Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jun 2, 2022
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Throug...
    Read more about this company

     

    Manager: IT and Digital Operation Assurance

    Mission/ Core purpose of the Job

    The Manager: IT & Digital Operation Assurance is responsible for assisting in the development, management and assurance of IT, Digital and Financial Services operations. Management and implementing governance of all IT, Digital and Mobile financial services operational matters, across all OPCOs and within all Managed Services vendors. To provide direct assistance with respect to technical support on IT, Digital and Mobile financial services delivery issues across all MTN OPCOs and ensure enhancement and alignment of IT, Digital and Financial Services operations and managed services in line with changing business requirements.

    Measures of success include the delivery of vendor performance and adherence to service level agreements, MS cost reduction, provided automated operational tools and tests, improved net promoter score and, IT and Digital services quality and performance.

    Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

    The Manager: IT and Digital Operation Assurance is responsible for the following:

    • Provide input into the development and distribution of standardised IT, Digital and Financial Services operations monitoring procedures for MTN OPCOs.
    • Monitor IT, Digital and Financial Services operations to ensure Digital standards are adhered to as per the Service Level Agreements on a continuous basis.
    • Manage Vendors to ensure standards and MTN policies are adhered to as per the Service Level Agreements.
    • Ensure all required maintenance routines are tracked and performed as per Service Level Agreements.
    • Continually monitor and manage (where required) Digital related issues. Facilitate and directly drive critical issue resolution and eliminate roadblocks with respect to Digital Operations. Serve as the first escalation point, at MTN Group, for all critical issues and initiatives.
    • Assist in the transition and successful hand over of the new Digital improvement programmes in a timely manner for every OPCO.
    • Deliver training to IT, Digital and Mobile Financial Services Operations, operational strategy thereon, program improvements or changes, as required.
    • Assist in the facilitation of audits of IT Digital & Mobile Financial Services managed services in accordance with set standards and take ownership of the remediation plan emanating from the audit findings.
    • Provide IT, Digital & Mobile Financial services operational service assistance consistently to internal MTN stakeholders and ensure that service levels in relation to operational assistance are met, at the required quality and within the proposed timelines.
    • Identify consistently recurring It, Digital & Mobile Financial service problems and themes and provide suggestions for improvement initiatives within Digital operations.
    • Drive compliance and governance to the OPCO’s relating to IT, Digital and Financial Services operations and service requirements.

    Key Deliverables

    • Monitored vendor adherence to Service Level Agreements
    • Improved Billing and Services NPS
    • Improved IT and Digital Services quality and performance

    Role Dependencies

    • Active support from the Group PMO and SM: Digital & IT PM
    • Deep understanding of the MTN business strategy
    • Understanding of the OPCO technology, business and regulatory context
    • Timely decision making and reporting
    • Alignment of OPCO and Group strategy initiatives

    Job Requirements (Education, Experience and Competencies)

    Education:

    • Minimum of 3 years tertiary degree (Information Technology or Engineering)
    • Fluent in English

    Experience:

    • Minimum of 5 years’ Digital, IT or Mobile Money operational experience.
    • Worked across diverse cultures and geographies advantageous
    • Experience working in a medium to large organization, preferably telecommunications or financial services industry

    Competencies:

    • Conceptual Thinker, Problem Solver, Improvement Driver
    • Culture and Change Champion, Supportive People Manager, Relationship Builder
    • Results Achiever, Operationally Astute

    Other:

    Regional and international travel

    Method of Application

    Interested and qualified? Go to MTN on group.mtn.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at MTN Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail