model for different business use cases
• Data analytics
• Data mining and modelling
• Data management systems
• Machine learning and predictive modelling
• Payment, E-Commerce and digital platforms
• Understanding of FinTech, banking, microfinance and payment businesses
• Expert knowledge on Deep Learning and its applications
• Working knowledge in related Big Data technologies

Skills

• Business Acumen
• Analytics and Interpretation
• Strategic Thinking
• Organizational Agility
• Digital mind-set
• Dealing with ambiguity and complexity
• Decision Making
• Conflict Management
• Negotiation
• Financial and Numerical
• Project Management
• People Management
• Executive Presentation

Behavioural Qualities

• Adaptable
• Complete candour
• Culturally aware
• Emotional Maturity
• Innovation
• Integrity
• Leadership
• Team Player

 

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Mission/ Core purpose of the Job

The Senior Manager: Insurtech is responsible for:

• Supporting and executing the strategy (product, operating model, acquisition, engagement, retention, experience and integration of partner systems) for MTN Group to expand its scope of business and services within the insurance space through the development, deployment and management of disruptive insurance solutions and products
• Providing robust intelligence and business analytics to support the insurance commercial strategy
• Leading the constant improvement of data management, business reporting and reporting tools to ensure MTN is in the best position to leverage its data
• Supporting the business development of MTN Insurance by compiling comprehensive business case to support strategic and investment decisions
• Supporting the department and the OpCos to lead and monitor Insurance business planning

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) 

Key Deliverables

The Senior Manager: Insurtech will be accountable to achieve the following objectives:

Strategy Development and Implementation

• Lead the product monitoring of the group wide Insurance business
• Lead the project interaction/management between OpCos/Group and partner platforms/solutions in line with overarching divisional goals with emphasis on client experience (internal and external)
• Project manage the successful and effective implementation GTM/sales and marketing initiatives to rapidly deploy the roll out of insurance solutions
• Develop/coordinate and implement insurance integrations
• Build integration tools and capabilities to support the rollout of insurance solutions across multiple counties into MoMo and core telecoms platforms
• Development and implementation of a go-to-market (GTM) strategy and an engagement strategy to enable MTN operation to grow the insurance business
• Launch and project manage the MTN insurance partner platforms and capabilities across MTN footprint
• Ensure MTN capture value within the insurance value chain
• Ensure MTN is equipped to deliver the best user experience and value to every key stakeholder of insurance strategy
• Develop the in-country interfaces/integrations to partner platforms

Reporting

• Report on a monthly basis to management relating to progress made within the insurance division and in accordance with the measurement metrics set by the organisation
• Report on a regular basis on specific projects as and when necessary
• Develop a group wide framework for insurance business reporting
• Lead the month reporting cycle
• Coordinate with technology/finance and partner/JV team to deliver daily and weekly reports
• Coordinate with partners to collect key business reports

Project management

• Insurance partner integration project management
• Insurance platforms launch across MTN footprint
• Manage multifunctional teams to ensure delivery of complex integration and data transfer requirements between MTN and insurance providers
• Define solutions to rapidly deploy complex data and transaction heavy products in a real time and heavily regulated environment
• Require a deep understanding of partner and MTN capabilities to ensure readiness and robustness of customer solutions
• Develop reusable process and capabilities for OpCos to rollout technology, distribution, CVM and marketing solutions
• Detailed partner engagement and teamwork to project manage across functional teams, technical solutions partnership and complex real time systems
• Relationship manages partners at technical and solution implementation levels

Business intelligence

• Gather, analyse and share competitive intelligence and best practices
• Conduct market research to uncover new trends and shifts in consumer attitudes
• Ensure the robustness of insurance reporting systems and business rules
• Perform deep dive insurance analytics to understand consumer usage behaviours

Operational Delivery

• Set up and manage project
• Develop insurance reporting template and support OpCo to implement these templates
• Develop an operational playbook for OpCos to drive the insurance platform/product range and provide guidance to OpCos
• Ensure OpCos are equipped to launch, growth and develop MTN insurance product range
• Handle capacity building and best practices sharing to improve execution at the OpCo level
• Manage the build of data transfer systems and manage the integrity of data between MTN and insurance providers
• Manage budgets
• Support and implement new products with OpCos
• Support OpCos to implement new products and services leveraging MTN assets and platforms and capabilities
• Support OpCos to develop and implement Go-to-market strategies and marketing strategies to growth the insurance product range
• Support OpCos to have proper reports and handle compiling data analytics
• Support Opcos to improve data analytics competences
• Review and identify key risks, issues, and dependencies and set mitigation actions
• Sign off / make decisions regarding operational changes
• Lead engagements with key internal and external stakeholders
• Deliver key partnerships
• Implement strategy

