Job Vacancies at Defy Appliances

KEY RESPONSIBILITIES: 

• Developing a solid and trusting relationship between major key clients and company Resolving key client issues and complaints.
• Developing a complete understanding of key account needs.
• Anticipating key account changes and improvements.
• Managing communications between key clients and internal teams.
• Strategic planning to improve client results.
• Negotiating sales plans with client and establishing timeline of performance.
• Establishing and overseeing internal budgets with the company and external budgets with the client.
• Collaborating with sales team to maximize profit by up-selling or cross-selling.
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training.
• Meeting all client needs and deliverables according to proposed timelines.
• Analysing client data to provide customer relationship management.
• Maintaining all client documentation and cohesive, up-to-date files, so as to have accurate, relevant, and readily available client focused data at all times.

MINIMUM REQUIREMENTS:

• Must have National Group Key Account Management experience with a major retail group
• Goal-oriented, organized team player, must be driven to achieve objects/ company goals
• Self-motivated and self-directed
• Excellent interpersonal relationship skills
• In-depth understanding of company key clients and their position in the industry
• Eager to expand company with new sales, clients, and territories
• Able to analyse data and sales statistics and translate results into better solutions
• Previous work experience in sales management, key account management
• Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
• Intermediate computer skills on the Microsoft Office Suite, with emphasis on superior Excel skills.
• Strong negotiation skills, with ability follow-through on client contracts
• Ability to multitask and manage more than one client account
• Proven results of delivering client solutions and meeting sales goals
• Excellent team player; must be willing and able to work with and in other departments if necessary to ensure clients’ needs are being met. This may mean occasionally working with the supply chain to ensure targets are met.
• Excellent problem solving skills
• Own transport, with valid driver’s license. Frequent store and client visits are expected.
• Some travel may be expected (depending on client).

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RESPONSIBILITIES:

• Processing shipping invoices into Database,
• Checking documents for accuracy
• processing of vendor invoices & transport invoices into SAP
• Extracting supplier payment documents from the files for Specialist to manage
• Filing of bank documents
• Capturing of Creditors from Banking to SAP GL Accounts
• Checking on accurate capture of expenses to correct GL Accounts

 MINIMUM REQUIREMENTS

• Accounting diploma/degree advantageous
• Experience with SAP system would be advantageous but not essential.
• Excellent communication and interpersonal skills
• Computer knowledge (Microsoft word, excel)
• Independent thinker
• Punctual
• Team player

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KEY RESPONSIBILITIES: 

• Welcome visitors and clients in a friendly and professional manner.
• Provide information about the organization, products, or services.
• Answer incoming phone calls promptly and courteously
• Direct calls to the appropriate individuals or departments
• Take accurate messages and relay them in a timely manner
• Maintain a clean and organized reception area
• Sort and distribute incoming mail and packages to the appropriate recipients
• Prepare outgoing mail and arrange courier services when necessary.
• Assist with basic administrative tasks, such as data entry, filing, and organizing documents.
• Provide administrative support to various departments as needed
• Monitor and restock office supplies, such as stationery, etc
• Coordinate with the office manager to order necessary supplies.
• Follow safety protocols to ensure the well-being of employees and visitors.
• Manage email inquiries and respond appropriately
• Coordinate internal communication, such as announcements or memos
• Assist in planning and organizing company events and meetings
• Help with setting up meeting rooms and arranging necessary equipment
• Ad-hoc projects

MINIMUM REQUIREMENTS

• Diploma or Associate qualification in communication or business or related field.
• Proven experience as a receptionist or in a similar customer-facing role
• Excellent communication and interpersonal skills
• Strong organizational abilities and attention to detail
• Proficiency in using office equipment, such as a multi-line phone system and computer
• Familiarity with office software, including word processing and spreadsheet applications
• Professional appearance and demeanour
• Ability to handle multiple tasks and prioritize effectively.
• Knowledge of security and safety practices.
• Ability to adapt and remain calm under pressure
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities and work under pressure.
• Fluency in multiple languages is an advantage

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RESPONSIBILITIES:

• Offload supplier vehicles, load courier vehicles.
• Check goods receipts against supplier delivery notes.
• Endorse delivery notes for missing or damaged boxes.
• Deliver and collect spares to and from the factory/distribution warehouse.
• Cycle count of spare parts.
• Maintain housekeeping.

 MINIMUM REQUIREMENTS

• A minimum of Grade 12 with proven experience in a spares or similar environment.
• Be able to work proficiently with figures.
• Good communication skills and computer literacy (SAP and Microsoft office)
• A valid forklift, Reach Truck & or Order Picker drivers licence will be a definite advantage.