Senior Manager: New To Bank at Nedbank

To actively manage and control the New To Bank portfolio for CIB in line with the Bank’s risk management and compliance programme taking due cognisance of client effort and experience considerations.

Job Responsibilities

• Ensure achievement of SLA agreed with front-line on new to bank client onboarding and ensure sound relationships with external stakeholders by managing client and stakeholder expectations through appropriate communication and forums.
• Ensure effectiveness of processes by tracking, measuring and analysing data relating to work processes and improve efficiency by looking at ways of re-engineering processes.
• Check and ensure capacity meets business requirements by effectively planning for demand.
• Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required and implement appropriate development plans for staff and self.
• Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes.
• Maintain a high level of excellence and efficiency.

Essential Qualifications - NQF Level

• Professional Qualifications/Honour’s Degree