Business planning and forecast

• Provide monthly Insurance performance reports to support commercial decisions
• Collate and analyse Opcos performance benchmarking results against targets and make recommendation to improve performance.
• Develop and track KPIs and dashboards
• Review the Opco business plans assumptions for completeness, accuracy and robustness
• Consolidate the individual Opco business plan targets to produce the Global business targets
• Provide quarterly revenue and policyholder reforecast
• Business case development and product review
• Support Opco to develop GTM strategies
• Provide detailed product revenue and subscriber forecast
• Conduct post implementation review of product/ services and propose actions to improve performance

Governance

• Ad-hoc, operational and tactical meetings
• Set up / participate in ad hoc and operational meetings
• Participate and provide input into tactical and strategic meetings
• Prepare department reports
• Report at process and functional level

Escalations

• Manage and resolve escalations that have impact on critical path of service delivery
• Escalate issues that will result in significant time, scope, employee/customer or cost impacts if not resolved
• Manage and provide solutions to issues that require formal resolution

Tactical

• Provide input into the review of all projects initiated
• Review key risks, issues, and dependencies and set mitigation actions
• Manage budget
• Provide input and tactical activities to drive merchant payment volumes and growth merchant payment ecosystem

Performance

• Review performance against agreed KPIs and compliance to SLAs
• Create and monitor plan for continuous improvement
• Review performance of teams

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum of 3-year tertiary degree in finance, statistics or a business-related discipline / Part Completion Actuarial Science
• Fluent in English
• Postgraduate qualification will be an added advantage.

Experience:

• 5 years relevant experience in insurance or Insurtech
• Relevant experience in insurance product management and development and system integration
• Proven track record of managing and execution of full life-cycle digital projects
• Strong experience in product/project management
• Deep understanding of insurance as a business, which includes strengths or experience in: marketing, sales, product marketing, brand marketing, SEM, social advertising, remarketing, reactivation, email marketing, store curation, campaign management, customer service
• Insurance integration expertise and managing complex technical projects

Competencies:

Functional Knowledge:

• Forecasting techniques
• Good knowledge of insurance
• Business analysis and modelling
• Market research
• Project management
• Data mining and visualisation techniques
• Knowledge of local and global markets, including market trends in insurance
• Understanding the regulatory environment
• Data analytics
• Change management
• Insurance systems and operating models/environment
• MTN core systems
• MTN mobile money systems
• Digital, mobile and payment technology, solutions and applications
• Ambiguity in the workplace
• Complex structures
• Decision making processes
• Information processing
• Risk management
• Stakeholder management
• Business process development

Skills

• Analytical
• Innovation
• Product and project management
• Planning skills
• Interpersonal skills
• Communication skills
• Conflict management
• Continuous improvement
• Data interpretation
• Decision making
• Leadership
• Negotiations
• Presentation
• Problem solving skills
• Relationship skills – to build relationships to facilitate efficient workflow
• Scanning skills – to search for new ideas, trends and principles
• Strong business acumen skills; understanding of the business as a whole
• Strong ‘can-do’ attitude combined with an ability to use minimum resources to get maximum outputs

Behavioural Qualities

• Strategy Implementers
• Decisive Problem Solver
• Adaptable
• Complete candour
• Relationship Builder
• Results Achiever
• Operationally Astute
• Conscientious
• Attention to detail
• Resilience – to repeatedly challenge despite setbacks and resistance
• Pro-activeness / initiative – to introduce ongoing changes to maximise productivity and influence the future
• Focused and priority driven – staying focused amidst the multiple demands and expectations
• Culturally aware
• Emotional maturity
• Innovation
• Relationship building

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Mission/ Core purpose of the Job

Design and maintain the Group Finco security architecture to protect networks and systems. This involves defining, planning, architecting and coordinating the implementation and maintenance of information security necessary to support the Group Finco network and systems. This also includes optimisation and standardisation of information security across the enterprise, which includes the product and infrastructure lifecycle management and roadmaps across all IT infrastructure, mobile network and application platforms, including new builds for short-term renewals, medium and long term tactical and strategic plans.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) 

Strategy Development and Implementation

• Provide reports and analysis to support and contribute to the development of the functional strategy in line with the overarching business goals
• Ensure accurate and timely reporting to enable the regular review of the functional strategy, roadmap and performance to ensure its alignment with the changing dynamics of the internal and external ecosystem

Operational Delivery

• Provide strategic and architectural Security Architecture portfolio leadership in line with business requirements, technology standards and best practices within the function
• Align the vision of Group Finco with the strategic objectives by providing technical security expertise to achieve strategic business goals
• Drive the adoption of the common business rules, metrics and measures and ensure that security architecture commitments, policies and procedures are adhered to
• Facilitate the analysis of the current business environment to detect critical deficiencies and recommend solutions for the improved use of information technology, network infrastructure and related solutions and applications
• Incorporate sound architectural governance practices to optimise Group Finco’s technology investments (both internally owned and provided by service providers)
• Incorporate sound architectural governance practices to optimise technology and security architecture investments (both internally owned and provided by the Group)
• Improve and refine the security architecture portfolio with regards to additional frameworks and strategies required to improve the cybersecurity posture of Group Finco
• Lead and work on highly complex projects that require in-depth domain knowledge of multiple specialized architecture areas
• Provide on-going subject matter expert level consultation to project teams, application owners, and other technology and network teams on relevant security controls requirements
• Model threats and risks as well as the controls necessary to mitigate them, on both an organisational and technical level – thinking like a malicious hacker, understanding and anticipating the moves and tactics that a hacker might use to attack the Group Finco network and systems
• Work closely with the relevant Group Finco verticals to identify and select the right security technology to protect Group Finco’s network & IT infrastructure, cloud and IoT solutions
• Define functional and non-functional security requirements and criteria to conduct technology evaluation and selection
• Create and maintain a 3 – 5 years security architecture road map with budget requirements to prevent future cybersecurity attacks. Articulate the solution to senior management to receive executive buy-in
• Assess the maturity of security in the DevOps and define controls to improve the capability

Governance

Strategic Meetings

• Set up / participate in ad-hoc operational meetings
• Participate and provide input in strategic meetings
• Perform evaluation baseline of key performance indicators (KPIs)
• Request for relevant budget for internal projects and new initiatives
• Facilitate preparation of proposals on change initiatives, policies, and procedures

Escalations

• Manage and resolve escalations that have impact on critical path of service delivery
• Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Manage and provide solutions through stakeholder consultation where relevant

Function Tactical

• Review all projects initiated (internal or global)
• Input on objectives, targets, and budgets for sub-function as applicable
• Action key risks, issues and dependencies and set mitigation actions
• Facilitate in sign-off / making decisions regarding tactical changes

Performance

• Execute performance and alignment with sub-functional strategy
• Collaborate with other functions within Group Finco

Reporting

• Report on a periodic basis on progress made within the function and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects, as required
• Work with the application functions/ teams to identify and assist with the implementation of Security policy, process, people and technology improvements. This includes the use of automation and security specific testing tooling; Analysing and providing remediation guidance for identified weaknesses or vulnerabilities; validate and verify remediation implementation

Job Requirements (Education, Experience and Competencies) 

Education:

• 4-year Information Technology/ Information Systems/ Engineering (or related) Degree
• Master’s in business administration is advantageous
• CISSP/CISM/CEH
• SABSA and/or TOGAF qualification will be an advantage
• Other Architectural qualifications (ITIL, TOGAF, TMF, COBIT) advantage

Experience:

• 5 – 6 years’ of relevant work experience
• At least 3 years’ experience within a non-traditional FinTech, Banking or Financial Services Sector
• Deep understanding of the Fintech ecosystem, players, business models and financial sector or banking industry related best practices
• Understanding emerging markets advantageous
• Experience working in a medium to large organization
• Worked across diverse cultures and geographies; Pan Africa multi-cultural experience is advantageous

Competencies:

Functional Knowledge:

• Knowledge of technical security disciplines, specifically around security architecture, engineering, and solution delivery
• Knowledge and experience across security products, tools, and industry trends: e.g. Mobile Network Security, Hardware Configuration, Network Protocols, Networking Standards, Windows, Linux and Unix operating systems, Application Security, Data Security, Application integration and Infrastructure Security, Security Frameworks (ISO27001, COBIT, NIST etc.), security attacks pathologies, wired and wireless security, and cyber laws and ethics
• Security protocols, communication protocols, cryptography, authentication and authorisation across mobile networks and systems
• Implementation of multi-factor authentication, single sign-on, identity management or related technologies
• Working knowledge of current security risks, risk management and assessments
• Expert knowledge of regulatory compliance requirements (PCI-DSS, ISO 27001, POPI, GDPR)

Skills

• Learning and self-development
• Strong Analytics/data interpretation and presentation skills
• Group Finco Human Resources 6
• Detail orientation and high standards on work performed
• Continuous improvement
• Analytical thinking
• Negotiation skills
• Teamwork
• Interpersonal skills
• Strategic thinking
• Conflict management and problem solving
• Ability to cope with stress
• Presentation and facilitation
• Ability to exercise patience
• Ability to deal with change and fast pace

Behavioural Qualities

• Analytical
• Organised and methodical
• Operationally astute
• Proactive
• Detail-oriented
• Driven
• Results-oriented
• Team player

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Mission/ Core purpose of the Job

The Manager: Data Intelligence & Analytics is responsible for supporting the SM: Data Intelligence and Analysis in developing and implementing strategies, operating models (i.e. organisations & processes), roadmaps and business cases for Analytics and BI solutions.  This role will be focused on designing and managing underlying data sources to allow quick and efficient data extracts to support analysis in order to identify areas of improvement and provide solutions to potential organizational obstacles.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) 

Strategy Development and Implementation

• Provide reports and analysis to support and contribute to the development of the functional fintech strategy in line with the overarching business goals
• Ensure accurate and timely reporting to enable the regular review of the functional strategy, roadmap, and performance to ensure its alignment with the changing dynamics of the internal and external ecosystem

Operational Delivery

• Support the implementation of strategies, operating models (i.e. organisations & processes), roadmaps and business cases for Analytics and BI solutions
• Provide input and guidance for strategic and tactical decisions for business intelligence tools and applications
• Support organizational data strategies for governance, design, implementation, integration, and usage
• Identifies, researches, and resolves technical problems
• Responsible for working with key business stakeholder to design and develop end user reporting, KPIs and analytics capabilities, by understanding key performance measures and indicators that drive functional measurement, reporting and performance
• Perform the production of statistical reports and analysis for presentation to a variety of internal and external stakeholders
• Continuously produce actionable information for all functional areas to support retain, develop and acquire initiatives
• Support Opcos to implement business intelligence strategies and solutions to support quick and efficient data extracts and analysis to support business decisions
• Ensure compliance to all enterprise data model according to data standards, this include data quality, master data management, metadata management, collaboration and business process management
• Maintain close relationships with all the relevant internal stakeholders, to ensure that the function is well positioned to have access to data sources and provide insights to contribute to success of Group Finco

Governance

• Operational, Tactical and Strategic Meetings
• Provide input in strategic meetings when required
• Provide inputs into the risk mitigation and controls
• Provide input into the preparation of proposal on change initiatives, policies, and procedures

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Function Tactical
• Provide input into all projects initiated
• Provide input into establishing objectives, targets, and budgets for the function as applicable
• Identify and document key risks, issues and dependencies and set mitigation actions
• Prepare documentation required for sign-off / making decisions regarding tactical changes

Performance

• Ensure execution in alignment with divisional strategy
• Continuous performance monitoring and adjust strategy and actions to deliver targets
• Reporting
• Report on a periodic basis relating to progress made within the function and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects, as required
• Budgets
• Manage functional budgets in line with overall budget and business objectives
• Managing project initiative budgets in line with business objectives
• Support the reduction of cost of operations, in line with a least cost operating strategy stemming from the business drivers

Job Requirements (Education, Experience and Competencies)

Education:

• Bachelor’s degree in IT or relevant field
• Master’s degree in IT preferable or relevant professional qualification

Experience:

• 4-6 years’ experience in Financial Data Analytics/ BI function of a large multinational company
• Experience in a similar managerial role with a large, global, multi-site organisation
• Experience in the service management of business operations, including process design, measurement and improvements
• Deep understanding of the FinTech and industry related best practices
• Entrepreneurial spirit and self-driven
• Worked across diverse cultures and geographies
• Pan African multi-cultural experience is advantageous

Competencies:

Functional Knowledge:

• Proficiency in working with Python, SAS or R / Scala for data clean up and advanced data analytics
• Knowledge on Deep Learning and its applications.
• Strong analytical skills with ability to automate reports using standard enterprise BI tools like Tableau, Power BI, D3, SQL Server Reporting Services
• Working knowledge in Hadoop, Apache Spark and related Big Data technologies
• Highly proficient in database management systems like Postgres, Oracle, Mongo, MSSQL
• Ability to design, deploy and maintain machine learning and predictive model for different business use case

Skills

• Analytics and Interpretation
• Strategic Thinking
• Organizational Agility
• Digital mind-set
• Dealing with ambiguity and complexity
• Decision Making
• Conflict Management
• Numerical
• Project Management
• People Management
• Executive Presentation

Behavioural Qualities

• Analytical
• Organised and methodical
• Operationally astute
• Proactive
• Detail-oriented
• Driven
• Results-oriented
• Team player

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Mission/ Core purpose of the Job

The Manager: FP&A Business Analysis & Reporting is responsible to provide financial analysis, support, and guidance to the Fintech Business to improve accuracy and efficacy of financial data and systems. Lead and manage the delivery of strategic financial planning, analysis, modelling & reporting.

The Manager: FP&A Business Analysis & Reporting will support and monitor performance and results of the business, generate in-depth analysis, insight, and support the Senior Manager.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) 

Strategy Development and Implementation

• Develop and manage the execution of the organisational Strategic and Operational business planning and forecasting aligned to business function’s mission and vision
• Manage the cascading of the business plan targets and KPI’s to the relevant business units
• Manage the execution of agreed initiatives. Consider the future reality and align planning against the strategic intent of the company
• Manage the financial plan for short-term strategic view and ensure organisational alignment to company plan
• Input to the yearly business planning process to ensure that there is strategic alignment. Participate in the 5 year process to ensure delivery on the 5 year business plans
• Collate divisional inputs and compile integrated Fintech Financial plan that supports the overall Strategic Plan

Operational Delivery

• Develop re-forecast on a periodic basis through the year and align to current performance and economic and commercial impacts
• Schedule and manage the financial planning process
• Ensure the consolidation of month-end financial reports from functional units to form Finco month-end financial report
• Coordinate and prepare board submissions as part of Board Pack
• Ensure compliance to group financial requirements, benchmark Fintech performance accordance to indicators, make suggestions for improvements and ensure implementation in various functional units once approved.
• Manage the consolidation of forecasts & budgets from all Fintech business functions in Group Finco and FinCo Opcos
• Assume ownership of and drive the business plan of Fintech business in alignment to organisational strategic goals and objectives
• Define and monitor the inputs for the Fintech business plan on a monthly and quarterly basis to account for changes and actual performance to plan
• Ensure that the Business plan story line translates into relevant budget numbers
• Contribute to the implementation of cost containment strategies in line with business strategy;
• Drive and programme-manage the successful implementation of initiatives aimed at improving organisational finances
• Deliver on daily, weekly, monthly revenue and non-financial performance reporting

Governance

• Operational, Tactical and Strategic Meetings
• Provide input in strategic meetings when required
• Provide inputs into the risk mitigation and controls
• Provide input into the preparation of proposal on change initiatives, policies and procedures

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Function Tactical
• Provide input into all projects initiated
• Provide input into establishing objectives, targets and budgets for the function as applicable
• Identify and document key risks, issues and dependencies and set mitigation actions
• Prepare documentation required for sign-off / making decisions regarding tactical changes

Performance

• Ensure execution in alignment with divisional strategy
• Continuous performance monitoring and adjust strategy and actions to deliver targets

Reporting

• Report on a periodic basis relating to progress made within the function and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects, as required

Job Requirements (Education, Experience and Competencies) 

Education:

• Minimum of 3-year tertiary degree (Bachelor’s degree in Finance and / or equivalent.
• Charted Accountant degree (preferred)
• Post graduate degree in Finance and/or equivalent professional qualification Chartered Financial Analyst (CFA) (advantageous))

Experience:

• 4-5 or years of relevant work experience in Finance within a Financial Services/ Fintech company environment
• 2 – 3 years of relevant working managerial experience in FP&A / management accounting domain
• Experience working in a medium to large organization
• Entrepreneurial spirit, self-driven and ability to motivate a fast-paced team
• Worked across diverse cultures and geographies
• Pan Africa multi-cultural experience is advantageous

Competencies:

Functional Knowledge:

• Strategic Business Planning and Forecasting
• Budget Planning & Forecasting
• Reporting and Performance Management
• Financial Business Analysis
• Financial Planning and Forecasting
• Finance Business Partnering
• Financial Modelling, Analytics and Reporting
• Corporate Performance Management
• Management accounting
• Business management
• Financial reporting

Skills

• Business Acumen
• Analytics and Interpretation
• Strategic Thinking
• Organizational Agility
• Digital mind-set
• Dealing with ambiguity and complexity
• Decision Making
• Conflict Management
• Negotiation
• Financial and Numerical
• Project Management
• People Management
• Executive Presentation

Behavioural Qualities

• Adaptable
• Complete candour
• Culturally aware
• Emotional Maturity
• Innovation
• Integrity
• Leadership
• Team Player

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Mission/ Core purpose of the Job

The Manager: IT & Digital Operation Assurance is responsible for assisting in the development, management and assurance of IT, Digital and Financial Services operations. Management and implementing governance of all IT, Digital and Mobile financial services operational matters, across all OPCOs and within all Managed Services vendors. To provide direct assistance with respect to technical support on IT, Digital and Mobile financial services delivery issues across all MTN OPCOs and ensure enhancement and alignment of IT, Digital and Financial Services operations and managed services in line with changing business requirements.

Measures of success include the delivery of vendor performance and adherence to service level agreements, MS cost reduction, provided automated operational tools and tests, improved net promoter score and, IT and Digital services quality and performance.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

The Manager: IT and Digital Operation Assurance is responsible for the following:

• Provide input into the development and distribution of standardised IT, Digital and Financial Services operations monitoring procedures for MTN OPCOs.
• Monitor IT, Digital and Financial Services operations to ensure Digital standards are adhered to as per the Service Level Agreements on a continuous basis.
• Manage Vendors to ensure standards and MTN policies are adhered to as per the Service Level Agreements.
• Ensure all required maintenance routines are tracked and performed as per Service Level Agreements.
• Continually monitor and manage (where required) Digital related issues. Facilitate and directly drive critical issue resolution and eliminate roadblocks with respect to Digital Operations. Serve as the first escalation point, at MTN Group, for all critical issues and initiatives.
• Assist in the transition and successful hand over of the new Digital improvement programmes in a timely manner for every OPCO.
• Deliver training to IT, Digital and Mobile Financial Services Operations, operational strategy thereon, program improvements or changes, as required.
• Assist in the facilitation of audits of IT Digital & Mobile Financial Services managed services in accordance with set standards and take ownership of the remediation plan emanating from the audit findings.
• Provide IT, Digital & Mobile Financial services operational service assistance consistently to internal MTN stakeholders and ensure that service levels in relation to operational assistance are met, at the required quality and within the proposed timelines.
• Identify consistently recurring It, Digital & Mobile Financial service problems and themes and provide suggestions for improvement initiatives within Digital operations.
• Drive compliance and governance to the OPCO’s relating to IT, Digital and Financial Services operations and service requirements.

Key Deliverables

• Monitored vendor adherence to Service Level Agreements
• Improved Billing and Services NPS
• Improved IT and Digital Services quality and performance

Role Dependencies

• Active support from the Group PMO and SM: Digital & IT PM
• Deep understanding of the MTN business strategy
• Understanding of the OPCO technology, business and regulatory context
• Timely decision making and reporting
• Alignment of OPCO and Group strategy initiatives

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum of 3 years tertiary degree (Information Technology or Engineering)
• Fluent in English

Experience:

• Minimum of 5 years’ Digital, IT or Mobile Money operational experience.
• Worked across diverse cultures and geographies advantageous
• Experience working in a medium to large organization, preferably telecommunications or financial services industry

Competencies:

• Conceptual Thinker, Problem Solver, Improvement Driver
• Culture and Change Champion, Supportive People Manager, Relationship Builder
• Results Achiever, Operationally Astute

Other:

Regional and international travel